Dear Mr. XXXX
Thank you for contacting me regarding your purchase of the Three Stone Diamond Ring. At SmartBargains, we pride ourselves on providing excellence in quality and value and regret that your ring did not meet our stringent quality standards. I can assure you I will be sharing your comments with our Merchandise Staff.
Marilyn Saulnier, our Customer Service Manager, attempted to contact you on my behalf to apologize for any inconvenience we may have caused you. We have credited your VISA account for the $6.95 shipping charge on your original order. We have also credited the $6.95 shipping and applied a 10%, or $40.00, credit to your new order placed on January 16th. We will be happy to reimburse you for the return shipping costs if you simply email Ms. Saulnier the amount at XXXXX@smartbargains.com.
We recognize that customer loyalty is the key to our future success and hope for many future opportunitites to earn your loyalty. Again, we do apologize and hope that we have resolved the matter to your satisfaction.
Sincerely,
Carl Rosendorf
CEO
Thank you for contacting me regarding your purchase of the Three Stone Diamond Ring. At SmartBargains, we pride ourselves on providing excellence in quality and value and regret that your ring did not meet our stringent quality standards. I can assure you I will be sharing your comments with our Merchandise Staff.
Marilyn Saulnier, our Customer Service Manager, attempted to contact you on my behalf to apologize for any inconvenience we may have caused you. We have credited your VISA account for the $6.95 shipping charge on your original order. We have also credited the $6.95 shipping and applied a 10%, or $40.00, credit to your new order placed on January 16th. We will be happy to reimburse you for the return shipping costs if you simply email Ms. Saulnier the amount at XXXXX@smartbargains.com.
We recognize that customer loyalty is the key to our future success and hope for many future opportunitites to earn your loyalty. Again, we do apologize and hope that we have resolved the matter to your satisfaction.
Sincerely,
Carl Rosendorf
CEO
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