The clueless LAN Admin

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S

Steve

Lifer
May 2, 2004
15,945
11
81
Can you tell this guy maybe wants to leave this company soon? The latest update is from one of my helpdesk teammates. Looks like the LAN Admin has been neglecting it.
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01/05/2007 10:58:51 AM
Work Log Entry made by: Helpdesk
User called stating his query button (F6) does not work in [app].


01/05/2007 11:00:37 AM
Work Log Entry made by: Helpdesk
The user stated he was able to do the query function on another pc in [app].


01/05/2007 11:22:17 AM
Work Log Entry made by: Helpdesk
The user also stated he can use the F6 key in other applications but when he is trying to run a query in [app], it does not work. He also tried the keyboard on another pc and he was able to run the query.



01/05/2007 3:01:51 PM
Work Log Entry made by: LAN Admin
no idea WTH?

01/08/2007 3:39:45 PM
Work Log Entry made by: LAN Admin
waiting for enlightenment


01/09/2007 8:29:41 AM
Work Log Entry made by: Helpdesk
The user called back for status on this ticket. I informed the user that the Lan Admin has his ticket and is working on the issue.

01/15/2007 2:39:21 PM
Work Log Entry made by: LAN Admin
not sure wtf

01/16/2007 8:35:10 AM
Work Log Entry made by: Helpdesk
User called to check the status of the ticket and requested it be escalated.
 
J

jhayx7

Platinum Member
Oct 1, 2005
2,226
0
0
Originally posted by: sm8000
Can you tell this guy maybe wants to leave this company soon? The latest update is from one of my helpdesk teammates. Looks like the LAN Admin has been neglecting it.
-------------------------------------------------------------------------------------------------------
01/05/2007 10:58:51 AM
Work Log Entry made by: Helpdesk
User called stating his query button (F6) does not work in [app].


01/05/2007 11:00:37 AM
Work Log Entry made by: Helpdesk
The user stated he was able to do the query function on another pc in [app].


01/05/2007 11:22:17 AM
Work Log Entry made by: Helpdesk
The user also stated he can use the F6 key in other applications but when he is trying to run a query in [app], it does not work. He also tried the keyboard on another pc and he was able to run the query.



01/05/2007 3:01:51 PM
Work Log Entry made by: LAN Admin
no idea WTH?

01/08/2007 3:39:45 PM
Work Log Entry made by: LAN Admin
waiting for enlightenment


01/09/2007 8:29:41 AM
Work Log Entry made by: Helpdesk
The user called back for status on this ticket. I informed the user that the Lan Admin has his ticket and is working on the issue.

01/15/2007 2:39:21 PM
Work Log Entry made by: LAN Admin
not sure wtf

01/16/2007 8:35:10 AM
Work Log Entry made by: Helpdesk
User called to check the status of the ticket and requested it be escalated.
Click to expand...

Stop posting my work!!!!!



;)
 
mcvickj

mcvickj

Diamond Member
Dec 13, 2001
4,602
0
76
"waiting for enlightenment" LMAO!

Admins are a cranky bunch until they have had their first pot of coffee.
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
...ID is in process and will be sent upon completion. Please install.

01/15/2007 10:05:30 AM
Work Log Entry made by: another LAN Admin
Logged off system and logged on as myself...then logged off and had them log back on and now working fine.

01/15/2007 10:05:51 AM
Work Log Entry made by: another LAN Admin
reopened

01/15/2007 11:39:51 AM
Work Log Entry made by: another LAN Admin
accidently closed this one....assgning to LAN Admin.

01/15/2007 1:35:05 PM
Work Log Entry made by: Remedy Admin
Please fix user's [app], it is not working. User needs to submit request for VPN access.

01/15/2007 2:38:04 PM
Work Log Entry made by: LAN Admin
huh? me? ok
 
M

MercenaryForHire

Lifer
Jan 31, 2002
40,819
2
0
Originally posted by: Scarpozzi
So it's a stuck key on a keyboard? That's what it sounds like....
Click to expand...

The user also stated he can use the F6 key in other applications but when he is trying to run a query in [app], it does not work. He also tried the keyboard on another pc and he was able to run the query.
Click to expand...

/slap

:p

- M4H
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
01/15/2007 2:38:52 PM
Work Log Entry made by: LAN Admin
working on...machine has mysteriously lost many screws holding it together! ! ! ! !! !11 11!
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
01/09/2007 12:48:10 PM
Work Log Entry made by: LAN Admin
reformulating right now!!!

01/09/2007 2:55:01 PM
Work Log Entry made by: LAN Admin
done in record time!!!!!!!
 
FoBoT

FoBoT

No Lifer
Apr 30, 2001
63,084
15
81
fobot.com
why does the LAN admin have to replace a bad keyboard? seems like that would be more of a general problem that a helpdesk guy would cover
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
Originally posted by: FoBoT
why does the LAN admin have to replace a bad keyboard? seems like that would be more of a general problem that a helpdesk guy would cover
Click to expand...

Helpdesk is basically a call center assigning tickets to appropriate groups when we can't resolve over the phone. LAN Admins are techs who do actual user visits. Us helpdesk folk don't leave our desks aside from breaks.
 
A

acid45

Golden Member
Feb 15, 2004
1,467
0
0
Originally posted by: sm8000
Originally posted by: FoBoT
why does the LAN admin have to replace a bad keyboard? seems like that would be more of a general problem that a helpdesk guy would cover
Click to expand...

Helpdesk is basically a call center assigning tickets to appropriate groups when we can't resolve over the phone. LAN Admins are techs who do actual user visits. Us helpdesk folk don't leave our desks aside from breaks.
Click to expand...

lazy bastard!! :p
 
M

MercenaryForHire

Lifer
Jan 31, 2002
40,819
2
0
Originally posted by: sm8000
Originally posted by: FoBoT
why does the LAN admin have to replace a bad keyboard? seems like that would be more of a general problem that a helpdesk guy would cover
Click to expand...

Helpdesk is basically a call center assigning tickets to appropriate groups when we can't resolve over the phone. LAN Admins are techs who do actual user visits. Us helpdesk folk don't leave our desks aside from breaks.
Click to expand...

I'd call that "Deskside support" ... a LAN admin to me would be a network administrator type of role. :p

- M4H
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
01/04/2007 11:45:32 AM
Work Log Entry made by: Helpdesk
Need admin rights to install [app], [app], per user assign the ticket to LAN Admin

01/04/2007 12:51:52 PM
Work Log Entry made by: LAN Admin
calling user for more info

01/08/2007 3:32:33 PM
Work Log Entry made by: LAN Admin
user never called me back!!


01/10/2007 8:49:35 AM
Work Log Entry made by: LAN Admin
like nike, i just do it.
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
01/02/2007 11:14:21 AM
Work Log Entry made by: Helpdesk
When user tries to open Word she gets Not Responding, is asking that Word be uninstalled and reinstalled.

01/03/2007 8:17:08 AM
Work Log Entry made by: LAN Admin
asking user for more info

01/04/2007 7:14:16 AM
Work Log Entry made by: LAN Admin
waiting for another incident

01/05/2007 2:05:13 PM
Work Log Entry made by: Helpdesk
User called back to reopen because it is happening again and she cannot open attachments in Notes. User says [another user] there is having the same problem.

01/05/2007 3:39:50 PM e213532
Work Log Entry made by: LAN Admin
re investigating, yo

01/05/2007 3:40:00 PM e213532
Work Log Entry made by: LAN Admin
erey 435y tyh

01/08/2007 1:50:06 PM
Work Log Entry made by: LAN Admin
sending user cd

01/10/2007 7:05:38 AM
Work Log Entry made by: LAN Admin
done'fer
 
ebaycj

ebaycj

Diamond Member
Mar 9, 2002
5,418
0
0
Tell him his next entry should be:

01/16/2007 9:00:00 AM
Work Log Entry made by: LAN Admin
NMFP.
 
S

Steve

Lifer
May 2, 2004
15,945
11
81
12/27/2006 1:28:36 PM
Work Log Entry made by: Notes Admin
Please install user ID

01/03/2007 9:06:10 AM
Work Log Entry made by: LAN Admin
locating employee info


01/08/2007 3:40:20 PM
Work Log Entry made by: LAN Admin
no idea who this is.

01/08/2007 3:40:36 PM
Work Log Entry made by: LAN Admin
wips
wipppwipp

01/09/2007 2:56:34 PM
Work Log Entry made by: LAN Admin
done'fer
 
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