• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

So I spoke with AOL "Live Billing Support" online...

T

thirtythree

Diamond Member
and was told I would only be charged $50 if I were to cancel my account. I told him I was under the impression that I'd have to pay for the remaining months, but he assured me that I wouldn't--just the cancellation fee. So I cancelled my account, and now I'm being charged $179 (the price of 12 full months, even though I paid the first month of the contract already). Do you think there's any hope of getting this changed? I have a printout of the conversation, and I assume they keep them on record for a certain period of time as well, but maybe not.
 
Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?
 
Originally posted by: thirtythree
Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?
Click to expand...
Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?
Click to expand...

you're being sarcastic, right?
 
Originally posted by: thirtythree
Originally posted by: thirdeye
What in blue hell made you sign a contract with them to begin with?
Click to expand...
Phishing protection! Spyware blockers! It's all so fabulous, how could you resist?
Click to expand...


You used AOL to access the internet, and its not 1994. Please hand in your geek card now.
 
Originally posted by: dullard
Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?
Click to expand...
Yes, yes, losing battle. How do I go about doing this?
 
Guys, he obviously signed up with AOL for a rebate from Compusa. I remember on Black Friday, every damn thing said "AOL SPECIAL OFFER" and it pissed me off.
 
Originally posted by: mercanucaribe
Guys, he obviously signed up with AOL for a rebate from Compusa. I remember on Black Friday, every damn thing said "AOL SPECIAL OFFER" and it pissed me off.
Click to expand...

:thumbsup:
 
Originally posted by: thirtythree
Originally posted by: dullard
Easy answer: What does the contract state that you signed?

Difficult answer: Are you willing to put in the time, effort, and money to fight a possibly losing battle if that contract stated a different amount than the live billing support person?
Click to expand...
Yes, yes, losing battle. How do I go about doing this?
Click to expand...

you didn't answer the first question. even though it is stated as an answer...
 
If you have the print out, I'm sure you can fight it. He was acting as a representative of AOL and therfore AOL is pretty much bound buy what he gave out acting as their agent since they hired him...
 
Originally posted by: FrankyJunior
If you have the print out, I'm sure you can fight it. He was acting as a representative of AOL and therfore AOL is pretty much bound buy what he gave out acting as their agent since they hired him...
Click to expand...

I don't think that would really hold up in a legal sense, but if you tell them about how you are so mad and would never use AOL again and never recommend it to your friends, you might have a case.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top