<posted in software, no responce yet, and I'm impatent just now.>
I bought my son a PS2 for his 16th b-day on the 10th, and just today he dropped and badly scratched a game DVD disk.
I am a PC gamer and know little about the game console universe, but I have damaged PC game CDs before and have always been able to send in the original game CD and get it replaced/exchanged for a nominal fee of $10 or so.
I thought that SONY would have a similar policy for returning/exchanging a PS2 DVD game disk, but NO.
My son called PS2 tech support at 1-800-345-SONY(7669) and was told by a cust serv rep that they would only replace a disk if was damaged by their PS2 console. I called back and spoke to a supervisor and was told the same thing--No user damaged game disk exchange period!
I asked the supervisor to go to her superiors to confirm the no exchange policy and she said she would email me if there is any change in her understanding of SONY policy.
I have come to AnandTech for my research.
Any one else have this situation?
Do the other game console companys have a similar no exchange policy?
Are DVD disks in general more susceptible to scratch damage than CDs due to the smaller track size on the DVD?
I find it hard to believe that SONY doesn't have a damaged game disk exchange policy.
I bought my son a PS2 for his 16th b-day on the 10th, and just today he dropped and badly scratched a game DVD disk.
I am a PC gamer and know little about the game console universe, but I have damaged PC game CDs before and have always been able to send in the original game CD and get it replaced/exchanged for a nominal fee of $10 or so.
I thought that SONY would have a similar policy for returning/exchanging a PS2 DVD game disk, but NO.
My son called PS2 tech support at 1-800-345-SONY(7669) and was told by a cust serv rep that they would only replace a disk if was damaged by their PS2 console. I called back and spoke to a supervisor and was told the same thing--No user damaged game disk exchange period!
I asked the supervisor to go to her superiors to confirm the no exchange policy and she said she would email me if there is any change in her understanding of SONY policy.
I have come to AnandTech for my research.
Any one else have this situation?
Do the other game console companys have a similar no exchange policy?
Are DVD disks in general more susceptible to scratch damage than CDs due to the smaller track size on the DVD?
I find it hard to believe that SONY doesn't have a damaged game disk exchange policy.