The end of customer service

[mrSHEiK124]

Originally posted by: weadjust
I'm learning to speak spanish by using the self-check out at wal-mart.

best reply :laugh:

 

[GiggleGirl]

Originally posted by: amdskip
Wal-mart is removing them from their stores, too much of a theft/shrink issue to have them.

who told you this blaspheme???

 

[IEC]

Self-checkout is cool for small quantities, but if you have a lot of stuff a fast cashier can get you through pronto.

 

[BoomerD]

Originally posted by: venkman

Originally posted by: Anubis

Originally posted by: Ns1
While checking out, do think of each transaction as...


CR Sales
DR AR - KrunchyKrome
CR Inventory
DR Cogs
CR Sales
DR AR - KrunchyKrome
CR Inventory
DR Cogs
CR Sales
DR AR - KrunchyKrome
CR Inventory
DR Cogs
CR Sales
DR AR - KrunchyKrome
CR Inventory
DR Cogs
CR Sales
DR AR - KrunchyKrome
CR Inventory
DR Cogs

CR AR - KrunchyKrome
DR Cash




I do. And it frightens me.


What about the internal controls? If 1 out of every 100 transactions has an error, what type of impact will that have on the financial statements? Risk overstating sales? OH NOES.


Sorry, I'm really bored.

ermmm what?

Must be Cashier speak

wow...I actually followed that...and it made sense.

 

[Brainonska511]

Self checkout is good if you have one or two items, beyond that, it's stupid. Why should I be doing work (and saving the store, but not myself money) to check myself out? Plus, a cashier that has more than a week's worth of experience is fairly competent at the use of a register and can ring things up pretty quickly.

 

[BUTCH1]

Originally posted by: Farang
Self checkout is useless.. why would I want to bag my own groceries and ring everything up when there is some dumbass getting paid minimum wage to do it for me.

Naww, it's useful, just use your bags to cover up a copy of Maximum PC, since
your making me work like an employee it's my occasional charge I levee..

 

[BoomerD]

Originally posted by: rivan
I go out of my way to use the people employed at the store.

Now, if there were a discount for using self-serve, I probably would go that way. As someone else mentioned, the only reason they're there is for The Man? to get a little bit fatter bonus for reduced personnel.

QFT. It's not like they're passing the savings of labor on to me for using their self-service line...I pay the same regardless which one I check out through...and I'd rather deal with the human checker than the computer one. if they offered a substantial discount (>10%) then I might agree to use one.

Originally posted by: Kntx

Originally posted by: Ns1
DR PostCount
CR Productivity

Not sure that Post Count is an asset.

No kidding. I suspected that it might actually be a liability...

 

[Alistar7]

Love em, half the idiots out there are afraid of the technology and stand in line like sheep. I can scan/bag faster, and better, than most clerks. At least when I lived in the south they would greet you properly at the register and give you friendly service, up north you are lucky if they even look at you, let alone speak.

The only way I will go through a cashier lane is if I have no other choice, or the line is short and the cashier is smoking hot.

 

[Googer]

Originally posted by: Marlin1975
Self checkout will end when people that don;t want to pay full price use them a lot.


The machine can't tell the diff. between a .99lb red apple and a 1.99lb fuji. It can;t tell that you ripped the price tag off a $1.99lb of ground beef and attached it to a $9.99lb steak.

The next move will be to find out how much things weigh so you can scan a cheap couple dollar item but bag a more costly item.


Yea I know a lot of places have people that watch, or are supposed too. But ever time the weight does not come up right they just tell the machine to ignore it and let it go.

Sure you can do that, but a few miles down the road you'll have flashing lights in your mirror. In the office they do monitor on camera and watch every item scanned on a computer screen. Trust me.

 

[Vette73]

Originally posted by: Googer

Originally posted by: Marlin1975
Self checkout will end when people that don;t want to pay full price use them a lot.


The machine can't tell the diff. between a .99lb red apple and a 1.99lb fuji. It can;t tell that you ripped the price tag off a $1.99lb of ground beef and attached it to a $9.99lb steak.

The next move will be to find out how much things weigh so you can scan a cheap couple dollar item but bag a more costly item.


Yea I know a lot of places have people that watch, or are supposed too. But ever time the weight does not come up right they just tell the machine to ignore it and let it go.

Sure you can do that, but a few miles down the road you'll have flashing lights in your mirror. In the office they do monitor on camera and watch every item scanned on a computer screen. Trust me.

Wheres that at? Most if not all stores have maybe 1 person watching and even then they don't care. Also you can't watch every person all the time. Can you tell the difference between 2 apples with similar color? grapes? etc... probable not. That and you want it on the news you called the cops on someone as they hit the wrong button? You can;t prove theft in a court of law if someone saw I saw a apple on the screen and pushed that button...

Sorry but self checkout is a very easy way to steal stuff. And why shoplift it when you go through a checkout and walk out the door with a reciept.

 

[Googer]

Originally posted by: Marlin1975

Originally posted by: Googer

Originally posted by: Marlin1975
Self checkout will end when people that don;t want to pay full price use them a lot.


The machine can't tell the diff. between a .99lb red apple and a 1.99lb fuji. It can;t tell that you ripped the price tag off a $1.99lb of ground beef and attached it to a $9.99lb steak.

The next move will be to find out how much things weigh so you can scan a cheap couple dollar item but bag a more costly item.


Yea I know a lot of places have people that watch, or are supposed too. But ever time the weight does not come up right they just tell the machine to ignore it and let it go.

Sure you can do that, but a few miles down the road you'll have flashing lights in your mirror. In the office they do monitor on camera and watch every item scanned on a computer screen. Trust me.

Wheres that at? Most if not all stores have maybe 1 person watching and even then they don't care. Also you can't watch every person all the time. Can you tell the difference between 2 apples with similar color? grapes? etc... probable not. That and you want it on the news you called the cops on someone as they hit the wrong button? You can;t prove theft in a court of law if someone saw I saw a apple on the screen and pushed that button...

Sorry but self checkout is a very easy way to steal stuff. And why shoplift it when you go through a checkout and walk out the door with a reciept.

The technology I describe is very wide spread throughout the retail industry and has been in place since the 1980s. It was first used to catch dishonest employees not charging friends full price and has since evolved. I will not disclose any more secrets, you have been warned and don't come crying for an ATOT effect to get your dishonest ass out of jail. What you deserve will soon come your way ala Kmart Blue Light Special..

Yeah, a receipt for stuff that's not even in your basket.

 

[Vette73]

Originally posted by: Googer

Originally posted by: Marlin1975

Originally posted by: Googer

Originally posted by: Marlin1975
Self checkout will end when people that don;t want to pay full price use them a lot.


The machine can't tell the diff. between a .99lb red apple and a 1.99lb fuji. It can;t tell that you ripped the price tag off a $1.99lb of ground beef and attached it to a $9.99lb steak.

The next move will be to find out how much things weigh so you can scan a cheap couple dollar item but bag a more costly item.


Yea I know a lot of places have people that watch, or are supposed too. But ever time the weight does not come up right they just tell the machine to ignore it and let it go.

Sure you can do that, but a few miles down the road you'll have flashing lights in your mirror. In the office they do monitor on camera and watch every item scanned on a computer screen. Trust me.

Wheres that at? Most if not all stores have maybe 1 person watching and even then they don't care. Also you can't watch every person all the time. Can you tell the difference between 2 apples with similar color? grapes? etc... probable not. That and you want it on the news you called the cops on someone as they hit the wrong button? You can;t prove theft in a court of law if someone saw I saw a apple on the screen and pushed that button...

Sorry but self checkout is a very easy way to steal stuff. And why shoplift it when you go through a checkout and walk out the door with a reciept.

The technology I describe is very wide spread throughout the retail industry and has been in place since the 1980s. It was first used to catch dishonest employees not charging friends full price and has since evolved. I will not disclose any more secrets, you have been warned and don't come crying for an ATOT effect to get your dishonest ass out of jail. What you deserve will soon come your way ala Kmart Blue Light Special..

Yeah, a receipt for stuff that's not even in your basket.

I have worked retail. I know the cameras above and all the other stuff. its not a secret. But its impossible to watch EVERYBODY all the time. Theres a reason the self checkouts at wal-mart are very picky about weight while most grocery stores not as much. They have settings that can be adjusted.

 

[Googer]

Originally posted by: Marlin1975

Originally posted by: Googer

Originally posted by: Marlin1975

Originally posted by: Googer

Originally posted by: Marlin1975
Self checkout will end when people that don;t want to pay full price use them a lot.


The machine can't tell the diff. between a .99lb red apple and a 1.99lb fuji. It can;t tell that you ripped the price tag off a $1.99lb of ground beef and attached it to a $9.99lb steak.

The next move will be to find out how much things weigh so you can scan a cheap couple dollar item but bag a more costly item.


Yea I know a lot of places have people that watch, or are supposed too. But ever time the weight does not come up right they just tell the machine to ignore it and let it go.

Sure you can do that, but a few miles down the road you'll have flashing lights in your mirror. In the office they do monitor on camera and watch every item scanned on a computer screen. Trust me.

Wheres that at? Most if not all stores have maybe 1 person watching and even then they don't care. Also you can't watch every person all the time. Can you tell the difference between 2 apples with similar color? grapes? etc... probable not. That and you want it on the news you called the cops on someone as they hit the wrong button? You can;t prove theft in a court of law if someone saw I saw a apple on the screen and pushed that button...

Sorry but self checkout is a very easy way to steal stuff. And why shoplift it when you go through a checkout and walk out the door with a reciept.

The technology I describe is very wide spread throughout the retail industry and has been in place since the 1980s. It was first used to catch dishonest employees not charging friends full price and has since evolved. I will not disclose any more secrets, you have been warned and don't come crying for an ATOT effect to get your dishonest ass out of jail. What you deserve will soon come your way ala Kmart Blue Light Special..

Yeah, a receipt for stuff that's not even in your basket.

I have worked retail. I know the cameras above and all the other stuff. its not a secret. But its impossible to watch EVERYBODY all the time. Theres a reason the self checkouts at wal-mart are very picky about weight while most grocery stores not as much. They have settings that can be adjusted.

I am not saying the cameras are a secret, they are not.

 

[AbAbber2k]

I don't like them.

Change scares me.

 

[hanoverphist]

Originally posted by: bobsmith1492
A local Meijers has nice self-checkout lanes, no limits, with conveyor wheels to roll stuff down to the end. Much faster than with a cashier and you don't have to stand there awkwardly watching them fumble with your toilet paper and whatnot.

ya, id go thru the self check out if i were buying whatnots. i dont want some mouth breathing cant count change without a register cashier touching my whatnots.

 

[Saint Nick]

The invention of the self-checkout has offically made me an employee of every store that uses them!

AWESOME

 

[AbsolutDealage]

I use them all the time at the grocery store, mostly because everyone around here seems to be scared to death of them. I don't think I've waited in line for the past year when grocery shopping.

In addition, I hate watching the pot smoking retards put my raw chicken on top of my loaf of bread, and then throw a dozen eggs on top. It just annoys the crap out of me.

Having said that, if I have a full cart, I will still use a cashier, simply because the whole process becomes terribly inefficient with a large number of items. Having to take bags off the bagging area, and then clicking the button to say that you took bags off the bagging area, and then bagging more gets really old after the first couple of times. They are much faster at produce as well (I know a good number of the codes, but even typing those in takes a lot longer than it takes the cashier).

I have to say, though, that I do enjoy old school service. I will occasionally shop at Trader Joe's, and that place definately has the service thing down. They will take the items out of your cart, scan, and bag them for you. They hire actual adults and pay them decent money (from what I hear), and they all seem like they genuinely want to provide good customer service. You pay a little more there... but I guess it's worth it sometimes.

 

[Atomic Playboy]

Originally posted by: JS80

Originally posted by: Atomic Playboy
The problem I have with self-checkout is that it is yet another way for large companies to screw employees. Why pay 8 cashiers when you can pay 1 cashier to watch 8 self-checkout machines? It's screwing Americans out of jobs. It's the exact same thing that manufacturing plant workers have been complaining about for decades; machines come in, they do the work of 10 people, and all you need is one person to make sure the machine runs. So now 9 people are out of a job while the CEOs get a healthy bonus for "trimming the fat." It is absolute bullshit, and anyone who cares about American workers in any way, shape or form will realize that these machines are designed solely to reduce head count and generate more profit for the corporate elite at the expense of hard-working Americans. Fuck that.

We should get rid of traffic lights too and bring back traffic directors.

I agree 100 percent. You think I'm joking, but I'm serious. Have you ever had this happen? You're driving, it's late at night, and you get stopped at a traffic light. You have to wait for a minute or more even though there are literally zero cars on the road besides you, because the light has a camera and you don't need a ticket. If we got rid of traffic lights, inconveniences like this would be a thing of the past. A traffic guard isn't going to make you wait when there is no one else going. Hell, their shift would be over by then, so you could stop, make sure it is clear, then go on your way. It would save valuable minutes that I don't want to spend driving. It also adds jobs, which means more gainful employment, which means fewer people stealing my shit. I see no cons to this system.

Well proposed, I support it completely.

 

[AlienCraft]

Originally posted by: Fern
Edit: yeah, I use the self-checkout a lot. Shorter line, all the luddites, tech-fearing geezers and illiterates are in the regular checkout ailse

Fern

oH, The ironing is reeech.

 

[Pacfanweb]

Hell, no. I basically refuse to check myself out, unless they are going to discount my food. Otherwise, they can pay someone to check me out and bag my groceries.

 

[Black88GTA]

Originally posted by: krunchykrome
I actually find that I checkout much faster when I "do it myself", rather than letting a cashier check me out.

I see you have never been in line at one of these things behind old people. I was behind one old lady who spent at least 2 minutes trying to use the bar-code scanner on a self-filled bag of apples. WTF, it's not magic... Finally, the one "cashier" they appoint to service a group of the machines finished up her conversation with her friend who was on break, and moseyed over to key in the clueless woman's apples.

I prefer them too, but only if I don't have to wait in line behind retards to use it.

 

[Eli]

I always go through the self checkouts if they're available.

 

[Kelvrick]

I only find the selfcheckouts to be bad when I have light items and screws with the bag scales. Even then, if you put the item on the scale itself and not into the bag, it'll read the item weight much easier.

Then I swipe my card and while it verifies, put the little items into the baggy.

 

[sygyzy]

What a strange topic title. What do self checkouts have to do with the end of customer service. Normally when people say the "end of customer service" they mean that the service has gotten so bad and there is so little attention to detail that the condition marks the end of (good) service. I guess if there are no people working the registers, customer service would not be needed but I think you may be lacking in your grasp of cliches. No offense.