A whole series of things have gone wrong with my latest order from dell, but I will outline only the most relevant/pressing ones.
I placed an order for a Dimension 3000 system with a $1 17'' LCD TV coupon from the dellf game.
I called a couple days later and asked to upgrade the hard drive and the cd drive, and the CSR said this would be no problem but that she would have to place a new order. I specifically asked if the discounts used on my original order would transfer (the only actual coupon used was for the TV), to which she responded "yes."
She told me that I would receive an order confirmation email within five minutes. I never received said confirmation email, so I sent an email to CSR asking for one. A little more than 24 hours later I received an email saying they had received my inquiry and they would get back to me with 24 hours. Meanwhile my system was listed as shipped and I was given a tracking number
Fast forward to tonight: I pick up the packages from dell and there is no TV. There is also no TV listed on the packing slip.
My whole purpose for ordering the system was to get the "$700" TV for $1.
At this point I'm trying to decide if I should call customer support and outline the problem, or email them. I am dreading being on the phone with them again, as I spent three hours being routed and rerouted just to change my order the other day (I talked to five different people.)
Any input on this?
I placed an order for a Dimension 3000 system with a $1 17'' LCD TV coupon from the dellf game.
I called a couple days later and asked to upgrade the hard drive and the cd drive, and the CSR said this would be no problem but that she would have to place a new order. I specifically asked if the discounts used on my original order would transfer (the only actual coupon used was for the TV), to which she responded "yes."
She told me that I would receive an order confirmation email within five minutes. I never received said confirmation email, so I sent an email to CSR asking for one. A little more than 24 hours later I received an email saying they had received my inquiry and they would get back to me with 24 hours. Meanwhile my system was listed as shipped and I was given a tracking number
Fast forward to tonight: I pick up the packages from dell and there is no TV. There is also no TV listed on the packing slip.
My whole purpose for ordering the system was to get the "$700" TV for $1.
At this point I'm trying to decide if I should call customer support and outline the problem, or email them. I am dreading being on the phone with them again, as I spent three hours being routed and rerouted just to change my order the other day (I talked to five different people.)
Any input on this?
