wow. clueless leaders, smart lower level employees... great letter.
Folks, this is Corporate America we're talking about.
My Company has pretty much the same "Values" BS as this supposed letter refers too, but in reality, it's all BS.
Hire people that really don't care and crap on anyone that actually cares for the Customer and wants them to have the best experience possible (because that's going to be our life Blood).
I'm speaking from years of experience in the Corporate environment, and my experience has taught me to go around these people to get things done, otherwise and in spite of it, you'll take the blame.
In short, even if this letter is authentic, not one damn thing is going to happen because of it . . . it's totally irrelevant to their way of thinking.
It's money or failure as far as the Executives are concerned, and even though this launch has been a total Cluster, they're (Executives) going to say that this game was such a huge success that they couldn't even keep up with the demand for it.
If you think this is a delusional view/statement, you haven't been around long enough . . .
Sorry to break the bad news to you, but this is how the world
now works . . . .
.