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Speakerphone for EVERY call?!?!?!

D

DurocShark

Lifer
People. Do you REALLY need to user your speakerphone in a noisy office EVERY TIME you call someone?

I work on a helldesk and am sick of people using speakerphones when calling me.

My solution? I move the boom of my headset microphone far away from my face and speak in a low voice. They keep saying "huh? HuH?" and then they finally give up and pick up the phone (most of the time).

😀
 
i work at a Helpdesk also, usually I just tell the user, if they could please get off speaker phone, and that works.

edit: i am at work right now, and it is very boring
 
ya, speakerphone is great when you are on hold, i've been on hold for HOURS at a time. so i learned speaker phone is good.

BUT, once they pick up, so should you.
 
Originally posted by: PlatinumGold
ya, speakerphone is great when you are on hold, i've been on hold for HOURS at a time. so i learned speaker phone is good.

BUT, once they pick up, so should you.
Click to expand...

Thats my rule as well.
 
where i sit, the people in the nearby cubes use speakerphone very often and it is very loud and distracting. i can understand using it when on hold, but at the very least they could turn the volume down. instead i think they have it maxed out.
 
Originally posted by: blackdogdeek
where i sit, the people in the nearby cubes use speakerphone very often and it is very loud and distracting. i can understand using it when on hold, but at the very least they could turn the volume down. instead i think they have it maxed out.
Click to expand...

Go round there Office Space / Falling Down style and smash their phone to bits with a hammer.....or even something funnier like your shoe or keyboard.
 
I have a couple of users that will not pick up the headset for anything. So I put them on speakerphone also, and between the two speakerphones, they can hardly hear anything. Eventually they pick up and we get the problem solved. I actually have to call one of them right now, installing a new router so they can access VPN. should be fun ;(
 
Originally posted by: DurocShark
People. Do you REALLY need to user your speakerphone in a noisy office EVERY TIME you call someone?

I work on a helldesk and am sick of people using speakerphones when calling me.

My solution? I move the boom of my headset microphone far away from my face and speak in a low voice. They keep saying "huh? HuH?" and then they finally give up and pick up the phone (most of the time).

😀
Click to expand...

well as someone who used to use my speakerphone a lot (I don't know about noisy offices, we had about 100 people on my floor, it was a professional environment).

I don't have time to hold the phone to my ear while some support wienie tries to figure out things that even I as a user can clearly remember. Then spend the next 10 mins rebooting and rebooting and repeating everything I told the wienie I did.

I have business to take care of on usually other machines or on my desk that is more pressing, I do not wear headgear, I am not saying in phone support work that I wouldn't, but as a mortgage loan transfer/purchaser headgear doesn't mix with 100 million dollar deals 🙂.

Many times while calling I was in the middle of a board meeting and voted the one to handle the call because of my computer experience. The phone on the middle of the boardroom table was the conduit for the conversation. We had to move the deal forward and hope to get working at the same time.

As support you should just worry about doing your job, the customer doesn't owe you anything esp if they are paying. Whenever we could not hear someone we'd get to someone that did communicate properly. We also had many tech support people fired (not my doing, but when a CEO of a multi-billion dollar company calls and says a tech support flunkie insulted a room full of other millionaires heads roll)....

The best quote on a speakerphone in the middle of a meeting said by a tech support guy (like level 3 or whatever as well) was (paraphrased) :"Your company must be full of people that don't really understand technology much, perhaps basic training of PC's should be in order" This sounds a lot nicer than it came out. I just remember EVERYONE in the room sort of looking at the phone....the CEO told me to hand him the handset....

Funny part the company PAID for high level training and it was required. The problem turned out to be a bad board. We had over 1 million invested in hardware from the company also.

Å
 
My boss uses speakerphone all the time too. It annoys me because I called him one time regarding a private matter and he put me on speakerphone so that another person in his office can hear me.
 
speaker phones are useful i have to work on the computer while i talk to someone. but otherwise, i'd pick up.
i think speaker phones are really cool though! and i dont mind if someone puts me on speaker, the background noise doesnt bother me that much.
 
but as a mortgage loan transfer/purchaser headgear doesn't mix with 100 million dollar deals .
Click to expand...

What is with CapMkts people? You want support? Then use a brain and think about it. Is you being on speaker phone going to make the support call go faster?

I firmly believe that every time a user has to call me, it is a disruption in the user's day. So I try to minimize that disruption as much as possible. However, if the user isn't going to help me help him/her, I'm certainly not going to be too concerned...
 
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