Here's mine:
My 6 month old iMac was crashing and booting randomly for a week straight. I tried reinstalling os X a few times yet, again, the computer would just crash. It got so bad that, sometimes, on reboot the hard drive wasn't detected at all.
I figured it was obvious, the hard drive needed to be replaced. I took it in for a repair and the "genius" reinstalled os x and told me that the problem was fixed. I assured him that I had already tried that and that the hard drive fails after subsequent reboots. He told me that, since the problem couldn't be replicated he could not replace the hard drive or provide any further assistance.
I overhead this happen to 3 other people that day, 3 people who walked out of the apple store pissed - "if we can't replicate it we can't fix it!"
The apple store guy told me that there's nothing more to be done, but I insisted that they hold my computer overnight, taking their time to run diagnostic tests on it. He assured me that it wouldn't help, that the hard drive is functioning fine, but agreed - just to humor me, I suppose.
The next day I called in the check up on it and, you guessed it - the hard drive needed to be replaced.
My question is - what if I, like the other people, walked out and didn't insist for more thorough testing? Shouldn't there be an official protocol, something more elaborate than "let's see if the os installs?"
My 6 month old iMac was crashing and booting randomly for a week straight. I tried reinstalling os X a few times yet, again, the computer would just crash. It got so bad that, sometimes, on reboot the hard drive wasn't detected at all.
I figured it was obvious, the hard drive needed to be replaced. I took it in for a repair and the "genius" reinstalled os x and told me that the problem was fixed. I assured him that I had already tried that and that the hard drive fails after subsequent reboots. He told me that, since the problem couldn't be replicated he could not replace the hard drive or provide any further assistance.
I overhead this happen to 3 other people that day, 3 people who walked out of the apple store pissed - "if we can't replicate it we can't fix it!"
The apple store guy told me that there's nothing more to be done, but I insisted that they hold my computer overnight, taking their time to run diagnostic tests on it. He assured me that it wouldn't help, that the hard drive is functioning fine, but agreed - just to humor me, I suppose.
The next day I called in the check up on it and, you guessed it - the hard drive needed to be replaced.
My question is - what if I, like the other people, walked out and didn't insist for more thorough testing? Shouldn't there be an official protocol, something more elaborate than "let's see if the os installs?"
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