So IBM sent me a defective laptop....... Question.....

[aphex]

Im calling tommorow morning to work out the details of its return.... Question though..... (to anyone who has gone through this before)

Do you think there is any chance they might send another before they recieve the RMA back? I've never dealt with a situation like this before so i dunno how it works. Normally, i wouldnt care if it took a few days for them to recieve it back and then send me one but the problem is that I'm starting law school very soon and need a working laptop as soon as humanly possible.

Do they normally just ship you out a new one and then pickup the return the same day? Or do companies typically wait until they have recieved the old one back?

Worse comes to worse, i can always just buy a second one and get a refund on the first.

UPDATE: Damnit, im fvked. They are backordered by 5-15 business days.

 

[ElFenix]

are you starting in the summer?

 

[aphex]

Originally posted by: ElFenix
are you starting in the summer?

Yep. Classes dont start until the 20th, but i already have work that needs to be done.

 

[kalster]

Originally posted by: aphex
Im calling tommorow morning to work out the details of its return.... Question though..... (to anyone who has gone through this before)

Do you think there is any chance they might send another before they recieve the RMA back? I've never dealt with a situation like this before so i dunno how it works. Normally, i wouldnt care if it took a few days for them to recieve it back and then send me one but the problem is that I'm starting law school very soon and need a working laptop as soon as humanly possible.

Do they normally just ship you out a new one and then pickup the return the same day? Or do companies typically wait until they have recieved the old one back?

Worse comes to worse, i can always just buy a second one and get a refund on the first.

well i bought my t41 from newegg and there was 5-7 days turn around time, i did have my older laptop though so it wasnt that bad

 

[aphex]

Originally posted by: kalster

Originally posted by: aphex
Im calling tommorow morning to work out the details of its return.... Question though..... (to anyone who has gone through this before)

Do you think there is any chance they might send another before they recieve the RMA back? I've never dealt with a situation like this before so i dunno how it works. Normally, i wouldnt care if it took a few days for them to recieve it back and then send me one but the problem is that I'm starting law school very soon and need a working laptop as soon as humanly possible.

Do they normally just ship you out a new one and then pickup the return the same day? Or do companies typically wait until they have recieved the old one back?

Worse comes to worse, i can always just buy a second one and get a refund on the first.

well i bought my t41 from newegg and there was 5-7 days of turn around time, i did have my older laptop though so it wasnt that bad

Mine was purchased directly through IBM.

 

[kalster]

Originally posted by: aphex

Originally posted by: kalster

Originally posted by: aphex
Im calling tommorow morning to work out the details of its return.... Question though..... (to anyone who has gone through this before)

Do you think there is any chance they might send another before they recieve the RMA back? I've never dealt with a situation like this before so i dunno how it works. Normally, i wouldnt care if it took a few days for them to recieve it back and then send me one but the problem is that I'm starting law school very soon and need a working laptop as soon as humanly possible.

Do they normally just ship you out a new one and then pickup the return the same day? Or do companies typically wait until they have recieved the old one back?

Worse comes to worse, i can always just buy a second one and get a refund on the first.

well i bought my t41 from newegg and there was 5-7 days of turn around time, i did have my older laptop though so it wasnt that bad

Mine was purchased directly through IBM.

i believe they do need to receive it first

 

[aphex]

i believe they do need to receive it first

Hrmph........

 

[kalster]

Originally posted by: aphex

i believe they do need to receive it first

Hrmph........

:brokenheart:

 

[DigDug]

What school, aphex?

 

[Shawn]

what's wrong with it?

 

[sciencewhiz]

Here's what happens for warranty service. It may be slightly different for DOA.

You call IBM and they decide it's defective. It will go much faster if you just let them follow thier scripts. They will figure out you need the laptop fixed. Same day (monday), they will send you a box airborne overnight. You will receive it the next day (tuesday). You put the laptop in the box and fill out a little paperwork and call airborne to pick it up same day (tuesday). The laptop is overnighted to IBM where it is received Wednesday). 3/4 of the times I've used them, IBM ships out the laptop same day, and you receive it Thursday, otherwise the ship it Thursday and you get it Friday.

 

[kyparrish]

Originally posted by: iloveme2
what's wrong with it?

 

[dartworth]

You seem to have some bad luck with laptops...

 

[aphex]

Originally posted by: kyparrish

Originally posted by: iloveme2
what's wrong with it?

Link to Thread in SFF

Basically, from the moment i turned it on its been the slowest SOB ive ever used. The first boot took around an hour (which is to be expected on a first boot) but once entering Windows the first time, applications took forever to load.

Every subsequent boot takes nearly 15 minutes before i make it to windows, and once in windows it takes around 20-30 minutes more before most of the applications running in the tray are loaded (not that many mind you). The system is pretty much unusable, clicking on the start menu takes roughly 1-2 minutes to pop up, and My Computer is around 5 minutes for me to even see anything about what drives i have.

Even after running a full system recovery, she's yielding the same results. Even tech support suggested i just send it back and get another.

 

[Shawn]

hmm....... wonder what would cause that. bad ram?

 

[aphex]

Originally posted by: iloveme2
hmm....... wonder what would cause that. bad ram?

Now im not sure how accurate it was, but the built in diagnostic i ran came back with all components passing.

 

[HonkeyDonk]

Originally posted by: aphex

Originally posted by: kyparrish

Originally posted by: iloveme2
what's wrong with it?

Link to Thread in SFF

Basically, from the moment i turned it on its been the slowest SOB ive ever used. The first boot took around an hour (which is to be expected on a first boot) but once entering Windows the first time, applications took forever to load.

Every subsequent boot takes nearly 15 minutes before i make it to windows, and once in windows it takes around 20-30 minutes more before most of the applications running in the tray are loaded (not that many mind you). The system is pretty much unusable, clicking on the start menu takes roughly 1-2 minutes to pop up, and My Computer is around 5 minutes for me to even see anything about what drives i have.

Even after running a full system recovery, she's yielding the same results. Even tech support suggested i just send it back and get another.

wow, that is screwed up.

But I have to disagree about first bootups taking an hour (unless you are exaggerating, upon which i can't really tell). But no boot up should take more than 5 min even if it is the first bootup. 5 minutes MAX..hell 3 min max!

regardless tho, your laptop is messed up, hope you get a replacement fast.

 

[Shawn]

Now that I think about it, that's what happens you you disable the processor's cache in the bios. Have you checked the bios settings?

 

[aphex]

Originally posted by: iloveme2
Now that I think about it, that's what happens you you disable the processor's cache in the bios. Have you checked the bios settings?

I've gone though them, but dont recall seeing the cache settings... Lemme go load her up to check....

 

[aphex]

Looking through the BIOS as we speak, i dont see any mention of cache....

 

[Yossarian]

some companies will charge your credit card for the replacement, then refund it when they get the bad one back. no idea if IBM will do it.

 

[CptObvious]

IBM is quick with their warranty service but it's shoddy from my experience. I had a T series Thinkpad go down and I called them. The turnaround is only 3-4 days as everything is done overnight (shipping, repair). But it took them 3 times to figure out the problem (each time they sent it back to me unrepaired) until finally they replaced the mobo.

They are stingy as hell about doing a laptop replacement. After the 2nd time it wasn't fixed I wanted a replacement but they wouldn't do it. Luckily they fixed the problem the 3rd time, but that's still unacceptable IMO.

 

[aphex]

Originally posted by: CptObvious
IBM is quick with their warranty service but it's shoddy from my experience. I had a T series Thinkpad go down and I called them. The turnaround is only 3-4 days as everything is done overnight (shipping, repair). But it took them 3 times to figure out the problem (each time they sent it back to me unrepaired) until finally they replaced the mobo.

They are stingy as hell about doing a laptop replacement. After the 2nd time it wasn't fixed I wanted a replacement but they wouldn't do it. Luckily they fixed the problem the 3rd time, but that's still unacceptable IMO.

Well this thing hasnt worked since i took it out the box brand new on Friday, so im not accepting a repair.

 

[777php]

I had a stuck pixel on mine and I called to exchange mine. I told the CSR that I had already been using mine for a good week and couldn't go for very long without it. He told me that I could buy a new one and then return mine when I got the replacement. Sure the charge will be there for a week or so, and you do have to be quick about returning your new one.

 

[manly]

They accepted a return just for a stuck pixel?