T-Mobile Ranked #1 In Customer Satisfaction By J.D. Power

[Pliablemoose]

http://businesscenter.jdpower.com/JDPAContent/CorpComm/News/content/Releases/pdf/2010031-wrss.pdf

I've rarely been unhappy with TMobile's customer service.

Coverage is a problem if you're traveling, but the CSR's have been great...

 

[FerraraZ]

I had T-Mobile for one month. I will say anytime I needed support from them, they were great. My problem was with Google and the Nexus One coupled with poor T-mobile coverage. I was basically paying 30 bucks a month for data and always on EDGE. If I had to always be on EDGE I'd prob. blow my brains out.

But props to T-Mobile!

 

[Pliablemoose]

I had T-Mobile for one month. I will say anytime I needed support from them, they were great. My problem was with Google and the Nexus One coupled with poor T-mobile coverage. I was basically paying 30 bucks a month for data and always on EDGE. If I had to always be on EDGE I'd prob. blow my brains out.

But props to T-Mobile!

I just ordered an N1 today, I hope it has good 3G service here.

 

[zerocool84]

I hate Tmobile. Service goes down a lot. There's been many national outages. Coverage isn't good but you know that going in but the many outages they have in unacceptable.

 

[abaez]

Tmobile hasn't set up anything with regards to IMEI scanning and forcing you on the Android data plan (like AT&T and the iPhone).

So you can go into your account settings, remove the Android plan ($30), and use the unlimited internet plan instead ($10). I've been using this since I got the N! and it's been fine (3G and all). You'll have to change your APN to internet2.voicestream.com but that's about it.

I would not have kept the phone if I had to pay $30/mo for data.

 

[dguy6789]

T-Mobile's customer service is amazing. Every time I've ever spoke with them(because of a few questions I had) they were really nice and the person talking to me knew what they were talking about so they were quite informative.

I've had my N1 for a couple weeks now on T-Mobile. I've never had a dropped call and have always had excellent coverage everywhere I've been.

 

[vshah]

been with t-mobile since it was voicestream. never had an issue, and calling up to order new phones etc. often leads to no activation fees and a reduced price.

 

[Suspicious-Teach8788]

I guess CSRs are awesome

- Cheap minutes: no one goes over that much.
- Cheap texts: double what you get on Verizon/ATT. I say 400 is a healthy amount to get.

Young people who just text and use sidekicks all the time. No offense or anything, but in Oakland (the ghettos), when I see the ghetto folk (usually black) texting away, blasting their cell phone music, it's always a T-Mobile sidekick. TMo never really got any business-oriented cell phones. Till Touch Pro2 hit and now a slew of Android phones. The G1 was viewed as a hacker's phone first anyway/dev phone. So it's really weird niche it's in. I just wanted to say that it's heavily dependent on the userbase.

 

[ponyo]

Tmobile hasn't set up anything with regards to IMEI scanning and forcing you on the Android data plan (like AT&T and the iPhone).

So you can go into your account settings, remove the Android plan ($30), and use the unlimited internet plan instead ($10). I've been using this since I got the N! and it's been fine (3G and all). You'll have to change your APN to internet2.voicestream.com but that's about it.

I would not have kept the phone if I had to pay $30/mo for data.

Interesting. So you're saying I can buy the N1 and just add the unlimited basic internet plan for $10 instead of the $30 plan they force on Android phones? If this is true, I'm ordering the N1 phone for my wife.

 

[Rottie]

I hate Tmobile. Service goes down a lot. There's been many national outages. Coverage isn't good but you know that going in but the many outages they have in unacceptable.

if there is outage tmoible offers $25 or more credits to the bills which is nice to have. And Tmobile Customer Service is very good to me since 2004.

 

[Rottie]

I guess CSRs are awesome

- Cheap minutes: no one goes over that much.
- Cheap texts: double what you get on Verizon/ATT. I say 400 is a healthy amount to get.

Young people who just text and use sidekicks all the time. No offense or anything, but in Oakland (the ghettos), when I see the ghetto folk (usually black) texting away, blasting their cell phone music, it's always a T-Mobile sidekick. TMo never really got any business-oriented cell phones. Till Touch Pro2 hit and now a slew of Android phones. The G1 was viewed as a hacker's phone first anyway/dev phone. So it's really weird niche it's in. I just wanted to say that it's heavily dependent on the userbase.

not always black folks but majority of deaf people use Sidekick as well include me.

 

[Tiamat]

I've been with Tmobile since they bought for ~9 years. I have experienced an outage approximately 4 times throughout the 9 years, 3 of which I called CSR and got some sort of credit. I've received random advertising text messages on several occasions, each time, CSR credited me 20 free text messages. Being in major cities for the last 9 years rendered the "poor" coverage moot (Boston and Washington DC).

 

[IamDavid]

I've been impressed so far after 4 months or so. Love my Touch Pro 2's and any issue has been fixed extremely quickly.. Even overnighted my RMA'd phone that I broke.. sweet deal I think..