Originally posted by: ryan256
Originally posted by: KC5AV
We are in the middle of an Exchange migration. We sent out a message to all of our users telling them to verify that they could access the new webmail interface and change their randomly assigned temp password to match their domain password. These instructions said to login with the standard domain\username format. So far, we have gotten 3 calls from people who haven't made the connection that they should change username to their actual user name.
I can't tell you how many times I'll get a phone call from a professor after working on his computer complaining that it won't take his password and he can't log in.
"What does it say for user name?"
"administrator"
"You need to remove administrator and put in your username."
"Oh ok... whats my username?"
"Do you know your email address?"
"Yes."
"Your username what comes before the @ symbol in your email address."
"Ok.. now it works.. thank you"