SiriusXM may just have the WORST billing i've ever seen - I'm done

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aphex

aphex

Moderator<br>All Things Apple
Moderator
Jul 19, 2001
38,572
2
91
For years now, their system has been wonky with our billing, sometimes double billing, billing us months early, not sending invoices/notifications, etc. Ive been a customer for ~ 8 years and its always been pretty crappy. They have always fixed the issue after the fact, but having to constantly check to see if they are billing me correctly is a total pain in the ass.

Anyway - Starting about a month ago, i started getting emails and letters in the mail that I needed to update my account information with a new credit card, it said I had a past due balance of $1.26; however, it didn't say what this mysterious random tiny charge was for. When I try and log into the website, it acts as if my account doesn't exist. When I call on the phone, the automated system can see I have the $1.26 balance, but says there is an error when it tries to let me update my CC and sends me to Customer Care. When I speak to a rep, they say they can't pull up my account and need to open a troubleshooting ticket, each time saying I will receive a call back in 5 business days. I call each week after I don't receive a call and I'm told they need to open a new ticket each time, extending another 5 days (I've called 4 times now over the period of a month)

I get e-mails from them about the past due charge every other day, and the letters in the mail 2-3 times this month so far. They better not send me to collections for a freaking $1.26 charge that they won't let me pay.

SiriusXM, you can kiss my ass, i'm done. Stern is on vacation 80% of the year now and there's nothing you offer that I can't get streaming to my iPhone via Spotify/Pandora/Instacast/etc. Not to mention they just annouced a price hike. :thumbsdown: Good riddance.
 
Gillbot

Gillbot

Lifer
Jan 11, 2001
28,830
17
81
aphex said:
Stern is on vacation 80% of the year now and there's nothing you offer that I can't get streaming to my iPhone via Spotify/Pandora/Instacast/etc. Not to mention they just annouced a price hike. :thumbsdown: Good riddance.
Click to expand...

This is why i've never renewed my subs on my lease vehicles. I usually get a new "trial" for a year when I get a new lease car, then they pester me to renew but I always decline. Stern is the only decent channel but lately he's on vacation so much I end up listening to regular radio anyway.
 
guyver01

guyver01

Lifer
Sep 25, 2000
22,135
5
61
i've never had a problem with my billing... but then again i don't pay more than $20/6months.
 
JulesMaximus

JulesMaximus

No Lifer
Jul 3, 2003
74,590
986
126
I have to have Howard Stern. As long as they have him, they have me. If he goes, I go.
 
aphex

aphex

Moderator<br>All Things Apple
Moderator
Jul 19, 2001
38,572
2
91
I would just like to point out that its now 5 months later and SiriusXM STILL CANNOT SEE MY ACCOUNT.
 
vshah

vshah

Lifer
Sep 20, 2003
19,003
24
81
good thing is if they can't see it, they probably can't send it to collections :D
 
Joseph F

Joseph F

Diamond Member
Jul 12, 2010
3,522
2
0
Why the hell would you pay for such shit-quality radio in the first place?

/audiophile snob douche
 
shortylickens

shortylickens

No Lifer
Jul 15, 2003
80,287
17,082
136
I tried XM back when it first came out. Was neat but not worth the money.
MP3 players were small back then, but multi disc in dash CD players were common. Then car systems that could play MP3 discs became popular.
Now its all about SD cards. And frankly with a 64 gig capacity you could have pretty much ALL music from a single genre in your car. Buying music from Amazon might seem more expensive at first, but keep in mind you only pay once and can listen to that song forever, no additional expense. With paid radio you are pissing away money whether you use it all day, or just a couple minutes. Eventually its more expensive.
 
Gillbot

Gillbot

Lifer
Jan 11, 2001
28,830
17
81
Not to mention with Sirius/XM there are still damn commercials!! I thought if I paid for it, there wouldn't be any... That was their big push in the beginning, commercial free "radio" but even that is a bust.

I just can't see spending that much for a handful of stations I might actually enjoy. They play the same music as regular free radio and I skip through channels just as much to find something decent to listen to anyway. Why pay when I can do the same skipping around on free radio?
 
cronos

cronos

Diamond Member
Nov 7, 2001
9,380
26
101
SiriusXM came with my car. Got the free 3 months or whatever and then extended the subscription a few times with the $20/5 months deal. When they stopped offering that, I cancelled my subscription. A few months later they offered me the $25/5 months deal so I took it. I'm on this deal right now and will switch to the $25/6 months deal they currently have (if they let me, if not I'll just cancel again).

In the end it's nice to have, but I definitely won't pay the crazy retail price or even the 50% off they seem to offer everyone as a 'great deal'. $5/month is my limit. If they won't give me that promo rate, then I'll just cancel.

They used to have a problem finding my account too. I figured out that the combination of 'account ID' and 'radio ID' is the best way for them to get to my account (name/e-mail address/etc will just confuse their system for some reason).
 
HardcoreRobot

HardcoreRobot

Lifer
Nov 7, 2000
16,403
3
81
yes their billing and customer service is horrendous. one time i signed up for a promo, they ended up charging me for a full year at full price instead. when i called back to have it fixed, all they could say was that i hadnt signed up for a promo and in fact signed up for a full year... kept calling and finally got someone to switch. wasted hours of my life for that BS. as if thats not bad enough, they would not refund the extra money either, instead they kept it as an account credit. so yeah, they suck ass.
 
amdhunter

amdhunter

Lifer
May 19, 2003
23,332
249
106
LOL, those jackasses called me a few weeks ago telling me they had re-activated my account for 3 free months with autorenewal.

I called them up and told them I didn't own my car anymore and I can't believe they had the nerve to do that. They said I agreed by clicking a link in an email that autoactivated my account.

FUCK THEM. They keep sending me these fucking emails even after I unsubscribed too.
 
HardcoreRobot

HardcoreRobot

Lifer
Nov 7, 2000
16,403
3
81
amdhunter said:
LOL, those jackasses called me a few weeks ago telling me they had re-activated my account for 3 free months with autorenewal.

I called them up and told them I didn't own my car anymore and I can't believe they had the nerve to do that. They said I agreed by clicking a link in an email that autoactivated my account.

FUCK THEM. They keep sending me these fucking emails even after I unsubscribed too.
Click to expand...
yep, everything is set up to autorenew at full obscene price. they bait people with attractive promos then screw them when the renew hits. cancelling the autorenew takes an annoying phone call.
 
G

Genx87

Lifer
Apr 8, 2002
41,091
513
126
Glad I never got into this crap. I dont travel long enough distances to justify spending money on radio.
 
Capt Caveman

Capt Caveman

Lifer
Jan 30, 2005
34,543
651
126
Got a free six-month subscription with my new vehicle. We use it for long trips out of state but it's not worth paying for when my trial subscription ends.
 
E

Exterous

Super Moderator
Jun 20, 2006
20,603
3,824
126
I honestly enjoy them for some of their music stations. A lot of the ones around here play the same crap at the same time so, litereally, the only variety you get is what point in the song the radio station is currently in

That said I would not pay their normal fee

HardcoreRobot said:
yes their billing and customer service is horrendous. one time i signed up for a promo, they ended up charging me for a full year at full price instead. when i called back to have it fixed, all they could say was that i hadnt signed up for a promo and in fact signed up for a full year... kept calling and finally got someone to switch. wasted hours of my life for that BS. as if thats not bad enough, they would not refund the extra money either, instead they kept it as an account credit. so yeah, they suck ass.
Click to expand...

It has to be bad. Thats the only reason I can think my 3 month free promo has lasted 4 years
 
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