Tech Support Tales

[NogginBoink]

A coworker of mine had the all-time best tech support call ever, in my book.

The customer was NASA. "Yeah, we can't ping the space shuttle, and until we can ping it, we can't launch."

Beat that one.

 

[spanky]

we had a paper jam in our printer.

 

[johnjohn320]

Originally posted by: NogginBoink
A coworker of mine had the all-time best tech support call ever, in my book.

The customer was NASA. "Yeah, we can't ping the space shuttle, and until we can ping it, we can't launch."

Beat that one.

Jesus where do you work? :Q

 

[bmacd]

Originally posted by: spankyOO7
we had a paper jam in our printer.

i need more ink for my epson color stylus 980 and stylus photo 875dc.

-=bmacd=-

 

[spanky]

Originally posted by: bmacd

Originally posted by: spankyOO7
we had a paper jam in our printer.

i need more ink for my epson color stylus 980 and stylus photo 875dc.

-=bmacd=-

sorry dude, we do not stock ink cartridges at work (only toners). but in the meanwhile, this box of crayola should hold u over

 

[Viper GTS]

I once had a guy call in for DSL support who was running a 486.

He had no CD-ROM drive, was running Win 3.1, and almost certainly had no PCI slots.

We had sent him a PCI based DSL "modem", with a CD-ROM.

He wanted me to split the software onto floppies to send to him.

Some people just don't get it.

Viper GTS

 

[NikPreviousAcct]

Originally posted by: Viper GTS
I once had a guy call in for DSL support who was running a 486.

He had no CD-ROM drive, was running Win 3.1, and almost certainly had no PCI slots.

We had sent him a PCI based DSL "modem", with a CD-ROM.

He wanted me to split the software onto floppies to send to him.

Some people just don't get it.

Viper GTS

A CD!? 750MB of software onto floppies!? :Q WTF !! :Q

nik

 

[NogginBoink]

I had a case where we needed to make a configuration change to an NT4 machine that required a reboot. They couldn't schedule the reboot until the shuttle landed because it was a backend server for Mission Control.

But my coworker's case beats mine.

 

[yakko]

Early in the call she said "I know computers because I work on them all day at The Cape" (meaning that place in Florida where we launch the spaceships.) A little later in the call we are trying to ping the gateway, the server not the cow computer company, so I had her bring up a DOS prompt. I said "Type in ping space blah blah blah then hit enter". She said hold on a second because it wouldn't let her click in the window to type. Click? In a DOS prompt? No wonder the ships to Mars keep crashing.

 

[Placer14]

So this woman calls in and said "Everytime I flush my toilet, my computer restarts!!! What's going on!?!?"

Long story short...after long hours of troubleshooting, it turns out she lives out in BFE and they run EVERYTHING off generators. (Including the toilet) and everytime the toilet was flushed, it sucked all the power out of the house and restarted the computer. WTF???

------------------

Shortie: Woman calls in and sent her battery into the recycling center and she called asking where her replacement battery was. Following is a simplified except from the convo:

Me: So where did you see that you'd get a replacement?
Her: Well, it's a recycling center, that's where they make old stuff new again, right?
Me: Ma'am, you must've gotten the telephone number or address from somewhere, didn't you read anything?!
Her: Well.....::long pause::...you'd better send me a new one!
Me: Ma'am, we're not sending you a replacement battery cause you threw yours away.
Her: Let me talk to your supervisor!

Super: ::laughs at customer::
Her: Fine, just get me to the sales dept.

By the end of the day, the whole tech center knew the about "The Recycler"


-----------------

Customer: "So after I type in msconfig...i have to press the Ock key, right!?
Me: huh??
Customer: The Ock key, the one right next to cancel?!

 

[NikPreviousAcct]

Originally posted by: yakko
Early in the call she said "I know computers because I work on them all day at The Cape" (meaning that place in Florida where we launch the spaceships.) A little later in the call we are trying to ping the gateway, the server not the cow computer company, so I had her bring up a DOS prompt. I said "Type in ping space blah blah blah then hit enter". She said hold on a second because it wouldn't let her click in the window to type. Click? In a DOS prompt? No wonder the ships to Mars keep crashing.

You support AOL, don't you? Further proof that NASA is on a crash course to hell

nik