Hello All,
I searched all of the current and archived topics, but I was unable to find anything that helped with my current problem.
A friend of mine switched dial-up ISPs within the last week. He switched from a local provider, MSI, to Alltel internet service. He has a Sony Vaio computer using a Lucent winmodem to connect. Windows XP Home is currently the OS in use. IE 6 is the browser in use.
While MSI was the service provider, there was never any trouble connecting to any internet sites. He also used MSN explorer to check his various hotmail and other Microsoft accounts.
After switching to Alltel internet service, the computer will not connect to any secure sites, such as https sites and MSN explorer. Whenever attempting to connect to any secure sites, after a bit of a pause, IE goes straight to the This Page Can't Be Displayed page, prompting me to check network settings, security settings, etc. The little padlock icon indicating a secure page never pops up in the lower right corner of the window. It is almost as though IE doesn't recognize the secure site. There is no problem connecting to non-secure sites, such as google, etc...
So, at this point I tried a number of possible solutions. I first checked to make sure that 128 bit encryption was enabled in IE, and it was. I made sure that all of the required SSL options were selected, and they were. I deleted the Alltel connection and created a new one. I tried connecting with the WinXP firewall both off and on, with no noticeable difference. I uninstalled and reinstalled TCP/IP, all the while checking all of the settings to make sure that they were all correct, and they were. I deleted the old connection and made sure that the Alltel connection was set as the default connection. I went on to try everything that I could think of, but to no avail. So, much to my chagrin, I called Alltel's internet tech support to see if they had any ideas. They did not. I was instructed to try all of the things that I had already tried again, and then one more time just to be sure. After an hour on the phone, the tech support person I spoke with had no further ideas, and wished me luck in getting things figured out.
So, any ideas? Any other information you need? As far as I can tell, they only change made to the computer was simply setting up another dial-up connection to connect to Alltel's service. There was no change made to IE or MSN explorer, they just simply won't connect to secure sites any more. Does this sound like something that is wrong with the computer, or something on Alltel's end?
Thanks for your help.
I searched all of the current and archived topics, but I was unable to find anything that helped with my current problem.
A friend of mine switched dial-up ISPs within the last week. He switched from a local provider, MSI, to Alltel internet service. He has a Sony Vaio computer using a Lucent winmodem to connect. Windows XP Home is currently the OS in use. IE 6 is the browser in use.
While MSI was the service provider, there was never any trouble connecting to any internet sites. He also used MSN explorer to check his various hotmail and other Microsoft accounts.
After switching to Alltel internet service, the computer will not connect to any secure sites, such as https sites and MSN explorer. Whenever attempting to connect to any secure sites, after a bit of a pause, IE goes straight to the This Page Can't Be Displayed page, prompting me to check network settings, security settings, etc. The little padlock icon indicating a secure page never pops up in the lower right corner of the window. It is almost as though IE doesn't recognize the secure site. There is no problem connecting to non-secure sites, such as google, etc...
So, at this point I tried a number of possible solutions. I first checked to make sure that 128 bit encryption was enabled in IE, and it was. I made sure that all of the required SSL options were selected, and they were. I deleted the Alltel connection and created a new one. I tried connecting with the WinXP firewall both off and on, with no noticeable difference. I uninstalled and reinstalled TCP/IP, all the while checking all of the settings to make sure that they were all correct, and they were. I deleted the old connection and made sure that the Alltel connection was set as the default connection. I went on to try everything that I could think of, but to no avail. So, much to my chagrin, I called Alltel's internet tech support to see if they had any ideas. They did not. I was instructed to try all of the things that I had already tried again, and then one more time just to be sure. After an hour on the phone, the tech support person I spoke with had no further ideas, and wished me luck in getting things figured out.
So, any ideas? Any other information you need? As far as I can tell, they only change made to the computer was simply setting up another dial-up connection to connect to Alltel's service. There was no change made to IE or MSN explorer, they just simply won't connect to secure sites any more. Does this sound like something that is wrong with the computer, or something on Alltel's end?
Thanks for your help.
Page cannot be displayed generally indicates that IE can't even locate the server. If it was reaching the server and just couldn't load an https page, you'd probably get a different error. Can you reach the non-secure parts of these sites? If he can resolve the IPs, can a traceroute reach the site (or as close as it does with a working connection, since some sites block traceroutes)?
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