Survey for helpdesk systems

[semo]

Hello,

I'd really appreciate it if anyone who works or has worked in IT technical support complete this 10 question survey. It is for a university project.

http://www.surveymonkey.com/s/583XD6M

Thanks!

 

[Patt]

Completed ... our Log system is homegrown, and although we're working at updating it into a web app, currently it is a green-screen (IBM) application that we can write web apps over the data.

 

[2Xtreme21]

Done.

 

[semo]

thanks 2Xtreme21 and Patt for the useful comment.

 

[The Stig]

i'm on your survey, skewing your data

 

[sjwaste]

Done. It's been a while since I did tech support, but I remember it vividly.. haha.

 

[2Xtreme21]

Done. It's been a while since I did tech support, but I remember it vividly.. haha.

Haha, same.

 

[pontifex]

question 7 either needs to be set to "not mandatory" or have an "i don't know" option.

The non-managers don't do any reporting so I have no idea if the system does it or not. If it does, I have no idea how to use it.

 

[Adul]

Done

 

[semo]

Thanks all for helping out! pontifex, thanks for the feedback and the survey has been amended :thumbsup:

 

[Pegun]

Done

 

[DaveJ]

Done.

 

[indamixx99]

All done

 

[Exterous]

Completed for you

 

[semo]

Thanks for sharing your knowledge The Stig, sjwaste, 2Xtreme21, Patt, pontifex, Adul, Pegun, DaveJ, indamixx99 and Exterous. Some good stuff to look at there!

 

[KMFJD]

Done

 

[Cal166]

done.

 

[enis083]

done

 

[James Bond]

done

 

[semo]

Thank KMFJD, Cal166, enis 083 and.... James Bond... worked in IT? Cool!
That's some good results. A lot of companies are using BMC as their helpdesk software

 

[alkemyst]

did.

 

[amdhunter]

Done. Outta curiosity, what systems do you guys use?
We use Numara Footprints, and I hate it...lol