just spoke with tech support. he wasnt much help...forwarded my tracert to their advanced tech support. Here is my tracert and ping
http://pics.bbzzdd.com/users/aharami/tracert.jpg
C:\WINDOWS>tracert
www.raktim.com
Tracing route to raktim.com [208.109.14.136]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 7 ms 6 ms ge-2-3-ur01.eastwindsor.nj.panjde.comcast.net [68.86.220.41]
4 10 ms 9 ms 13 ms te-3-1-ar01.plainfield.nj.panjde.comcast.net [68.86.90.26]
5 11 ms 11 ms 11 ms COMCAST-IP-SERVICES-LLC.tengigabitethernet1-4.ar5.NYC1.gblx.net [64.208.222.58]
6 108 ms 10 ms 223 ms tengigabitethernet1-4.ar5.NYC1.gblx.net [64.208.222.57]
7 82 ms 82 ms 81 ms STERLING-NETWORK-SERVICES-Phoenix.ge-3-1-0.406.ar5.phx1.gblx.net [64.214.196.22]
8 * * 87 ms ip-66-235-224-6.sterlingnetwork.net [66.235.224.6]
9 82 ms 86 ms 80 ms ip-208-109-112-137.ip.secureserver.net [208.109.112.137]
10 81 ms 82 ms 83 ms ip-208-109-112-161.ip.secureserver.net [208.109.112.161]
11 81 ms 81 ms 86 ms ip-208-109-112-145.ip.secureserver.net [208.109.112.145]
12 83 ms 81 ms 81 ms ip-208-109-112-181.ip.secureserver.net [208.109.112.181]
13 * * * Request timed out.
14 82 ms 83 ms 87 ms linhost199.prod.mesa1.secureserver.net [208.109.14.136]
Trace complete.
C:\WINDOWS>ping
www.raktim.com
Pinging raktim.com [208.109.14.136] with 32 bytes of data:
Reply from 208.109.14.136: bytes=32 time=95ms TTL=39
Reply from 208.109.14.136: bytes=32 time=99ms TTL=39
Reply from 208.109.14.136: bytes=32 time=92ms TTL=39
Reply from 208.109.14.136: bytes=32 time=90ms TTL=39
Ping statistics for 208.109.14.136:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 90ms, Maximum = 99ms, Average = 94ms