Small Ebay query (with *POLL*)

[vegetation]

Originally posted by: FrankyJunior

Originally posted by: BigJ
Here's my final opinion:

You should ship with insurance anyway.

If a buyer purchases insurance with the deal, and it gets lost, the buyer gets an immediate refund and you dispute the claim with whatever carrier.
If a buyer DOES NOT purchase insurance when it is offered and it gets lost, the buyer gets a refund only after the claim with whatever carrier is settled.

If they were too cheap to purchase insurance, why should you tie up your money and item while it's getting settled?

Actually I think your statement is backwards....

I've always been told it's the buyer's responsibility to fight with the insurance because the package was heading to them. Once you ship it, you give the buyer the tracking Info and you're done. If it doens't get there, he takes that info to the shipping co to get the insurance info paid back.

Buyer pays and gets insurance, Shipper Ships withInsurance, Shipper gives tracking info to buyer, buyer's responsibility for anything else that happens.

Nope. Buyer only 'fights' with the insurance company if he gets a package that's damaged. Damaged is the key word because it establishes the package got there; seller has completed his committment the moment the carrier punches in the delivery made status. In the OP's case, since the buyer got absolutely nothing delivered, then for all intents and purposes, the seller never shipped anything at all. Merchant banks will rule in favor of the buyer and so will a court of law. Nobody is going to give a damn you provide a tracking number that doesn't state it was delivered. The fact the shipper didn't buy insurance is completely irrelevant to the situation.

 

[The Green Bean]

Originally posted by: Abhi
Well, the summary says it all.

I am kind of new to ebay... so please advice. I dont want to be a bad trader

Here is what happened...

20 days ago :
I sold a mobile phone online (fixed price).
Buyer paid by CC.
I offered shipping insurance at extra cost but the seller refused.
I shipped the package.

Now:
The package is lost. The courier company cannot track it.
I already have his money in my bank, and have already paid ebay the selling fees.
I still have the shipping reciept proving I shipped the phone.
Buyer is pissed off...


What should I do? Who should eat the loss here?
Btw, buyer rating is +5 (100%) and my rating is +13 (100%).

Maybe its a coincidence but the same thing has happened to me.