So I spoke with AOL "Live Billing Support" online...

[thirtythree]

and was told I would only be charged $50 if I were to cancel my account. I told him I was under the impression that I'd have to pay for the remaining months, but he assured me that I wouldn't--just the cancellation fee. So I cancelled my account, and now I'm being charged $179 (the price of 12 full months, even though I paid the first month of the contract already). Do you think there's any hope of getting this changed? I have a printout of the conversation, and I assume they keep them on record for a certain period of time as well, but maybe not.

 

[thirdeye]

What in blue hell made you sign a contract with them to begin with?

 

[thirtythree]

Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?

Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?

 

[dullard]

Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?

 

[Ktulu]

Originally posted by: thirtythree

Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?

Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?

you're being sarcastic, right?

 

[CrackRabbit]

Originally posted by: thirtythree

Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?

Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?

You used AOL to access the internet, and its not 1994. Please hand in your geek card now.

 

[AMDZen]

Originally posted by: Ktulu

Originally posted by: thirtythree

Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?

Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?

you're being sarcastic, right?

One can only hope

 

[thirtythree]

Originally posted by: dullard
Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?

Yes, yes, losing battle. How do I go about doing this?

 

[freebee]

If you have a transcript of the conversation, I suggest you research "estoppel".

 

[thirtythree]

Originally posted by: freebee
If you have a transcript of the conversation, I suggest you research "estoppel".

Mmm, estoppel!

 

[Aimster]

Good luck with AOL

they suck.

 

[mercanucaribe]

Guys, he obviously signed up with AOL for a rebate from Compusa. I remember on Black Friday, every damn thing said "AOL SPECIAL OFFER" and it pissed me off.

 

[j00fek]

Originally posted by: Aimster
Good luck with AOL

they suck.

:thumbsup:

 

[Hacp]

Originally posted by: mercanucaribe
Guys, he obviously signed up with AOL for a rebate from Compusa. I remember on Black Friday, every damn thing said "AOL SPECIAL OFFER" and it pissed me off.

:thumbsup:

 

[jdini76]

Originally posted by: thirtythree

Originally posted by: dullard
Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?

Yes, yes, losing battle. How do I go about doing this?

you didn't answer the first question. even though it is stated as an answer...

 

[Kelemvor]

If you have the print out, I'm sure you can fight it. He was acting as a representative of AOL and therfore AOL is pretty much bound buy what he gave out acting as their agent since they hired him...

 

[BeauJangles]

Originally posted by: FrankyJunior
If you have the print out, I'm sure you can fight it. He was acting as a representative of AOL and therfore AOL is pretty much bound buy what he gave out acting as their agent since they hired him...

I don't think that would really hold up in a legal sense, but if you tell them about how you are so mad and would never use AOL again and never recommend it to your friends, you might have a case.

 

[ondarkness]

if you use AOL................ nm.