Stupid bitch

[Viper GTS]

So I take a customer call from this lady.

Customer: My DSL line is down, I want a tech out here to look at it.
Me: Well, I can do that, but I have no way of guaranteeing how long it will be before the tech gets there, or even whether or not they'll be able to fix it.
Customer: How long would it take to get a tech here?
Me: I honestly don't know.
Customer: You can schedule one, though?
Me: I can submit a request to schedule one.
Customer: Well than do that please.
Me: OK, can I put you on hold please?
Customer: OK...

When a customer is unwilling or uninterested in working with us, they usually have to pay for their tech visits. So I go to call the people that CAN schedule a tech for her. I'm almost where I need to be, & the stupid lady hangs up on me.

Bitch.

Viper GTS

 

[NFS4]

Doesn't sound all that bad to me...I'd prolly say the same damn thing if my DSL line were down. You otta here me here in my dorm room when my damn T1 line goes down (which is not often).

As for hanging up, that's just wrong.

 

[Chef0083]

Typical......

 

[geno]

What people don't understand is that DSL lines and other leased lines go down ALL The time - it's very common actually. So sooner or later you're gonna get hit if you are on any type of leased line. It's like buying a car and expecting to never have to replace anything or do any repairs. $hit happens

 

[CinderElmo]

sounds to me like she saved you/your company a headache by hanging up. I will be the first person to call my ISP if my service goes down, but any dumba$$ knows that being cooperative and friendly (at least on the first couple calls) is the quickest way to solving your problem.

If I had gotten that lady on my phone, I would have said "sure Ill get some help for you..." -- set the phone down and went to lunch.

Elmo no like bitches!

 

[Viper GTS]

NFS4...

You had to hear her voice.

genocide...

You're absolutely right on this one. She was running a business off oa DSL line. Not real smart.

And then she's unwilling to do our basic troubleshooting, & wants a tech. Which means in two or three days, when a tech gets there, he'll do the stuff that we COULD have done today. For all we know it's something simple that can be solved by power cycling the router.

Viper GTS

 

[AndrewR]

<< Elmo no like bitches! >>


LOL!! I really think they need to put that on Sesame Street!!

 

[ChrichtonsGirl]

God, I hate to hear what the tech support guys at Charter@Home say about me and my dumbass questions.

 

[snow patrol]

Judging from your recent posts, methinks you could do with a holiday Viper. That and an anger management course perhaps?

 

[StageLeft]

The company I was at earlier this year - a crappy one - started hosting on a DSL line. I didn't think it was a great idea, but what did I know? Anyway, they consulted with the DSL company and now they run their entire business from a DSL line, dumb bastards!

The place I'm currently at had DSL but we started hosting about 2 weeks ago and the brains were large enough here to get a T1 to do it. Even though our bandwidth barely went up for many times the price they realized that it was worth it.

 

[Viper GTS]

ChrichtonsGirl...

The dumbass questions don't bother us. If you let us do our job, &amp; treat us nicely, we'll be more than happy to talk to you.

Snow Patrol...

Or a new job. The interview's tomorrow.

Viper GTS

 

[ChrichtonsGirl]

I'm always polite when I call tech support and have a great respect for anyone who's going to help me fix something. I also do exactly what they tell me and don't go off trying to do something completely different, but I still have to wonder if they think I'm completely brain dead. I swear, I called them a couple of weeks ago because all of a sudden I had no connection whatsoever - couldn't ping, couldn't connect...just dead. I went through about ten different things with the tech guy until he finally had me check all my cables..sure enough, the cat had gotten back there and loosened the cable connection to the modem. I think my face was burning with embarrassment for a good hour after that one.

*Edit - now you can see why I'm terrified to even attempt cracking yet.

 

[Viper GTS]

ChrichtonsGirl...

As long as you're polite and will work with us, WE DON'T CARE WHAT THE ISSUE IS! I've worked for two hours with people before on issues that I technically could have dumped them on their ass &amp; told them to go screw themselves with a cattle prod. But they were nice. They were willing to work with us. I can't tell you how many calls have ended up being something stupid. Like you said, a cable got unplugged. That's OK... That's what we're here for. To think of everything that you wouldn't think of. Treat us like sh~t &amp; you'll get the same in return.

As for cracking, give it a shot... There are plenty of nice people here to help.



Viper GTS

 

[reitz]

<< ...being cooperative and friendly (at least on the first couple calls) is the quickest way to solving your problem. >>

That's not necessarily true. I used to believe it myself, since the person on the other end was always so much more helpful and cooperative when I was kind, but dealing with people every day has taught me different.

In my job, and I know it works the same way in other places, the person who is angry and lets you know it is the one who has techs scrambling to fix his problem. The corporate customer who threatens to take his business elsewhere is the one who gets a credit, or gets his service upgraded for free. The guy who is kind and understanding is not going to get any refunds or credits, because he is not going to cancel his service. His problem isn't going to be the first one worked on, because it's more important to make an unhappy customer happy again to keep his business or stop him from spreading negative information. By the same token, though, an irate and abusive caller is not going to get anything.

Personally, I am always very kind and understanding whenever I have to call customer service for anything, since I deal with irate people nearly every day. I've learned, though, that the fastest way to get anything resolved is to let the person know that you are angry and unhappy with the service, but to still be reasonable.

 

[Viper GTS]

Reitz...

There's nothing wrong with asking to talk to supervisors, etc. BUT... Be polite about it. Yelling &amp; screaming is just going to make us hang up on you. We have hundreds of thousands of customers, &amp; it's not worth our time or money to deal with one asshole who thinks he deserves a free year of service because his line went down for two hours.

Viper GTS

 

[perry]

I only call Bellsouth when the DSL goes down. And when I do call, I'm on hold forever. Last time, I sat there for an hour before I got bored and hung up.

I had called earlier that day because I was just gotten a Linksys router and had to change the MAC address. First time, I got cut off somehow when the tech was doing the changes. Seems I caused them a big headache when I didn't have the MAC address of the old NIC handy. So I went and pulled the NIC from the router and called back. Guy starts walking me through the process of getting the MAC address (after I tell him I am using a router and have the MAC address sitting there on my browser window). I play along. &quot;Wait, I don't see the 'RUN' button. Oh, there it is&quot;... winipcfg.. yadda yadda. Ok. He gets the change made, and waits until I can get an IP and surf again.

Then the DSL stops working about 2 hours later. Ugh. I think that their DHCP server lost the change and call up. Sit on hold for that hour and forget about it for a few hours and it goes back up.

But don't get me started on the guy that installed the stupid DSL. He says he can't do it because I already have a NIC in the PC. That's unsupported. Bah.

 

[Josh]

ViperGTS:
I wouldn't wanna call you for customer support. LOL, just playing. I understand how you feel, but you gotta deal with these stupid bitches day in and day out, its part of being a customer service represetative. I realize that the &quot;bitch&quot; (her name from now on) hung up on you, but wouldn't that be better than hearing her scratchy bitchy ugly voice?

 

[Viper GTS]

her scratchy bitchy ugly voice

Actually, she sounded cute until she started the whole &quot;do it&quot; crap.



Viper GTS

 

[Soybomb]

This is a little off topic but who else laughed out loud the first time they heard the term &quot;power cycle.&quot; I was talking to a tech once when i was like 13 and he asked me to power cycle the tsu. I said &quot;what,&quot; chuckling and he sheepishly said to turn if off and back on I dunno' why I just thought it was really funny. But I will admit many years later I use the term power cycle too hehe. Good luck on the interview viper!

edit: I need to learn to spell!

 

[Nutcase99]

Hell I really doubt the Tech support guys care if you are dumb or not but most of them really want to help. Like when I couldn't get my modem to work in Linux well Red hat didn't offer support so I called my ISP and the guy spent 2 hrs telling me what to do and then we finally got it to work! I was so thankful, not that I use linux anymore but thanks to the guy I know how to setup a modem in linux.