Tech support Call

[Mayfriday0529]

I been on the phone already for an hour and twenty eight minutes, i can't take it anymore.

I want to go home. 🙁

 

[Preyhunter]

Fix the problem, jackass.

 

[meltdown75]

Give us the details of this n00b's problem! 🙂

 

[NikPreviousAcct]

A friggin hour!? Oh man, I remember those calls. I remember management briefly requiring one-call-resolution. That was MURDER with the moron types that usually call. 🙁 Management felt the hit of their stupidity REALLY fast. 😀 I feel for ya man!

 

[Mayfriday0529]

It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

 

[KLin]

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

Spyware infection no doubt. 😛

 

[Preyhunter]

fdisk, option 3, problem solved, kthxbye

 

[meltdown75]

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

 

[Mayfriday0529]

Originally posted by: KLin

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

Spyware infection no doubt. 😛

Nah something happen it was doing good and then all sudden started to slow down like a windows update or something

 

[Mayfriday0529]

Originally posted by: meltdown75

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

its a lady, she has been asking me questions about programming and video games etc for his kid.

 

[Preyhunter]

Originally posted by: Jnetty99

Originally posted by: meltdown75

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

its a lady, she has been asking me questions about programming and video games etc for his kid.

Huh?

 

[trmiv]

Ugh, I'm about to start a new technical support job on Monday. I swore I would NEVER go back to tech support because I HATE sitting on the phone with people for hours on end trying to solve problems. But, when you're broke and need a job, you take what you can get. I'm already looking for ways out though.

 

[Mayfriday0529]

Originally posted by: Preyhunter

Originally posted by: Jnetty99

Originally posted by: meltdown75

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

its a lady, she has been asking me questions about programming and video games etc for his kid.

Huh?

during the time that the system was restarting the lady was making conversation.

 

[MithShrike]

I know how it goes. After about 20 (at most) minutes on a call I punt them if I can.

 

[mugs]

Originally posted by: Jnetty99

Originally posted by: Preyhunter

Originally posted by: Jnetty99

Originally posted by: meltdown75

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

its a lady, she has been asking me questions about programming and video games etc for his kid.

Huh?

during the time that the system was restarting the lady was making conversation.

Look at the words he bolded

 

[amol]

Originally posted by: Preyhunter

Originally posted by: Jnetty99

Originally posted by: meltdown75

Originally posted by: Jnetty99
It takes about 5 minutes for this customers computer to restart and the system is acting just really slowwwwww

hey, at least you two get to dicuss the finer points of life... or is it just dead air? heheh!

its a lady, she has been asking me questions about programming and video games etc for his kid.

Huh?

OMG you're giving support to RossMAN?!?!?!

Did she start off as a black guy and then transform into an asian woman??

 

[trmiv]

Nothings worse than getting a call at 4:54 when you get off at 5:00pm. And from the first minute of the call, you can tell it's going to be awhile. God I hate that. Maybe I should find a new job before i even show up to this one.

 

[Mayfriday0529]

Originally posted by: trmiv
Nothings worse than getting a call at 4:54 when you get off at 5:00pm. And from the first minute of the call, you can tell it's going to be awhile. God I hate that. Maybe I should find a new job before i even show up to this one.

worse is actually when its 6:30 and its the end of the day but the phone system and the time to go home time is off and you're read to go and got your jacket on and the queue light comes on.

in the end i finall got off the call at 6:48pm, thats a 1:48 minute phone call.

 

[DaiShan]

Originally posted by: Jnetty99
I been on the phone already for an hour and twenty eight minutes, i can't take it anymore.

I want to go home. 🙁

hahah I'm on the phone now too - 22 minutes and counting

 

[DaiShan]

Originally posted by: trmiv
Nothings worse than getting a call at 4:54 when you get off at 5:00pm. And from the first minute of the call, you can tell it's going to be awhile. God I hate that. Maybe I should find a new job before i even show up to this one.

I had one last night that rang at 8:58 (close at 9) so I had to pick it up. The customer just wouldn't do what I said, finally after 35 minutes I had her email a screen shot of the picture and said that I would research it from there. She was really frustrated so I told her that we closed at 9 but that I would wait and answer it then if she would send it now. I waited 20 more minutes no email, went home, checked the box this morning she sent it at 10:45, over an hour later, THANKS FOR BEING CONSIDERATE AND NOT KEEPING ME AN HOUR LATE ON A FRIDAY NIGHT AFTER A 12 HOUR DAY!!