I've seen that number posted before, but I actually got that number from Amazon the other day to call CPG about my Elibrium rebates. There are some numbers that do give you an opportunity to talk to a person after you get the automated information, the old Learning Company number still works like that. I was surprised to see that the Symantec number was not among them, since they have pretty decent customer service with CPG. However, they do call you back if you leave your number, believe it or not.
Bill