Tech Support in INDIA sux!!!

[Chunkee]

called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

 

[ElFenix]

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

i figure it will happen sooner or later. either that or they'll train their indians better so that they can be understood all the way over here

 

[Zim Hosein]

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

Which of these phone numbers did you call Chunkee Contacting NETGEAR ?

 

[her209]

Yup.

 

[Freejack2]

It'll only get worse. Sooner or later they'll find a country that labor is only a fraction of the cost of India and the people can sort of speak english.

 

[TommyVercetti]

Originally posted by: Freejack2
It'll only get worse. Sooner or later they'll find a country that labor is only a fraction of the cost of India and the people can sort of speak english.

Slave labor in Sudan

 

[Ronstang]

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

It is for this very reason I stopped buying all Netgear products. I had a probelm with my RT314 router and had to call tech support several times. Each time I got some Indian who could not be understood hardly at all. I kept apologizing while asking him to repeat what he had said.....sometimes 3 or 4 times!!!!!!!! I finally gave up trying to resolve the issue since I couldn't find a soultion through them nor could I understand what the hell their techs were saying. I bought a D-Link that week and have been happy for a year and a half.

When are these companies going to learn? Indians have the WORST accent possible to try and decipher their english. They might speak perfect english.....you just can't hear it through the damn accent half the time. I'm not knocking Indians....but if you cannot be understood when speaking english then you have no business doing phone tech support or teaching me Physics in school .

 

[NogginBoink]

Originally posted by: Ronstang

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

It is for this very reason I stopped buying all Netgear products. I had a probelm with my RT314 router and had to call tech support several times. Each time I got some Indian who could not be understood hardly at all. I kept apologizing while asking him to repeat what he had said.....sometimes 3 or 4 times!!!!!!!! I finally gave up trying to resolve the issue since I couldn't find a soultion through them nor could I understand what the hell their techs were saying. I bought a D-Link that week and have been happy for a year and a half.

When are these companies going to learn? Indians have the WORST accent possible to try and decipher their english. They might speak perfect english.....you just can't hear it through the damn accent half the time. I'm not knocking Indians....but if you cannot be understood when speaking english then you have no business doing phone tech support or teaching me Physics in school .

They tried to tell me that PING worked over TCP port 1.

I told them that ping isn't even TCP, it's ICMP. I got a bunch of "uh's" and "um's" from them. I hung up.

In NetGear's defense, I got a call back the next day from someone who spoke real English and was pained to hear what I'd been told by their "support" on the other side of the world.

 

[jagr10]

Most companies have horrible customer service. Especially with the internet, they can't handle all the emails and phone calls. The worst is when they have a link on their site "need help, contact us here". So you fill out a form and no reply in 2 months!

 

[Chadder007]

Ive already got my backlash going on against Dell for sending its "Home" tech support to India. @*(@(@((@!*#

If any other companies have moved their Tech support to India or elsewhere that can't speak english correctly, Please list them here.

 

[Ronstang]

Originally posted by: NogginBoink

Originally posted by: Ronstang

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

It is for this very reason I stopped buying all Netgear products. I had a probelm with my RT314 router and had to call tech support several times. Each time I got some Indian who could not be understood hardly at all. I kept apologizing while asking him to repeat what he had said.....sometimes 3 or 4 times!!!!!!!! I finally gave up trying to resolve the issue since I couldn't find a soultion through them nor could I understand what the hell their techs were saying. I bought a D-Link that week and have been happy for a year and a half.

When are these companies going to learn? Indians have the WORST accent possible to try and decipher their english. They might speak perfect english.....you just can't hear it through the damn accent half the time. I'm not knocking Indians....but if you cannot be understood when speaking english then you have no business doing phone tech support or teaching me Physics in school .

They tried to tell me that PING worked over TCP port 1.

I told them that ping isn't even TCP, it's ICMP. I got a bunch of "uh's" and "um's" from them. I hung up.

In NetGear's defense, I got a call back the next day from someone who spoke real English and was pained to hear what I'd been told by their "support" on the other side of the world.

If they have to also have a staff of people who can actually speak english and know what they are talking about call you back the next day to resolve the issue then how are they saving money having call centers in India? DOH!!!!!!!!!

 

[Chunkee]

Originally posted by: Zim Hosein

Originally posted by: Chunkee
called netgear about my wireless access point...on hold for 10 minutes...talk to some guy whom i could barely understand...had know idea what i was talking about, after about 5 minutes I just hung up...

I hope to heck...these multimillion dollar companies feel the backlash of this....

Which of these phone numbers did you call Chunkee Contacting NETGEAR ?

Thessa one

1-888-NETGEAR (1-888-638-4327)

 

[Broohaha]

dell has all their call stations in india too, right??

because ive had to call them numerous times over the last few days and every single freaking person ive spoken to has seemed indian (a few cute sounding ones tooo ...cute sounding GIRLS, you asshat)

 

[Chunkee]

Originally posted by: Chadder007
Ive already got my backlash going on against Dell for sending its "Home" tech support to India. @*(@(@((@!*#

If any other companies have moved their Tech support to India or elsewhere that can't speak english correctly, Please list them here.

agreed...maybe a few companies will keep everything here and steal the business due to horrible support and customer service that is 20 time zones away!

 

[Chunkee]

Originally posted by: Broohaha
dell has all their call stations in india too, right??

because ive had to call them numerous times over the last few days and every single freaking person ive spoken to has seemed indian (a few cute sounding ones tooo ...cute sounding GIRLS, you asshat)

and gateway i believe

 

[amdskip]

Dell tech support in India definately does suck. I went rounds with them over a lemon computer and they couldn't understand english worth a rip.

 

[Chadder007]

Originally posted by: amdskip
Dell tech support in India definately does suck. I went rounds with them over a lemon computer and they couldn't understand english worth a rip.

Exactly....the problem I had with them was support for the hard drive dying in the computer. It was popping loud and data kept becoming corrupt on it too....and XP was blue screening. Kind of a "duh" there....but the Indian on the other line was saying it was a problem with the Network!!!!!!!!!!!!! " Sir, you have network unplugged from computer?" WTF??

 

[Ronstang]

Originally posted by: Chadder007

Originally posted by: amdskip
Dell tech support in India definately does suck. I went rounds with them over a lemon computer and they couldn't understand english worth a rip.

Exactly....the problem I had with them was support for the hard drive dying in the computer. It was popping loud and data kept becoming corrupt on it too....and XP was blue screening. Kind of a "duh" there....but the Indian on the other line was saying it was a problem with the Network!!!!!!!!!!!!! " Sir, you have network unplugged from computer?" WTF??

Indians will tell you that they are the smartest people in the world.....hmm, I guess all the smart ones have already hopped the boat.

 

[Mday]

http://www.theinquirer.net/?article=9554
http://www.theinquirer.net/?article=10932
http://www.theinquirer.net/?article=10940
http://www.theinquirer.net/?article=10950

have fun reading. it's very funny. HP is stupid.

 

[Indolent]

Originally posted by: Chadder007
Ive already got my backlash going on against Dell for sending its "Home" tech support to India. @*(@(@((@!*#

If any other companies have moved their Tech support to India or elsewhere that can't speak english correctly, Please list them here.

That would make a great website.

 

[cavemanmoron]

I think that if we were English,we might understand the Indians {dots,not feathers}
better.

The english were there for a long time,and,uh,i have a hard time understanding Ozzy,when he talks

when he sings,its ok,tho. LOL

 

[dmcowen674]

I'm getting as many of these new India IT Spam E-mails everyday as Urgent Nigeria Business requests, Viagra and Penile Enlargement pills.

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[Jadow]

I hope to heck...these multimillion dollar companies feel the backlash of this....

as much as I hate to say it, so do I. They think short term, "we could save XX dollars if we fired 500 of our good workers, and shipped these jobs to some asian country where we can pay them 10 cents an hours." Enough of these companies do it, and all of a sudden you have a snowball rolling down the hill, and it will RUIN our economy beacuse of the lack of jobs.

I think there is a simple fix for this, if their incentive to ship these jobs out is because it cheaper, the US congress should pass some legislation where we either don't trade with, or less severely, they can't employ more than X amount of people in these foreign countries, unless these countries guarentee certain workers benefits, working conditions, and wages. THis would make it more expensiev to hire these foreigners, and maybe they would think twice.

 

[Renob]

I hope to heck...these multimillion dollar companies feel the backlash of this....


God me too, I will be loosing my job along with 150 tech at Dell in TX at the end of next month to an Indian tech!


All so Dell can make more money at a cost to customer satisfaction.

 

[Ronstang]

Originally posted by: Renob
I hope to heck...these multimillion dollar companies feel the backlash of this....


God me too, I will be loosing my job along with 150 tech at Dell in TX at the end of next month to an Indian tech!


All so Dell can make more money at a cost to customer satisfaction.

If it makes you feel any better they will be loosing a lot of coustomers too.