Spyware's screwed up my connection: DHCP??

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H

higgins

Member
Apr 17, 2001
32
0
0
I'm revising an earlier post because I've learned more about the problem.

I'm making soooo much progress cleaning a friend's laptop of spyware,
trojan dialers and viruses. (500 virus-infected files on one pass).
But the process has really impaired my connectivity. I appear to have
lost DHCP, but I could have some other problem.

This is a Toshiba Satellite 3005, Pentium 3, running Windows XP sp2.
I've run AVG anti-virus Spybot, Ad-Aware and JV16 Powertools, plus
I've updated Windows.

After several frustrating days and some help from you folks, I can
connect to both my home network and the Internet by assigning fixed IP
addresses (192.161.1.200 for the laptop; 192.161.1.1 for the router.)
That, of course, won't do my friend much good when she takes it to
some random hotspot or connects it to her cable modem at home.

Windows services tells me this:

"Error: Could not start the DHCP Client Service on Local Computer
Error 1068: The dependency service or group failed to start"

Windows help leads me to the system configuration utility, which tells
me to make sure the following are checked.

"Make sure all the following services are turned on. To turn on a
service, click to select the check box.
Application Layer Gateway Service
Network Connections
Network Location Awareness (NLA)
Plug and Play
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Telephony"

All are checked. HOWEVER, the status of these two is "stopped"

"Remote Access Connection Manager
Remote Procedure Call (RPC)"

Any suggestions on how to nail this?? And am I looking at the right
problem, or am I missing something obvious???
 
M

madthumbs

Banned
Oct 1, 2000
2,680
0
0
C:\>netsh int ip reset c:\newstack.log -> release ->renew -> reboot

or

find WinsockxpFix.exe

-These reset the tcpip stack which appears to be the most common connectivity problem associated with spyware.
 
H

higgins

Member
Apr 17, 2001
32
0
0
I ran winsockfix earlier, but will try again. Then I'll try the netsh command. Thx.
 
H

higgins

Member
Apr 17, 2001
32
0
0
OK, I ran Winsockfix, then exectuted this command
C:\>netsh int ip reset c:\newstack.log -> release ->renew -> reboot

but it didn't resolve the problem. Is there some protocol I should reinstall??? Is there something else I can try?? totally maddening...Still connecting, but DHCP simply doesn't work.
 
K

ktwebb

Platinum Member
Nov 20, 1999
2,488
1
0
I am sure you do not want to do this however I have just recently adopted a new policy for the small amount of side work and work on relative's PC's. I don't remove spyware. I format, reinstall windows, then use a personal firewall (Kerio), MS Anti Spyware software, an A/V (Antivir Free) and Firefox. I spent an entire weekend working on a woman's desktop from work only to fail ultimately after removing several dozen viruses and hundreds of Malware/Spyware files. I never could clean it completely and since I couldn't really charge her what it would be worth for my time I lost out on that deal. Malware has overtaken Viruses by an incredibly wide margin and unfortunately the removal tools just cannot clean some of them totally or completely. In my opinion the only way to fight this problem is avoidance. Firefox, the A/V, firewall and antispyware app, while not foolproof is a pretty decent way to stop this problem from happening. Enough of that diatribe. My point is, I'd cut my losses and reinstall anytime you work on this sort of a problem for anyone or don't work on it at all. Perhaps not practical for you but that's my new policy.
 
M

madthumbs

Banned
Oct 1, 2000
2,680
0
0
There are less drastic options such as repair, or reinstalling windows to the same directory -Windows setup will ask if you want to delete the previous installation which can be done without reformatting. I wonder if system file checker or sfc.exe would help; http://www.updatexp.com/scannow-sfc.html -I know this has helped me in the past.
 
H

higgins

Member
Apr 17, 2001
32
0
0
Originally posted by: ktwebb
I don't remove spyware. I format, reinstall windows, then use a personal firewall (Kerio), MS Anti Spyware software, an A/V (Antivir Free) and Firefox. My point is, I'd cut my losses and reinstall anytime you work on this sort of a problem for anyone or don't work on it at all. Perhaps not practical for you but that's my new policy.
Click to expand...

I'm starting to appreciate your stance on this. I do this kind of stuff occassionally, but I've NEVER worked on a machine with as many malware problems as this one, so have never hit this kind of major snag.

What sucks now, of course, is that I'm SOOOOOO close. I think I've nailed every problem except this one. If I can get DHCP back, then I can delete all the system restore points that might have nasties embedded in them. So I'd hate to surrender at this point.

I any case, my friend doesn't have her original Toshiba discs any longer nor does she have an restore partition, so reinstalling is no easy option.
 
B

bigjoe1975

Member
Dec 7, 2004
26
0
0
Originally posted by: ktwebb
I am sure you do not want to do this however I have just recently adopted a new policy for the small amount of side work and work on relative's PC's. I don't remove spyware. I format, reinstall windows, then use a personal firewall (Kerio), MS Anti Spyware software, an A/V (Antivir Free) and Firefox. I spent an entire weekend working on a woman's desktop from work only to fail ultimately after removing several dozen viruses and hundreds of Malware/Spyware files. I never could clean it completely and since I couldn't really charge her what it would be worth for my time I lost out on that deal. Malware has overtaken Viruses by an incredibly wide margin and unfortunately the removal tools just cannot clean some of them totally or completely. In my opinion the only way to fight this problem is avoidance. Firefox, the A/V, firewall and antispyware app, while not foolproof is a pretty decent way to stop this problem from happening. Enough of that diatribe. My point is, I'd cut my losses and reinstall anytime you work on this sort of a problem for anyone or don't work on it at all. Perhaps not practical for you but that's my new policy.
Click to expand...

Amen!

 
T

Trente

Golden Member
Apr 19, 2003
1,750
0
0
Originally posted by: bigjoe1975
Originally posted by: ktwebb
I am sure you do not want to do this however I have just recently adopted a new policy for the small amount of side work and work on relative's PC's. I don't remove spyware. I format, reinstall windows, then use a personal firewall (Kerio), MS Anti Spyware software, an A/V (Antivir Free) and Firefox. I spent an entire weekend working on a woman's desktop from work only to fail ultimately after removing several dozen viruses and hundreds of Malware/Spyware files. I never could clean it completely and since I couldn't really charge her what it would be worth for my time I lost out on that deal. Malware has overtaken Viruses by an incredibly wide margin and unfortunately the removal tools just cannot clean some of them totally or completely. In my opinion the only way to fight this problem is avoidance. Firefox, the A/V, firewall and antispyware app, while not foolproof is a pretty decent way to stop this problem from happening. Enough of that diatribe. My point is, I'd cut my losses and reinstall anytime you work on this sort of a problem for anyone or don't work on it at all. Perhaps not practical for you but that's my new policy.
Click to expand...

Amen!
Click to expand...

:thumbsup:
 
K

ktwebb

Platinum Member
Nov 20, 1999
2,488
1
0

And if you want to take that risk, that of going through these steps only to not have it work then you are welcome to it. I know the methods of repairing a windows installation. I've only done it a several hundred times in my career. It's a personal choice and one in which I am extremely comfortable in expressing. Knock yo self out with a windows repair. There was a time when I might have gone that route myself and I certainly wouldn't discourage you or anyone else from trying that as a methodology. INstalling in another directory than windows, no, but repair perhaps. And on my personal machine I might very well try some things however my machines only get minor issues with malware because it's properly protected. If the issues are severe a format is usually the quickest solution, as odd as that is to say. Point I am making here is that is how I have decided to move forward when working on other peoples PC's with this kind of a problem and more often than not, I will save time with it. Many times significant amounts of time.

There are less drastic options such as repair, or reinstalling windows to the same directory -
Click to expand...
 
R

Rumble

Member
Oct 9, 1999
96
0
0
Thanks, Thanks Thanks ! It wasn't exactly that fix, as the reference to SYMTDI was gone. After putting in a new motherboard < I ran AVG Virus and it found 15 trojans that Norton couldn't see. I thought Let me take that piece of S**t out and then lost the internet and network connections. I thought it was the syware that had done it. I nearly lost my mind. I tried everything- a windows repair, all manner of winsock fixes, other spyware programs. A week of searching finally lead me to this thread. I reinstalled Norton and voila all returned to normal. I am really pissed, talk about malware , if you try to remove it it takes out your connection. I will never use Norton again in any computer I build or use.
 
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