I was on a 7 hour call with half of the IT world on tuesday (seriously, like 40 people were on this call; DB2 database admins, server admins, network peeps, Cisco, IBM, sprint networking (not sure WTF they were on the call for) and a bunch of other people whose jobs I didn't understand. Yesterady was much a much shorter 4 hours which basicly consisted of 60 seconds of me (the end user) going 'it's still fvcking broke you asses. You tried your ideas, and they all sucked. do what I say it will work' and 3 hours, 59 minutes of them debating it before doing it, which magicly fixed the problem.