Sound comes out of only one of two working external speakers

[Beginner-At]

[FONT=Times New Roman, serif]With other computers, both external speakers work. [/FONT]


[FONT=Times New Roman, serif]When I plug the green L-R 3.5mm jack into the Out socket on the back, or into the headphone socket on the top of [/FONT]


[FONT=Times New Roman, serif]HP desktop Win 8.1 Speakers/Headphone IDT Audio (Beats Audio)[/FONT]


[FONT=Times New Roman, serif]sound comes out of one external speaker only[/FONT]


[FONT=Times New Roman, serif]The options to update drivers is greyed out. The computer is new. A couple of days ago, it worked perfectly. I haven't changed anything. I clicked the usual Troubleshooting options. [/FONT]


[FONT=Times New Roman, serif]In advance, thank you very much for your help[/FONT]






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[DesiPower]

Did you try a different software? For example, You tube video might have problem but VLC will work fine... did you do any such test?

 

[Beginner-At]

Did you try a different software? For example, You tube video might have problem but VLC will work fine... did you do any such test?

Thanks

Yes, I did. No improvement.

 

[DesiPower]

Did you check the control panel, make sure everything in default/normal, set to 2 speaks and not 5 or 7, balance bar is not pulled all the way to one side...

 

[Beginner-At]

Did you check the control panel, make sure everything in default/normal, set to 2 speaks and not 5 or 7, balance bar is not pulled all the way to one side...

yes, I did, everything seems fine. but the problem is still there.

 

[DesiPower]

you can try uninstalling and reinstalling the driver. If you think its a driver issue then you can run Linux live and see how its fairs. If even linux live gives the same problem then definitely hardware issue.

 

[WildW]

Stupid comment, but I feel I should say it. . .Occasionally I have seen exactly this problem when I haven't quite pushed the plug all the way into a very stiff socket. . . it feels like it's plugged in all the way, but another shove and both speakers work.

 

[DesiPower]

Stupid comment, but I feel I should say it. . .Occasionally I have seen exactly this problem when I haven't quite pushed the plug all the way into a very stiff socket. . . it feels like it's plugged in all the way, but another shove and both speakers work.

Didn't think of that, good idea, never happened to me with computer but happened twice with smartphones.

 

[Beginner-At]

[FONT=Times New Roman, serif]Thanks for your suggestions.

tried your kind suggestions and all sorts of other things.

By the way, by volume, I mean the volume set through the normal Windows audio icon, normally on the right hand side of the Windows taskbar.

When the volume is set below 55% all is fine.

When the volume is set above 55% ,or so, there's lots of weird echo.

Would anyone know why?

In advance, thank you very much
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