Stupid customer service practices

[EyeMWing]

Comcast is really, really, REALLY wearing thin on me these days. If I had any other way to get bandwidth, I'd DEFINITELY take it.

Their customer service line is doing the fast-busy thing, their billing is fubarred, and as if that weren't annoying enough, their website is very happy to let you order new services, but you ABSOLUTELY MUST talk to one of their retarded CSR's to make any other changes, or god forbid, cancel part of your service. Don't they realize that the people who have an IQ high enough to use online account management aren't going to be swayed by their retarded rep's pleadings and preaching about how you ABSOLUTELY NEED HBO SO YOU CAN WATCH YOUR FAVORITE SHOWS (I've had HBO for 6 months now, I havn't watched ANY of it. Only reason I had it was because it was cheaper because of a promo)

 

[dabuddha]

Weird. I've never had a problem with their CSRs and have found them to be very good.

 

[MrBond]

Comcast sent me a bill saying I was past due on my account. I had mailed the check a week earlier at least.

The date on the second bill was 2/23. Due date on my original bill was 2/26. Got the letter on 2/25.

 

[vi edit]

An ISP have terrible customer service and archaic accounts receivable?

Get the fsck out!




<----------- bangs his head on desk daily dealing with billing issues with ISP's

 

[EyeMWing]

Originally posted by: vi_edit
An ISP have terrible customer service and archaic accounts receivable?

Get the fsck out!




<----------- bangs his head on desk daily dealing with billing issues with ISP's

Sh!t, the only part of their system that WORKS is teh intarweb. That's billed properly, on a monthly basis, always at the same price, always works, and they don't try to sell you extras.

 

[NikPreviousAcct]

Originally posted by: EyeMWing

Originally posted by: vi_edit
An ISP have terrible customer service and archaic accounts receivable?

Get the fsck out!




<----------- bangs his head on desk daily dealing with billing issues with ISP's

Sh!t, the only part of their system that WORKS is teh intarweb. That's billed properly, on a monthly basis, always at the same price, always works, and they don't try to sell you extras.

Thousands upon thousands of people have absolutely flawless experiences or better with Comcast's automated system, customer service, and tech support every day. Sorry to hear that you're having a hard time.

 

[EyeMWing]

Originally posted by: Nik

Originally posted by: EyeMWing

Originally posted by: vi_edit
An ISP have terrible customer service and archaic accounts receivable?

Get the fsck out!




<----------- bangs his head on desk daily dealing with billing issues with ISP's

Sh!t, the only part of their system that WORKS is teh intarweb. That's billed properly, on a monthly basis, always at the same price, always works, and they don't try to sell you extras.

Thousands upon thousands of people have absolutely flawless experiences or better with Comcast's automated system, customer service, and tech support every day. Sorry to hear that you're having a hard time.

Automated system? You mean there's an automated system? When I ordered service via the website, all it did was toss my contact info into a queue for someone to call me and try to sell me something else. There's no actual account management on their website, just "Check my bill", "Pay my bill", and "Order more stuff!"

And then, when they send someone to hook my service up, the dipsh!t's van was broken down on the side of the road, he left his equipment in there, and as such was incapable of completing the installation out of the back of his ricemobile. It then took a week (a week which I was billed for) to send a REAL tech out to clean the terminals on the pole and establish a usable connection.

Maybe it's just my local branch that's full of fvcktards. God knows that it took me enough leg pulling to get them to realize that I AM NOT MY SISTER AND I DO NOT OWE THEM $500 FOR OUTSTANDING BILLS.

 

[RGN]

Their billing is borked. In Nov they stopped charging my car for no reason. There is no balance, and it didn't expire. The bank claims no charge was requested. Comcast claims they didn't get paid. No sh!t, they stopped asking... On the phone with them after services got cut, and they say "we'll mail you a form to restart automatic payment"


6 weeks later no form. I decide to look at their online payment options, and there is was. I called the billing department and asked why they didn't send the form or tell me to use the online tools. The said "We cannot confirm the availibility of online payment tools, but we will resnd the form"

f-tards.

 

[RagingBITCH]

Blah blah blah blah. Try coming back to us when a $450 point to point T1 circuit goes down because SBC decided that they would "overlook" us paying the bill one month and cut us off