TCA Fulfillment Services (Got a problem with a rebate??? Here's the BBB report!!!)

[techfuzz]

I finally got fed up with TCA rebates a while back after I hadn't gotten my rebate for a CDRW that I had purchased and long ago sent in a rebate request. I sent numerous emails to TCA concerning my rebate, tried calling them, tried harassing them, but couldn't get anywhere. I finally ended up contacting the manufacturer of the CDRW that I had bought and sent them an email explaining my displeasure with their company and TCA. Three weeks later I FINALLY got my rebate but not a single response from either party. After doing some digging here's a little something from the local BBB (Better Business Bureau) in the New York area. I hope other's find this useful and maybe could use it as some ammo against this company. Places like this shouldn't be allowed to continue business.

TCA Fulfillment Services
Kingston Rebate
145 Huguenot Street
New Rochelle, NY 10801

According to information in the Better Business Bureau's file:

This firm has an unsatisfactory rating, which is the Bureau's lowest rating.

This firm has received 48 complaint (s) in the last 36 months. 47 of those 48 complaint(s) were received in the last 12 months.

Our records indicate that this firm has failed to eliminate the under-lying cause of complaints brought to its attention by the BBB.

This firm has a pattern of not responding to complaints brought to its attention by the Bureau.

Better Business Bureau reports are based on our files over the past three years. The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The BBB does not endorse or recommend any product, service, or company.

The Better Business Bureau is pleased to offer you this Reliability Report for free. However, to enable the Bureau to continue to offer this service, we encourage individuals to make a tax-deductible donation to:

Better Business Bureau Education and Research Foundation
257 Park Avenue South
New York NY 10010-7384

Thank you.

 

[Vegito]

Well this should be in brag & moan but what did you write to BBB ?

 

[RossMAN]

techfuzz - If you haven't already, I would suggest posting this in the unofficial rebate tracking thread.

 

[larrymoencurly]

I asked CompUSA why they were having TCA Fulfillment process their TEAC CD writer rebates, and they said it was because they didn't like the way that Parago, in Coppell, Texas, had been handling them. But I think the real reason is the confusion over the PNY 64M memory $30 rebate from CompUSA's President's Day sale.

 

[Rally1]

my rebate file is full of their crap, waiting.......

 

[wjones]

Me too I've quite a few TCA rebates in my rebate file

 

[gsaldivar]

I'm lucky to have SQUEEZED a rebate out of those bastards. All I can recommend is to keep calling & emailing... Squeaky wheel gets the grease I guess.

Dont believe a single word of these bastards - "no record of claim", "claim is being processed", "check will be mailed tommorrow", "check is in the mail".... ALL BULLSH!T - designed to keep you hanging until you simply give up.

 

[bradley]

Upon advertising any savings after rebate, these stores become, in part, legally responsible towards your payment, and eventual receipt of the terms "as advertised." CompUSA finally seems to understand this, but some of the others have never adequately been held culpable - Circuit City, Office Max, Staples.

Again, that is the reason there is a FTC, BBB, consumer advocate and attorney generals' office, to document and investigate bad business practices. Just make sure you save copious documentation, including, and most especially, the advertisement stating the rebate and savings, they are binding.