Switching from Verizon FIOS 50/25 to Time Warner 30/5. Will I regret it?

tracerit

Senior member
Nov 20, 2007
457
1
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I'm gonna break a Verizon FIOS contract with 10 months left. I want to remove the TV service since no one watches anymore, don't even think we turned the TV on in the last two months. If I keep with the current best retention offer from FIOS, I'd be spending $110/mo for 50/25 and phone, down from the current $140/mo.

I tried the "well if you won't waive the ETF, i'll jump to Time Warner" haggle but the CSR said ok pretty much. After looking at Time Warner, it isn't so bad, for $65/mo I can get 30/5 and phone. I think 30/5 is perfectly fine.

My general uses are web browsing, youtube, torrents and BF4/League of Legends. 30/5 seems more than enough.

Any experiences from others who may have gone this route? Is there really a perceptible difference between FIOS and "old copper"? Although I believe TWC recently upgraded to fiber in my area.
 

Sunburn74

Diamond Member
Oct 5, 2009
5,076
2,635
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Overall I am happy with my comcast service. I get 25/5 and its extremely reliable (maybe 2-3 days of downed service in a year). I wish they would be more competitive with the pricing, but that's why comcast has slowly been losing subscribers.
 

yinan

Golden Member
Jan 12, 2007
1,801
2
71
Yes you will.

TWC is the crappiest service I have ever used. It is one of the reasons I dread going home to visit family.

5 Mb is less than 1 MB upload FYI.
 

Mushkins

Golden Member
Feb 11, 2013
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If you're a power user, you'll regret it. Customer service aside, you're looking at giving up dedicated bandwidth over fiber optic for a shared node with less speed. Peak times with FioS, you're getting 50/25. Peak times with Time Warner, you're probably looking at 10/2 tops. Frankly, i'd kill for FiOS availability where I live instead of cable.
 

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,560
431
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Peak times with Time Warner, you're probably looking at 10/2 tops. Frankly, i'd kill for FiOS availability where I live instead of cable.

Yeah, in many location "pick time" is 24/7 (hours/day). I.e., many that are suppose to get 25/5 (Mb/sec.) get 10/1 (Mb/sec.)


:cool:
 

azazel1024

Senior member
Jan 6, 2014
901
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76
You'll regret it.

It been a few years since I was on cable (Comcast, about 3 1/2 years ago). I was in a townhouse neighborhood at the time. I think I was on a 15/5 package then, IIRC. Late in the evenings and during the week day I could hit around 16/4.5. Evenings and mornings and all weekend long I'd be lucky to hit 11/3.

When I switched to FIOS in that same townhouse I don't think I ever saw less than the 35/25 I was subscribed too. Didn't matter peak times or not, I'd always hit at least that (okay, technically I think I was hitting 38/26). I am in a much less subscribed area now, not I've never seen less than 80/33 on my 75/35 FIOS package at my new house (about the edge of the FIOS build out in the Maryland area) peak or not peak.

I've also been eyeing my bill. Its around $168 a month with a single HD DVR rental, TV, phone and 75/35. At least looking at their pricing structure it is $70 a month for 75/35 internet and $30 a month for phone, plus taxes. So mine would be $100+taxes for a higher speed tier (or else you are on an old speed tier, maybe?)

I am changing mine up. I'd love to cut the cord completely, but my kids watch a lot of PBS kids (I might be able to grab WETA with a better antenna OTA, but right now I can't) and disney junior, which I can't get OTA and I can't subscribe to seperately for their Apple TV ap or anything else. If I could get those, I could cover everything else with free apps, OTA reception (ABC, regular PBS (my wife is a Downton Abbey addict) delayed Netflix watching or the websites of the channels in question.

I can knock back my TV package from premium or whatever it is to the more basic level, which'll save $20 a month and eliminates a bunch of channel we don't watch at all. I might also cut phone at the time. We rarely ever use our home phone other than to get telephone solicitations (despite being on the do not call list). Combined it would save $50 a month or $600 a year to cut the two of them. Maybe a little less since with a triple play there are a few slight discounts on some of them, but it would still be in the ballpark of $400 a year.
 

imagoon

Diamond Member
Feb 19, 2003
5,199
0
0
I'm gonna break a Verizon FIOS contract with 10 months left. I want to remove the TV service since no one watches anymore, don't even think we turned the TV on in the last two months. If I keep with the current best retention offer from FIOS, I'd be spending $110/mo for 50/25 and phone, down from the current $140/mo.

I tried the "well if you won't waive the ETF, i'll jump to Time Warner" haggle but the CSR said ok pretty much. After looking at Time Warner, it isn't so bad, for $65/mo I can get 30/5 and phone. I think 30/5 is perfectly fine.

My general uses are web browsing, youtube, torrents and BF4/League of Legends. 30/5 seems more than enough.

Any experiences from others who may have gone this route? Is there really a perceptible difference between FIOS and "old copper"? Although I believe TWC recently upgraded to fiber in my area.

If the internet and phone works fine on FIOS and you are going to pay the ETF anyway, either a) pay the reduced rate if that saves you more than ETF and then term TV when the contract ends or just pay the ETF and switch Internet + phone on FIOS. Compared to FIOS, TWC which might become Comcast is a few weeks, are generally inferior options.
 

azazel1024

Senior member
Jan 6, 2014
901
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It might be significantly more than a few weeks. I doubt the Gov't are going to sign off on it in less than 6 months and might hold it up indeffinitely.

But, as for what to do, if it is cheaper to drop TV and pay the ETF, if you could go TWC WITHOUT signing a contract, you could consider doing that and switching back to Verizon if/when you get tired of being on cable and then possibly be able to get both a contract and a "new customer" discount.

The other question is outages. Its been awhile for cable (as mentioned before), but in my apartment with Comcast I think I had a single outage in a year and it lasted half a day. In my townhouse we'd have an outage at least once a month that would last from a few hours to, I think the longest, about 3 days. Pre-college WAY back in the day living with my parents, we'd have an outage, also about once a month, that would last for hours to a couple of days.

With FIOS for >2yrs in my townhouse we had 4 outages. Two lasted a full day, one a few hours and the other one was someones fault who shoved a realestate sign through our fiber to the curb line. Verizon actually came out the next morning and ran a temp line for 2 weeks before they buried it (it had to go under the sidewalk, so it took them a bit). No charge from them.

In my house we have lost FIOS twice in the last 16 months living here. Once for a few hours, the second time was in a recent ice storm that knocked out power, it fried our Optical Network Terminal, which took the power coming back on to realize it was fried and then Verizon took 2 more days before they could get a tech out to replace it.

Comcast was never anything but poor customer service. Verizon, despite their lofty prices, has always had rather good customer service and their service outages tend to be both shorter duration and dramatically less often than Comcast was.

Verizon has done things like
Them - "Oh, you want to switch your ONT from coax to ethernet...uh...I think we need to send a tech out for that"
Me - "Uh, no. You should be able to do it over the phone from your end"
Them - "Yeahhhhhh...I am not sure about that. I'll schedule a tech to come out tomorrow to do it"
Me - "You aren't going to charge me for this are you!?!"
Them - "Oh, no. We won't charge you at all."

End result, they didn't charge me, the tech called me before showing up to ask what it was I need because they were confused on the service call notes. They dialed it in before they even showed up and switched it. Tech showed up 10 minutes later, asked if it was working, I said yes, they thanked me for the shortest service call they ever had and left.

I am not a fan of Verizon because of their high prices and more than anything their bully attitude (just like the other telecos though) with their positioning towards other companies, even when it impacts their own customers (Netflix). I can't fault their customer service or their actual product in my experience (again, excepting the Netflix peering disputes).

A little of me, for a variety of reasons, none of them good, would actually like to subscribe to Comcast as well, but one of the more basic plans, like the very low end entry level cable internet plan and nothing else. Then run a load balance router for FIOS and Cable. I can't really justify the expense for the added redundancy and the fact that FIOS rarely ever goes out.
 
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tracerit

Senior member
Nov 20, 2007
457
1
81
so i think i'm stick with Verizon FIOS and go with the lower end TV to avoid the ETF and just return the DVR boxes. Thanks for the advice!
 

fortega

Senior member
Nov 22, 2000
561
1
81
Good choice, time warner should be a last resort. I wish I had more options. My connection has plenty of bandwidth (50mb/5mb) but it feels sluggish. I miss the low latency Speakeasy DSL days.
 

Carson Dyle

Diamond Member
Jul 2, 2012
8,173
524
126
You picked absolutely the wrong place to ask. Many of the geeks here would literally get a hardon over the prospect of paying hundreds of dollars a month more for fast fiber service.

Are you sure that $65/month isn't only a temporary promo deal?
 

imagoon

Diamond Member
Feb 19, 2003
5,199
0
0
You picked absolutely the wrong place to ask. Many of the geeks here would literally get a hardon over the prospect of paying hundreds of dollars a month more for fast fiber service.

Are you sure that $65/month isn't only a temporary promo deal?

Huh? Stereo type much?

It is always a promotional deal.
 

cmetz

Platinum Member
Nov 13, 2001
2,296
0
0
tracerit,

>I tried the "well if you won't waive the ETF, i'll jump to Time Warner" haggle but the CSR said ok pretty much.

Verizon is notoriously stingy about retention offers - they still have a bit of a monopoly mentality. The cable guys are more open to making a deal.

> Is there really a perceptible difference between FIOS and "old copper"?
>Although I believe TWC recently upgraded to fiber in my area.

Two-way cable modem service is done over what's referred to a Hybrid Fiber/Coax plant, meaning that there's a fiber core carrying out to a fiber node, and then coax trees go out from there. Pure coax just can't deliver the necessary signal quality, plus the HFC plant allows them to split the entirety of their network into nodes, physically separating the users who all talk on the same CATV channel (frequency band), which is needed to make cable modem service scale.

Is DOCSIS as good as BPON/GPON? Nope. But in modern times, they're close enough that the other things - like the IP network behind it and the company behind it - are more of a concern for you the user.

Verizon's IP network used to be top notch. It's all over the news that their peerings with a lot of folks, most notably Netflix and Google/Youtube, are over capacity and that is causing noticeably degraded experiences for VZ customers. This is not a technical problem, nor is it unfixable - it's companies fighting over money. And you, the customer, get harmed by their fight.

TWC's network I don't know as much about. I would not be surprised if the same fundamental issues are it work, however.
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
I just got off the phone with comcast an hour ago myself. I was trying to cut off some unused channels, maybe drop the phone service and such. I really use the TV service for non-premium HD channels. Even though I subscribe to HBO I don't find myself watching it all that often but family does when they're over. Obviously I use the internet service too which I was subscribed to their 50/10 package that I upgraded from I believe was 20/3 at one point. The phone is there because there's a discount if I have all 3 that works out so that HBO is almost free. They ended up giving me their 105/20 internet for no additional charge and discounting HBO for a year just to keep me with my current package. This made HBO pretty much free for 12 months due to the discount from the triple play package I get anyhow. I was told that triple play customers will now get 50/10 included with most plans and that people with 50/10 now should be able to get 105/20 for no cost except they don't advertise it or proactively offer it. Apparently it's used as leverage to keep people using their services. I'll take it and evaluate the situation in 12 months.

I guess it really depends on the company. Comcast seems willing to keep customers by doing stuff like this at times. It is still sad that comcast is the only service in my area that offers internet worth anything. AT&T supposedly can offer 45Mbps but a neighbor says he hardly gets above 20 with that service so he just dropped to their next plan down and didn't see any decrease in performance. I think it's the old lines they have in the neighborhood.
 

boomhower

Diamond Member
Sep 13, 2007
7,228
19
81
I've got the 30/5 with TW and it's been pretty darn reliable. No real complaints here. Downloads at max sustained bandwidth with no issues. Don't do a lot of uploading but every speed test hits it.

That said, I'd stick with FIOS.
 

Boze

Senior member
Dec 20, 2004
634
14
91
You will sincerely regret it. Way back in 2006, when I lived on-base at NAB Little Creek, I was paying $44.95 a month to Cox Communications for a 30 mbps down / 6 mbps up cable line to my barracks, which I split with my roommate for his Xbox 360.

I later found out we were literally the only people on the node. NO one else in the barracks had Internet.

Those days are over my friend... stick with FIOS. Cable nodes are saturated as hell now.
 

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
You will sincerely regret it. Way back in 2006, when I lived on-base at NAB Little Creek, I was paying $44.95 a month to Cox Communications for a 30 mbps down / 6 mbps up cable line to my barracks, which I split with my roommate for his Xbox 360.

I later found out we were literally the only people on the node. NO one else in the barracks had Internet.

Those days are over my friend... stick with FIOS. Cable nodes are saturated as hell now.

It depends on the area. I regularly get 115mbps down and 22mbps up when I pay for 105/20. In my area most people are probably on the basic service plan which I think is 20mbps. They probably dont even use 1/2 of that at one time so I can take advantage of that. You are right that it is shared but not evwryone is maxing it out and mostly I would guess they are reading some website or doing email and taking almost no bandwidth.
 

Kougar

Senior member
Apr 25, 2002
398
1
76
Glad you're sticking with Verizon, you're probably better off for it.

TWC may or may not work fine for you, it is always a gamble with cable internet. You likely would run into initial problems you'd have to sort out first as well, that's almost a given... TWC runs fibre-to-the-node, not to the home. So you would have been using coax, and most underground coax lines have a lifespan of ~10-15 years, less if in sunlight or it gets chewed on by squirrels... you'd likely have to get them to replace the line and one or two wall jacks.

Currently there's an issue with the main line feeding the street I'm on...The tech told me he can detect the intermittent issue beyond the pole so he ruled out the house and put in a work order on it. TWC cut the line entirely for this street for a full day in an attempt to fix it, but my net still drops out frequently for ~10 seconds while it resyncs. If I wasn't moving I'd still be fighting them to fix it, and I know one of my neighbors has been dealing with it for some time.

Dunno how Verizon works but you will be paying $10 monthly for the router on TWC, and since you would also be using phone you'd be stuck using a specific model modem that may not be that good. Not had experience with their phone-combo modem but I know it's not a Cisco, which tend to be the most reliable brand they offer if you're lucky, or determined enough, to get one.