Originally posted by: sciencewhiz
Originally posted by: hojl
I will prob look at some of the refurb X series by IBM. BTW How are the refurbs from IBM?
I had a refurbed IBM a21m and it was very nice. It had a few things go wrong with it, but not mroe then any other laptop. And, IBM's warranty support was top-notch. I did get one with a 1 year warranty. It seems that most of IBM's refurbed warrantys are shorter now.
FWIW I just got a T40p, factory refurbished, at a
steep discount ($2100 CAD off the retail price, to be exact) and it came with a 1-year warranty (same as the new TP express models).
Having said that, a blown logic board last week (after only two weeks of use) has kinda put a damper on the fun. It has proven to me, though, that like sciencewhiz says, IBM has excellent customer service. I called them, argued a little over whether I had a warranty (at the beginning they told me I didn't, but that was soon cleared up, and they were
very apologetic -- the CS rep I was dealing with even sent me a personal email to find out how things are progressing), and now they are going to send me a box so that I can drop the my TP in and send it back.
Apparantly, they have quite a fast turnaround, I might get it back by Friday. I think a 5-day turnaround (from the resolution of the warranty issue) is more than acceptable, especially when you factor in shipping takes up at least 2 of those days.
Other than this newly-broken component, the laptop is pretty much perfect. I did catch 1 stuck pixel which was a dissapoinment (but, then again, one pixel or $2100?). Otherwise the machine was cosmetically flawless - no scratches, nicks or dings.
Upon re-reading this post, I guess I could be more jaded, what with the logic board failure so soon into the life of the product and the stuck pixel, but it's actually not troubling me all that much. I guess that's because after only a week of use I realized just how good a product it was. For the price, I'm willing to put up with the shortcomings.
[EDIT: I suppose I should mention that this has taught me not to buy a laptop out-of-warranty. I'm thinking about dumping this one next year and getting another one, depending on how things go (since refurbs can't have extended warranties).]
HTH!
[EDIT for clarity.]
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