If this post is not appropriate for this forum, please move it to where it belongs. But I think this is important to warn people when they see their cell phone bill sky-rocketed.
My first bill, used only 68min out of 400min.
My second bill, they charged me $50 for going over the 400min.
I have family plan, so had to add up all the total for each line and came out 3xx minutes.
Called them up, first they were saying that when I still had my 400min plan I went over by 172min then I switch to the 500min plan and everything reset to zero except for the total total min count. So they explain the total that I use to add up is only for the 500 min plan. I did the calculation and the number just say "lier"... 400 + 172 + 3xx = 9xx. That is way way more then my previous bill.
Called them up again, a diff rep say if I want to do the hard work I can go in and all every single call that use my minutes from the start to end of the 400min plan and I will get the over of 172. The rep was very nice and really trying to help me out but I can't have him on the call trying to add every call. So he did all he could and still no solution. So I say Thanks to him and went do my homework.. adding up every stinkin minutes.
To make things harder, the call waiting appreviate (A) and the Tmobile2Tmobile is appreviate with (F) but if Tmobile2Tmobile get put on calal waiting then it gets appreviate with (A) instead of (F). So now I have to distinquish between the 2. The previous Rep advice to look @ other calls with that number see if its (F)... if so, then that's a Tmobile2Tmobile. Luckily I don't have many A's.
Add up and the number still come off short on the 400min plan. Only used 3xx min and when the 500 plan start it add another 1xx minutes. But the Rep's all say 500 plan will reset and start things off clean with zero minutes.
Called them up again and another Rep say they been having reports from customer that the minutes get double charge. So he will add my name to that list and some tech will review it. Then I'll hear back from them.
PS: I know my gramma sux.
My first bill, used only 68min out of 400min.
My second bill, they charged me $50 for going over the 400min.
I have family plan, so had to add up all the total for each line and came out 3xx minutes.
Called them up, first they were saying that when I still had my 400min plan I went over by 172min then I switch to the 500min plan and everything reset to zero except for the total total min count. So they explain the total that I use to add up is only for the 500 min plan. I did the calculation and the number just say "lier"... 400 + 172 + 3xx = 9xx. That is way way more then my previous bill.
Called them up again, a diff rep say if I want to do the hard work I can go in and all every single call that use my minutes from the start to end of the 400min plan and I will get the over of 172. The rep was very nice and really trying to help me out but I can't have him on the call trying to add every call. So he did all he could and still no solution. So I say Thanks to him and went do my homework.. adding up every stinkin minutes.
To make things harder, the call waiting appreviate (A) and the Tmobile2Tmobile is appreviate with (F) but if Tmobile2Tmobile get put on calal waiting then it gets appreviate with (A) instead of (F). So now I have to distinquish between the 2. The previous Rep advice to look @ other calls with that number see if its (F)... if so, then that's a Tmobile2Tmobile. Luckily I don't have many A's.
Add up and the number still come off short on the 400min plan. Only used 3xx min and when the 500 plan start it add another 1xx minutes. But the Rep's all say 500 plan will reset and start things off clean with zero minutes.
Called them up again and another Rep say they been having reports from customer that the minutes get double charge. So he will add my name to that list and some tech will review it. Then I'll hear back from them.
PS: I know my gramma sux.
