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Soyo is going to find my foot up their collective asses.

jonnyGURU

jonnyGURU

Moderator <BR> Power Supplies
Moderator
We had this customer that bought a Soyo Dragon and two sticks of RAM just like most customers that want a Soyo Dragon do.

He was having crashing and stability issues and were getting error messages indicitive of memory. Instead of calling me (as I'm tech support), he calls Soyo.

No problem... usually.
rolleye.gif


Soyo just tells the customer that the RAM we sell doesn't work with the Soyo Dragon motherboard and that's it's simply not compatible. Gee... the RAM works for everyone else, myself included.

Soyo conveniently tells the customer that they know where he can get some RAM (can you say kick back?) and that he should return the RAM he bought from my workplace for a refund.

He contacts me, tells me what happened and I reluctantly give him an RMA. I can't say no to the guy. I work for the reseller and he's talked to the manufacturer, so obviously I have no clout.

He then ordered the replacement RAM from the place Soyo recommended and it was on it's way to him.

Once I got the RAM back, I figured I'd throw it in a Soyo Dragon. It worked great for me. It passed 3DMark runs and Passmark burn in, so I started to use the board and RAM combo to test returned CPU's and returned video cards and what not.

Ironically, the next day, while the board is still running on my bench with the customers RAM still in it (I was testing a video card overnight that supposedly didn't even POST), the customer called.

Apparently, his new RAM came in from whomever he bought it from and, low and behold, he's still having problems and he wants an RMA for the motherboard.

I told him to call Soyo. He said, "But I bought the board from you!" I said, "Yes, but you chose to bring your initial problems with the motherboard to Soyo instead of us and instead of contacting us or troubleshooting the problems properly before jumping to their blind conclusion, you chose to follow their lead which was a guess at best. You started with them, you finish with them. They can give you an RMA for the board now."

Just two hours later, I got an email from a customer: "I bought a Soyo board from you and a stick of RAM. I was having problems and Soyo says the RAM is not compatible and that I should buy RAM from this other place..."
rolleye.gif
Someone's ass is going to BURN for this B.S.
 
LOL,I love reading your rants !!!

That said, it sounds like somebody at Soyo does need a dope smacking,thanks for that heads up!
 
Aren't you going to get in trouble again for posting this stuff? I get a hell of a kick out of these rants, but I have this worry in the back of my mind...

I would think your employer would like to have a word or two with Soyo's tech department head. Why do I just know this topic is going to fall in their (Soyo's) lap? :Q Serves 'em right when it does! 😉
 


<< Aren't you going to get in trouble again for posting this stuff? I get a hell of a kick out of these rants, but I have this worry in the back of my mind...

I would think your employer would like to have a word or two with Soyo's tech department head. Why do I just know this topic is going to fall in their (Soyo's) lap? :Q Serves 'em right when it does! 😉 >>




LOL,at least he got the satisfaction of kicking that end user right back over to Soyo, those are the CS moments one savors !!!! 🙂
 


<< Aren't you going to get in trouble again for posting this stuff? I get a hell of a kick out of these rants, but I have this worry in the back of my mind...

I would think your employer would like to have a word or two with Soyo's tech department head. Why do I just know this topic is going to fall in their (Soyo's) lap? :Q Serves 'em right when it does! 😉 >>



Serves them right.

I talked to their head tech once before about memory in the Soyo K7ADA. The ALi chipset doesn't like more than two double-sided sticks of RAM so we were discussing that and the tech brought up timing issues with the board and Samsung RAM. I had mentioned that I was using Samsung RAM without issue but had trouble with Infineon in the 512 MB variety in both the K7ADA and the Dragon.

A week later, a customer called with a story similar to the above story. I thought, "Hmm... I just talked to them about this and told them I wasn't having problems."

Things were quiet for a while after that, then this week I get three people that were all told by Soyo that the RAM is not compatible. I tell my uppers about this and they say to contact Soyo again. I call them and get denial. So I tell the uppers and they say to get something in writing. I email the guy I talked to asking him the same thing I had asked him on the phone and CC'd the uppers. I got no response from Soyo.

Screw that! I like their boards. They work fine for me, but I have to admit that they have a learning curve of nuances and compatibility issues. Unfortunately, my work often caters to the lowest common denominator and in my opinion, arming a newbie with a Soyo motherboard is like arming a postal worker with a sawed off shotgun. "Let's start with something small and simple like a Celeron in a Biostar Socket 370 board. Mmm-kay?"
 


<< in my opinion, arming a newbie with a Soyo motherboard is like arming a postal worker with a sawed off shotgun >>




OMG !!! I'm laughing so hard I'm almost crying !!! 😀

That is a great line !!
 
What do you care, Dan? you have 5 PC's and none of them have Soyo boards. 😛 😛 😛
 
I too had a similiar problem with another motherboard manufacturer. Theirs had to do with the VIA chipset bug when coupled with Soundblaster cards. We were inundated with no less than 40 calls in a span of two weeks, from customers who'd spoken with the manufacturers tech support, that claimed the defect lie with the soundblaster cards. And that these cards should be returned to the retailer for replacement...Needless to say my employer severed all ties with this manufacturers products, and continues his self imposed sanctions today regardless of three kiss ass sessions with their reps.

~wnied~
 


<< hahahahah soyo... heheh 😛


asus baby!

(or at least MSI) >>

Biostar or Gigabyte with an AMD chipset. 🙂






<< Unfortunately, my work often caters to the lowest common denominator >>

I have never had any catering from you? Do you do large parties?
 
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