I ordered a credit report yesterday and noticed that I owe $57 to Allied Int (a collection agency) for a bill that I hadn't paid to Sprint. This $57 has been due for more than a year now. Here's what happened:
When I signed up for Sprint cell phone service last year (around June 7, 2006), Sprint messed up when they created my account. When I added the Employee Discount to my account on June 15, 2006 and due to the initial cock-up by Sprint, they had to create a new account (the current account I am using). I only learned of this ?extra account? last night after being on the phone with Sprint for over two hours.
The 1st account, apparently, had the $57 charge on it that they billed me for. A bill that I NEVER received. Mind you the 2nd account that they created has been paid in full on time except for one bill recently that I missed but ended up paying along with my next bill?no harm done here.
Sprint have, according to the credit dept CSR, been sending bills to an old address and tried calling my old number (both number and address that I used when I was in college circa 1996 - 2000!!!). I guess they didn't have the current address and phone number from my '2nd account' to contact me to pay this $57. Since it has been more than a year now, it has gone in to collections. The best part of it all - I don't even know what the damn $57 is for.
After talking to Sprint last night for over two hours, here's where I stand and what I have learned:
1. Sprint messed up when the created a new account for me becuase the 1st account was created on the old billing system and the new account was created on the new billing system.
2. Sprint Customer Finance has sent an email to their third party collection agency who will get in touch with Allied Int to resolve this.
Trying to fix this is going to take 5 years off my life and that doesn't include the hold times.
Anything else I should do to get this resolved other than talking to Sprint?
Cliffs:
1. Sprint sucks.
When I signed up for Sprint cell phone service last year (around June 7, 2006), Sprint messed up when they created my account. When I added the Employee Discount to my account on June 15, 2006 and due to the initial cock-up by Sprint, they had to create a new account (the current account I am using). I only learned of this ?extra account? last night after being on the phone with Sprint for over two hours.
The 1st account, apparently, had the $57 charge on it that they billed me for. A bill that I NEVER received. Mind you the 2nd account that they created has been paid in full on time except for one bill recently that I missed but ended up paying along with my next bill?no harm done here.
Sprint have, according to the credit dept CSR, been sending bills to an old address and tried calling my old number (both number and address that I used when I was in college circa 1996 - 2000!!!). I guess they didn't have the current address and phone number from my '2nd account' to contact me to pay this $57. Since it has been more than a year now, it has gone in to collections. The best part of it all - I don't even know what the damn $57 is for.
After talking to Sprint last night for over two hours, here's where I stand and what I have learned:
1. Sprint messed up when the created a new account for me becuase the 1st account was created on the old billing system and the new account was created on the new billing system.
2. Sprint Customer Finance has sent an email to their third party collection agency who will get in touch with Allied Int to resolve this.
Trying to fix this is going to take 5 years off my life and that doesn't include the hold times.
Anything else I should do to get this resolved other than talking to Sprint?
Cliffs:
1. Sprint sucks.