Circuit City mass fired sales employees about 2 years ago who where all making above a certain amount.
The lowered their starting pay and max pay for sales positions.
They hired kids who don't care about their job to replace those people.
They changed their sales floor format so that everybody has to sell in every department. So now their are no product specialists, just product generalists. No pay increase to compensate for the increase in duties.
Added a position called the "product flow team" who is responsible for scanning, printing, and putting out tags, unloading trucks, doing cycle counts, planograms, getting pick-tickets for online in-store pickup orders, putting merchandise on shelves.. Corp doesn't allocate enough hours for more than 1-2 of these people on the clock at a time.. so they can't affectively do their job. Leaving the allready underpaid, overwhelmed and low morale'd sales people to put out merchandise, scan, print and put out tags, All while helping customers, making sales goals, dealing with douchbag a-holes, keeping isles straight.. I'm sure some of you know how it feels to have to do your job and somebody elses job at the same time? On top of that add on the stupidities of the general customer and deal with it affectively. (check out the old 'stories from the retail world' thread)
(by the way: BB has their guys put out tags at night when the store is closed.. while sales people in CC have to do the job of their product flow team during the day while they have a million other things to do at the same time)
They just announced that they are lowering the starting pay for sales positions yet again but this time down to minimum wage. I'm sure that will turn out nice. Now once the veterans get weeded out they are going to be left with a bunch of kids worse than what they have now who really don't care about their jobs because they can get a minimum wage job anywhere.
They will probably do like they did once before and lower the max pay again after this years holiday season. I'll probably lose my job just like the 13,000 others 2 years ago. I had just been hired a few months before then. I have to deal with the idiot new employees that they have hired since.. and can agree that they are pretty stupid. But you can't blame them now that they are expected to learn everything. The average customer can't educate himself on the SINGLE product that they come in to buy but expect the minimum wage sales kid to know everything. Alot of people laugh about the warranties but I laugh when a customer comes back in 13 months later to find that the motor has burned out in his $130 lense for his slr camera that hey could have bought a 4 year full accidental cover plan for for $120 that would have covered his $1,200 camera as well. It's even better when they come back in with their laptop to get a new battery that quit charging for $150 when they could have spent the $190 for 4 year accidental coverage and 2 (TWO) battery replacements. (hmm,, that adds up to $300 worth of batteries for $190... kind of makes sense) Thing is still covered from everything as well... Dumbasses.
The "The City" stores have a completely different store model. Havn't read much into them but they look like a good idea.