So me and a friend were going to eat at a restaurant but they only take cash. Since there was a 7-eleven right across from the restaurant, we figure we can go there, make a small purchase, and get cash back from debit. My friend proceeded to buy a roll of TUMS for $0.99. He told the cashier (curly hair huff Mexican dude who couldn't speak English well) that he wants $5 cash back. So the cashier told my friend to slide his card across the touchpad machine thingie. But then my friend noticed a charge on there that said "Lotto Sale $5." We looked at it and was like what is this?
We asked the cashier but he was like "what you want?" My friend said we want $5 cash back but there's a charge on there for $5 that shouldn't be there. The cashier continue to look lost and said "press the button, press the button." We were like "...but there's a charge that is showing up that we do not authorize." So that cashier reached over and said "you press this, this, and this." Basically he pressed all the buttons for my friend and even confirmed/authorize the transaction. We stood there looking baffled. We told him we did not authorize the transaction because there's a charge on there we did not know of. The guy proceeded to hand us a $5 lotto ticket and told us to come back tomorrow morning when his manager is there. He did not apologize or admit he made a mistake. He proceeded to ignore us while we were trying to explain to him that this is ludicrous. He rang up the next customer with us standing there trying to talk to him. It wasn't like we could just come back tomorrow morning either. We both work and live across town from there.
We got hella mad and walked out. My friend was so pissed he told the guy "we're trying to be nice here but you're acting like you want an ass kicking." The dude was like "whatever." We stood outside discussing the ordeal and figuring out what the hell just happened. My friend got so mad that he wanted to go back in and kick the guys ass. Him making a mistake is one thing, but not admitting to it and then totally disrespecting us is another thing. But we knew better. The cashier pretty much got scared and ran into the storeroom because we did not see him for the next half hour. He later proceeded to run out of the store to his car and took off.
On a customer/personal level, what that cashier did was wrong. He was being a total jackass. What he did was also illegal isn't it? The purpose of having that touchpad machine is for the customer to verify and authorize the charge. For him to just lean over and press all the buttons without our consent has to be illegal.
Is there any hope of getting this dude in trouble or fired?
We asked the cashier but he was like "what you want?" My friend said we want $5 cash back but there's a charge on there for $5 that shouldn't be there. The cashier continue to look lost and said "press the button, press the button." We were like "...but there's a charge that is showing up that we do not authorize." So that cashier reached over and said "you press this, this, and this." Basically he pressed all the buttons for my friend and even confirmed/authorize the transaction. We stood there looking baffled. We told him we did not authorize the transaction because there's a charge on there we did not know of. The guy proceeded to hand us a $5 lotto ticket and told us to come back tomorrow morning when his manager is there. He did not apologize or admit he made a mistake. He proceeded to ignore us while we were trying to explain to him that this is ludicrous. He rang up the next customer with us standing there trying to talk to him. It wasn't like we could just come back tomorrow morning either. We both work and live across town from there.
We got hella mad and walked out. My friend was so pissed he told the guy "we're trying to be nice here but you're acting like you want an ass kicking." The dude was like "whatever." We stood outside discussing the ordeal and figuring out what the hell just happened. My friend got so mad that he wanted to go back in and kick the guys ass. Him making a mistake is one thing, but not admitting to it and then totally disrespecting us is another thing. But we knew better. The cashier pretty much got scared and ran into the storeroom because we did not see him for the next half hour. He later proceeded to run out of the store to his car and took off.
On a customer/personal level, what that cashier did was wrong. He was being a total jackass. What he did was also illegal isn't it? The purpose of having that touchpad machine is for the customer to verify and authorize the charge. For him to just lean over and press all the buttons without our consent has to be illegal.
Is there any hope of getting this dude in trouble or fired?
