OK, I just got my Motoboss Communicator Bluetooth helmet from the Cycle Gear Black Friday special (rebranded O'Neal FastTrack Element with a "Blinc Bluetooth Communicator" built-in). I see that this one supposedly supports BT2.0 when the O'Neal one was BT1.1. Anyway, there are multiple design and documentation flaws.
First thing it says to do is to insert the battery. The slot is in a place underneath padding and right underneath the edge of the helmet shell so you can't slide the battery straight down or even look down to see the orientation that the battery goes in. No matter what, you will have to stress an unprotected Lithium-Ion cell to get it in while you stretch back padding that feels like it was never supposed to stretch that far, but it gets much worse.
The manual does not tell you what orientation to use when inserting the battery... or even where to find the slot for that matter. All it says is to leave it charging until the indicator goes off for the initial charge. Actually, that's not all they say in the manual. They say that it is "very important" not to interrupt the initial charge, but they also say to turn it off before it and then they do not tell you how the unit turns on and off (I still don't know). So, I looked at the orientation of the Bluetooth module and saw that it had a tab that you could presumably pull it out with. I pulled it out using pliers and saw that it's just a row of jumper-style pins that plug in when I slide it in, and I saw that the battery contacts must be part of the plastic enclosure that they both slot into because they are not part of the module that rests in there with it. I was hoping to find protruding contacts on the module, but I didn't (they're in the enclosure for both), so I still don't know how the battery is supposed to be oriented.
Because the tab was on one side of the module and the battery had a similar tab, the only logical arrangement I could choose was to orient the tabs the same way. I plugged in the cable and figured that I wouldn't get an indicator light like the manual talked about if the battery were installed backward. I plugged it in and got a light on the side of the helmet (the manual did not say where it would be and did not label any indicator lights). I could BARELY see the light through the smoke-colored controls on the side (there is no "window"). I had to look through the cracks in the device to see it and, even then, I literally had to turn the lights out in the room.
There I was, holding the helmet, ready to set it down and leave it when I realize: The cable plugs in to the bottom of the helmet and it sticks out too far to simply set the helmet down. It would either damage the plug/jack and make the helmet unstable enough to fall off the surface you set it on. If you know anything about motorcycle helmets, you know that you aren't supposed to use a helmet that has been dropped. The rest of a helmet is round, so you can't set it upside-down without it rolling off. Even if I had a way to keep it from rolling off, it's a brand new helmet and I wouldn't want to scuff the shiny shell on a hard surface before I've even worn it. Luckily, I was charging it next to a chest of drawers with clothing in it so I pulled a drawer out and placed it inside upside-down with my clothes. I can't imagine how else they expect you to do this. Some kind of hammock?!
So, the manual was pretty adamant that I not unplug or use it until I give it at least 4 hours for the initial charge. I don't even know how to turn it on so, AFAIK, it could boot as soon as I unplug it (you can't remove the battery/module door without unplugging it), so I just had to assume that I was right and that I really wouldn't have an indicator unless the battery was oriented right. I let it "charge" over-night only to find that the light was still solid in the morning. I unplugged it and tried to figure out how to turn it on and couldn't (it's not that I just "don't know," it's literally not in the manual). Sure enough, I rotated the battery to the other orientation and plugged it all back in and the light comes on just the same, meaning it did not indicate that it was charging like the manual expressly stated.
It looks like that was no way for 50% of their customers to avoid wasting at least 4 hours of their life. Actually, that's assuming that I'm the only one who would notice and use the "tab logic." Also, they only said that it usually take about 4 hours for the initial charge... the instruction were still to "wait" as long as it takes.
I'll probably have more to complain about later when I actually USE the thing.