For the last 2 weeks my broadband cable connection has not been up to par. For the last 4-5 years I've had rock solid 2800/256 service. But about 2 weeks ago I began experiencing intermitten service. FOr instance I'd download a 15MB file from microsoft and about every 4-5 MB it would pause for maybe up to 2 minutes and then resume. Pause....Resume and so on. Surfing also became a problem. I might click on an Anandtech link and imediately I was taken to the page. I might click three more links with no problems. The 4th link I click the page would search and search only to later time out. After the time out I'd click the link again and it would load imediately.
Anyway, I called my cable comapny tech support to see if maybe a node/router/switch in my area of town might be bad and after some reasearching they found no issues with their service. I called my friend down the road and he said his connection was fine. So I concluded the problem was on my end somewhere. I use Norton Antivirus 2002 and my year subscription was about to expire so I thought what the heck I'll reformat Windows XP and that would fix the issue. Long story short I reformatted my C drive and installed XP from scratch. I thought for sure it would cure my internet woes but it didn't. I downloaded firefox and tried it. Nice browser and all but I still had the same problems I have with IE. I installed all available updates from windows update.
So as a last ditch resort I called my cable comapnies tier 2 support and I ran some tests for him. The first test I went to toast.net to test my bandwidth. The first test showed 1050 kbs down. The second test showed 2700 kbs down. He becase suspiscious. He tested my signal strength and said it looked fine. The communication with the modem seemed fine. He then noticed a rediculous amount of outgoing packets sent from my computer on port 135. He immediately suspected a virus. I told him that I had been using virus protection and that I also did a clean install of windows just 1 day earlier. He sent me an email that tested my ports some how and it looked like this:
Action Entry Interface Inbound or Outbound Traffic Source IP Match Source IP Mask Source Port Low Source Port High Dest IP Match Dest IP Mask Dest Port Low Dest Port High Protocol to Match Times Matched
Discard 1 Inbound All 0.0.0.0 0.0.0.0 53 53 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 67 67 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 69 69 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 80 80 0.0.0.0 0.0.0.0 0 65535 TCP 0
Discard 0 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 135 139 UDP 771
Discard 0 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 135 139 TCP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 161 162 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 445 445 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 445 445 TCP 8
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 520 520 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 1433 1434 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 1900 1900 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 27374 27374 TCP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 39213 39213 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 3128 3128 UDP 0
He said the 5th line down showed 771 packets and that was way too high. He suspected a virus or some spyware was sending stuff out on that port and that would explain my intermitten service.
I reinstalled both Norton and Adaware. I did thorouigh scans and found absolutely nothing.
Now I have no idea what to do. I ran a port scan at broadband reports and it said my setup looked healthy and it could not see any of my ports so I should be good in terms of incoming traffic.
I do have a second hard drive (D
on my system that I did not reformat. I guess it's theoretically possible that a virus could reside on that drive and cause problems, but a full scan by Norton founf it to be clean. I guess my other options are that the modem itself might be bad? Or the network card itself might be bad? I've run out of ideas.
Anyone have any ideas on whats going on here?
Anyway, I called my cable comapny tech support to see if maybe a node/router/switch in my area of town might be bad and after some reasearching they found no issues with their service. I called my friend down the road and he said his connection was fine. So I concluded the problem was on my end somewhere. I use Norton Antivirus 2002 and my year subscription was about to expire so I thought what the heck I'll reformat Windows XP and that would fix the issue. Long story short I reformatted my C drive and installed XP from scratch. I thought for sure it would cure my internet woes but it didn't. I downloaded firefox and tried it. Nice browser and all but I still had the same problems I have with IE. I installed all available updates from windows update.
So as a last ditch resort I called my cable comapnies tier 2 support and I ran some tests for him. The first test I went to toast.net to test my bandwidth. The first test showed 1050 kbs down. The second test showed 2700 kbs down. He becase suspiscious. He tested my signal strength and said it looked fine. The communication with the modem seemed fine. He then noticed a rediculous amount of outgoing packets sent from my computer on port 135. He immediately suspected a virus. I told him that I had been using virus protection and that I also did a clean install of windows just 1 day earlier. He sent me an email that tested my ports some how and it looked like this:
Action Entry Interface Inbound or Outbound Traffic Source IP Match Source IP Mask Source Port Low Source Port High Dest IP Match Dest IP Mask Dest Port Low Dest Port High Protocol to Match Times Matched
Discard 1 Inbound All 0.0.0.0 0.0.0.0 53 53 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 67 67 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 69 69 0.0.0.0 0.0.0.0 0 65535 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 80 80 0.0.0.0 0.0.0.0 0 65535 TCP 0
Discard 0 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 135 139 UDP 771
Discard 0 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 135 139 TCP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 161 162 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 445 445 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 445 445 TCP 8
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 520 520 UDP 0
Discard 1 Inbound All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 1433 1434 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 1900 1900 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 27374 27374 TCP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 39213 39213 UDP 0
Discard 1 Both All 0.0.0.0 0.0.0.0 0 65535 0.0.0.0 0.0.0.0 3128 3128 UDP 0
He said the 5th line down showed 771 packets and that was way too high. He suspected a virus or some spyware was sending stuff out on that port and that would explain my intermitten service.
I reinstalled both Norton and Adaware. I did thorouigh scans and found absolutely nothing.
Now I have no idea what to do. I ran a port scan at broadband reports and it said my setup looked healthy and it could not see any of my ports so I should be good in terms of incoming traffic.
I do have a second hard drive (D
Anyone have any ideas on whats going on here?