Software keeps crashing on laptop

[biostud]

A friend of mine who has a Samsung Series 5 Ultrabook 530U experience that software keeps crashing on her computer. Firefox, Office Media Player classic etc. So a couple of weeks ago we did a re-install of windows 8.1, since we couldn't make it stop crashing. It was running fine until yesterday when the crashing started again. There's no BSOD's or hanging of Windows, just software that keeps crashing.

Anyone got any suggestions of what to do?

 

[Skaendo]

Are you using any manufacturer drivers or just the generic Windows drivers?

I would check the Samsung site for any updated drivers. BIOS firmware updates for sure.

 

[Ketchup]

If you are not getting blue screen, use the event viewer.

When you say crash, what exactly does the program do; freeze, go away, error message?

 

[biostud]

If you are not getting blue screen, use the event viewer.

When you say crash, what exactly does the program do; freeze, go away, error message?

Error messages:

"Firefox had a problem and crashed..."

"Microsoft Word has stopped working..."

"Media Player Classic HC has stoped working..."

etc.

 

[biostud]

Are you using any manufacturer drivers or just the generic Windows drivers?

I would check the Samsung site for any updated drivers. BIOS firmware updates for sure.

Generic drivers, has the latest BIOS.

 

[ninaholic37]

Do you remember anything being added/changed since yesterday?

Maybe a Cold Boot or System Restore to before yesterday would work?

I wonder if you have bad hard drive sectors, which has now just filled up enough that your virtual memory/cache is now hitting it :hmm:

 

[MagnusTheBrewer]

Failing drive or PSU?

 

[Ketchup]

Error messages:

"Firefox had a problem and crashed..."

"Microsoft Word has stopped working..."

"Media Player Classic HC has stoped working..."

etc.

Ok, may be a virus or memory error. Usually a memory error will give you a blue screen at some point. Is there an AV other than the Microsoft one?

 

[Skaendo]

Ok, may be a virus or memory error. Usually a memory error will give you a blue screen at some point. Is there an AV other than the Microsoft one?

Agreed, I think a memory test would be a good idea to try, and possibly a HDD sector test if it is a HDD not a SSD.