Sprint PCS- no customer retention dept?

[DJFuji]

I recently called sprint to get a better plan because mine is several years out of date. The lady told me that they have no customer retention dept anymore and that they can either sign me up with a generic plan or one a little better if i sign up with a 2 year contract. This sounds kind of crappy to me.

Anyone else know anything about this? They wanted to give me 300 minutes + 1000 N&W for $35. That seems pretty mediocre to me, esp since i've had a business account with them for over 4 years. If there's a direct number to the retention dept, i'd appreciate it if someone could post it.

 

[MaxDSP]

hmmm, cant imagine why they would take out such an important department, unless the CSR was lying to you

 

[RbSX]

Originally posted by: DJ Fuji
I recently called sprint to get a better plan because mine is several years out of date. The lady told me that they have no customer retention dept anymore and that they can either sign me up with a generic plan or one a little better if i sign up with a 2 year contract. This sounds kind of crappy to me.

Anyone else know anything about this? They wanted to give me 300 minutes + 1000 N&W for $35. That seems pretty mediocre to me, esp since i've had a business account with them for over 4 years. If there's a direct number to the retention dept, i'd appreciate it if someone could post it.

Your first problem came when you signed up for sprint...

search the forums for the numerous problems/complaints about them.

 

[MaxDSP]

Originally posted by: RyanSengara

Originally posted by: DJ Fuji
I recently called sprint to get a better plan because mine is several years out of date. The lady told me that they have no customer retention dept anymore and that they can either sign me up with a generic plan or one a little better if i sign up with a 2 year contract. This sounds kind of crappy to me.

Anyone else know anything about this? They wanted to give me 300 minutes + 1000 N&W for $35. That seems pretty mediocre to me, esp since i've had a business account with them for over 4 years. If there's a direct number to the retention dept, i'd appreciate it if someone could post it.

Your first problem came when you signed up for sprint...

search the forums for the numerous problems/complaints about them.

As if ATT, Verizon, TMobile, etc are 100% perfect

 

[RbSX]

Originally posted by: MaxDSP

Originally posted by: RyanSengara

Originally posted by: DJ Fuji
I recently called sprint to get a better plan because mine is several years out of date. The lady told me that they have no customer retention dept anymore and that they can either sign me up with a generic plan or one a little better if i sign up with a 2 year contract. This sounds kind of crappy to me.

Anyone else know anything about this? They wanted to give me 300 minutes + 1000 N&W for $35. That seems pretty mediocre to me, esp since i've had a business account with them for over 4 years. If there's a direct number to the retention dept, i'd appreciate it if someone could post it.

Your first problem came when you signed up for sprint...

search the forums for the numerous problems/complaints about them.

As if ATT, Verizon, TMobile, etc are 100% perfect

No but Telus and Rogers up here in Canada pwn your american telephone companies.

 

[AmigaMan]

Originally posted by: RyanSengara

Originally posted by: MaxDSP

Originally posted by: RyanSengara

Originally posted by: DJ Fuji
I recently called sprint to get a better plan because mine is several years out of date. The lady told me that they have no customer retention dept anymore and that they can either sign me up with a generic plan or one a little better if i sign up with a 2 year contract. This sounds kind of crappy to me.

Anyone else know anything about this? They wanted to give me 300 minutes + 1000 N&W for $35. That seems pretty mediocre to me, esp since i've had a business account with them for over 4 years. If there's a direct number to the retention dept, i'd appreciate it if someone could post it.

Your first problem came when you signed up for sprint...

search the forums for the numerous problems/complaints about them.

As if ATT, Verizon, TMobile, etc are 100% perfect

No but Telus and Rogers up here in Canada pwn your american telephone companies.

And how does this help DJ Fuji? Silly canadian...

 

[DJFuji]

Sprint works great out here in nothern San diego area. AT&T is good in that it works on base, but other than that, it blows. Haven't tried Verizon, but sprint has been good to me so far. I originally joined because i got an employee $15 plan.

 

[DJFuji]

^

 

[Angrymarshmello]

DJ - I currently have the $15 employee plan too - the only way to get that changed/add new minutes/options is to contact an account executive or an indirect channel representative. If you lived in TX I could give you their fax number, unfortunately, you're in CA. Just for the hell of it though: 972-349-6996 - you might want to fax a response over there on official Marine letterhead explaining your situation - address it to Inga or an Indirect Account Executive - maybe they'll cut you some slack b/c of the armed forces thing.

 

[Lucky]

reports are elsewhere too

 

[her209]

What is yur current plan?

 

[dman]

You need to call up and ask 'how do I cancel my plan' or 'I'd like to cancel my plan' don't ASK for retentions. Reason, plan is too much $$$, not enough minutes compared to (pick vendor), or my phone gets poor reception/I can get a good deal on a new phonew/ another company.

If they pass you a line of BS after that, then you should switch to another company.

 

[Thegonagle]

They're doing something right if they're doing what it sounds like, and taking out that retention department and simply empowering the "regular" CSRs to do the job of retention in certain cases, and in other cases, turning off your phone just like you asked.

Of course, it's obvious that abuse was rampant, and if it's obvious to people on the outside, think of how obvious it is to people on the inside. By calling and asking for "retention," that tells them in the first three words out of your mouth that you're not actually looking to cancel your service.

 

[DJFuji]

Originally posted by: Angrymarshmello
DJ - I currently have the $15 employee plan too - the only way to get that changed/add new minutes/options is to contact an account executive or an indirect channel representative. If you lived in TX I could give you their fax number, unfortunately, you're in CA. Just for the hell of it though: 972-349-6996 - you might want to fax a response over there on official Marine letterhead explaining your situation - address it to Inga or an Indirect Account Executive - maybe they'll cut you some slack b/c of the armed forces thing.

unfortunately, that $15 plan was 4 years ago. I haven't had it in a while. The past 2-3 years i've had a business account for $35 which gives me 250 minutes AT & 250 minutes N&W. Needless to say, it's a bit outdated.