tech support call

[tami]

so my internet had crapped out about 4 hours ago and i was determined to get it back, even though the cable modem was rebooted about 8248284 times and the lights on the modem were not indicating any connectivity.

i called time warner, and i explained the problem. the guy told me to unplug the modem. at that point, even though i did it 2848248 times prior, i did, and i waited for further instructions.

"turn off your computer," he told me. (first of all, he didn't even ask if the ethernet cable was plugged into my computer, but whatever.) so i said "why?" (any idiot should know you don't need to turn off a computer to establish connectivity. it's not like i was using windows 95 or a pre PnP-OS.)

he said antagonistically, "fine, do whatever you want!"

that comment alone completely shocked me. this guy is working for time warner. he is either supposed to explain the motivation behind whatever instructions he was saying -- but not to go all smart-arsed on me and say rude comments to the consumer. i basically gave him 5 more minutes, where he finally said "oh, it's not gonna work. i need to get a technician out there on tuesday" and then i hung up.

needless to say, i'm online after my own testing and debugging, but that guy really disturbed me.

it's too bad i didn't take it to a supervisor. i really should've.

cliff's:
- stupid time warner cable guy was rude on the phone. i was shocked.

kbye.

 

[imported_Schmitty]

I have the same problem with my Vorizion DSL. it keeps cuttin out and every time I call they have me do the same damn thing and it really pisses me off, so i try and save them the trouble and tell them I already did that and they get snippy with me!!

(31)

 

[zakee00]

schmitty: why do you post (insert number here) after every post?
keep track of how many uve posted today?

 

[AFB]

There should be two tech support lines, one for people and one for nerds. You could even implement a challenge/response system like

One byte equals how many bits, please press the correct button on your keypad now.

 

[SarcasticDwarf]

There are VERY rare cases where a reboot is necessary (and iconfig /release /renew do not work).

 

[Zee]

Originally posted by: amdfanboy
There should be two tech support lines, one for people and one for nerds. You could even implement a challenge/response system like

One byte equals how many bits, please press the correct button on your keypad now.

AHHAHHAHAHAHHAHAHHAHAHA

 

[Yanagi]

Actually I had to rebbot my PC when I installed MS SQL and it let my internet connection die. After rebooting it was fine for another 30 minutes and then it would just kill all network connections again. problem was resolved when I threw in SQL SP3 in there.... way to go Microsoft.

 

[Amaroque]

I get the same crap from Comcast. They ask me what brand my PC is. I tell them ASUS (the A7N8X is hooked up by the modem). They get all confused. "Is that like a Dell?" NO! I built it!

Then of course they insist I clear the browser cache, and delete all the cookies (some of which I need for auto logins).

I hate when they try to tell me it's my computer. I ask them how three computers suddenly have no connectivity, even directly connected to the modem, bypassing the router? "Then your modem is faulty" :|

 

[phonemonkey]

I'm still trying to figure out how a Cox cable tech expected me to install some software onto my old Linksys router. Even though they used DHCP, they kept telling me I had to install some software onto it (and not my desktop) so that I could get online (I was calling to register my MAC address with them on my modem).

 

[tokamak]

The few times I've been masochistic enough to actually call SBC, I've gotten "Bob" from Bangalore. SBC tech supports know how to do two things, and two things only: (1) read a script that walks you through unplugging the cables and plugging them back in. Seriously. And (2) transfer you to someone else. At least they're not rude (yet).

 

[Nocturnal]

I used to work for them. You spoke to a tier 1 tech support or customer service agent. There are three levels, tier 1, 2 and 3. Three is the one who knows most about what is actually going on. The reboot your modem gimmick is apart of their script that they use. They're told to reboot the modem, if that doesn't work, get a tech out there. Most of those people are old, have no degree, are miserable at what they do but stick it out anyway thus the very rude customer service. I worked with a lot of those types, very, very rude to people.

 

[YOyoYOhowsDAjello]

Originally posted by: zakee00
schmitty: why do you post (insert number here) after every post?
keep track of how many uve posted today?

he's keeping track to see how long it's going to take him to become a lifer... explained in the lifer party thread

 

[simms]

Originally posted by: YOyoYOhowsDAjello

Originally posted by: zakee00
schmitty: why do you post (insert number here) after every post?
keep track of how many uve posted today?

he's keeping track to see how long it's going to take him to become a lifer... explained in the lifer party thread

How long? in years?

 

[hjo3]

When you write "he literally shocked me," I expect to read an interesting story about how he came to your house and tasered you. Not some indignant account about how some phone-jockey was a little terse with you.

This fails.

 

[YOyoYOhowsDAjello]

Originally posted by: simms

Originally posted by: YOyoYOhowsDAjello

Originally posted by: zakee00
schmitty: why do you post (insert number here) after every post?
keep track of how many uve posted today?

he's keeping track to see how long it's going to take him to become a lifer... explained in the lifer party thread

How long? in years?

Here's the part:

Originally posted by: Schmitty

Originally posted by: Beau

Originally posted by: Brian23
I don't think there's a threshold; I think you just have to post like 20+ messages a day for like a year.

No, you just have to come out from under your stone a little more than .31 times per day.

365 days in a year
10,000 posts needed

10,000/365 = 27.39 (28) posts a day for every day in the year!

followed by

Originally posted by: Schmitty
so thats 1 post today for me this is 2 I am going to keep a tab of how many I post a day. (Personaly) so i can get a lifer status! lets see how long it takes me.

 

[MercenaryForHire]

Profile, Posts Per Day.

Freakin' no0bs.

- M4H

 

[LS20]

Originally posted by: hjo3
When you write "he literally shocked me," I expect to read an interesting story about how he came to your house and tasered you.

i too

 

[DJFuji]

Originally posted by: Amaroque
I get the same crap from Comcast. They ask me what brand my PC is. I tell them ASUS (the A7N8X is hooked up by the modem). They get all confused. "Is that like a Dell?" NO! I built it!

Then of course they insist I clear the browser cache, and delete all the cookies (some of which I need for auto logins).

I hate when they try to tell me it's my computer. I ask them how three computers suddenly have no connectivity, even directly connected to the modem, bypassing the router? "Then your modem is faulty" :|

lol @ "is that like a Dell?"

I have adelphia. Good to know other cable/ISP companies are also worthless and incompetent. Adelphia goes down on a monthly basis.

It's gotten to the point where I call them and tell them they're having problems with my area and to note it so that they don't ask the 40 million other customers who will be calling soon to "reboot their computer." At one point I asked a CSR to note on my account for customer service not to bother walking me through their little "reboot the modem and the computer" script in the future. If i could solve the problem that easily, I wouldn't be freakin' calling.

 

[Wadded Beef]

Originally posted by: tami

he said antagonistically, "fine, do whatever you want!"

haha i can totally imagine that being said by napolean dynamite

 

[IAteYourMother]

Sadly, this isn't so shocking...

 

[tami]

Originally posted by: hjo3
When you write "he literally shocked me," I expect to read an interesting story about how he came to your house and tasered you. Not some indignant account about how some phone-jockey was a little terse with you.

This fails.

i'm sorry i didn't meet up to your expectations.

 

[blakeatwork]

Like most people who suffer a severe lapse in judgement, I spent some time in a call centre for 3 or 4 different ISPs...

Suffice to say I was fired.. I have little to no patience for repeating myself. However, the worst call comes from the CS-jocks who demand you reduce their ping to 3 or 4...

True story: I got a call from a subscriber to Eastlink Cable Internet (out in Nova Scotia and PEI I think...) who was wondering why he wasn't able to access the internet. natuarally.. Checking his account, and the trunks in the area, I found no known issues or outstanding balances. So i did some basic stuff.. how many lights, is it powered etc.. Now, when he told me he was on a boat, I laughed, thinking he was joking... when he yelled at a crewman to fix the damn net before it ripped, I began to believe him... Naturally, i told him he would have to buy a couple more extension cords if he planned on anymore late-night "Surf N' Turf" in the Bay of Fundy... On that day, the Stupid Helmet (the side of an unused chassis) was born.

understand that there ARE people working Tech who know what they're doing, but getting a call from a customer who knows the difference between Ethernet and cheesecloth is few and far between...

 

[nakedfrog]

Maybe he was just upset because you're a girl and you're not supposed to have any idea of how to fix it, nor the right to question his authoritah? I dunno.

 

[geno]

Originally posted by: hjo3
When you write "he literally shocked me," I expect to read an interesting story about how he came to your house and tasered you. Not some indignant account about how some phone-jockey was a little terse with you.

This fails.

yeah, recheck your definition of "literally" please

 

[Fritzo]

Originally posted by: tami
so my internet had crapped out about 4 hours ago and i was determined to get it back, even though the cable modem was rebooted about 8248284 times and the lights on the modem were not indicating any connectivity.

i called time warner, and i explained the problem. the guy told me to unplug the modem. at that point, even though i did it 2848248 times prior, i did, and i waited for further instructions.

"turn off your computer," he told me. (first of all, he didn't even ask if the ethernet cable was plugged into my computer, but whatever.) so i said "why?" (any idiot should know you don't need to turn off a computer to establish connectivity. it's not like i was using windows 95 or a pre PnP-OS.)

he said antagonistically, "fine, do whatever you want!"

that comment alone completely shocked me. this guy is working for time warner. he is either supposed to explain the motivation behind whatever instructions he was saying -- but not to go all smart-arsed on me and say rude comments to the consumer. i basically gave him 5 more minutes, where he finally said "oh, it's not gonna work. i need to get a technician out there on tuesday" and then i hung up.

needless to say, i'm online after my own testing and debugging, but that guy really disturbed me.

it's too bad i didn't take it to a supervisor. i really should've.

cliff's:
- stupid time warner cable guy was rude on the phone. i was shocked.

kbye.

DHCP doesn't always pick up a new IP if the IP range changes smarty pants. Next time do what's suggested first and you'll get a lot farther.