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Silenx Fans Are a Joke!

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Yeah their false advertising is what kills me...here is another email I just got.

"Hi Garret,

Cody has been out sick for a while so I will be taking care of this
problem. I am sorry that you feel this way about our products, but the
specs listed on the packaging is what the product performs at. Have you
tried contacting Distin Computers for a refund? Please try contacting
Claude at Distin computers since the purchase was made through a
reseller and not directly through us. Please keep me updated as well, if
Claude can not offer a discount we will try to work something out. Have
a great day."


More lies and crappy service FTW!
 
Try doing the RMA like they say. If you don't like the second batch, then you have something to complain about. Try to understand the view of any manufacturer. If they give direct refunds to anyone who asked, then that would kill even reputable companies. I'm not saying that they are great, but have a little more patience please. And no, I'm not a silentx fanboy- I exclusively use panaflos - mine says it does 92 cfm, and I believe it. By the way, try to get some conclusive way of proving them wrong- saying "well, they are louder than other fans" isn't any good. Borrow a decibel meter from a friend if you can, but I don't think many people have reliable ways to test airflow.
 
Or maybe try this:

Next time you call or e-mail them, request a copy of their testing procedure & results. Tell 'em you want to know who did the testing, what instrument(s) were used to measure the fans' airflow, and how the fans' noise was measured -- specifically, at what distance the noise was measured with the microphone. Was it at 1 meter? Or 2 meters? Or ??? Ask them to fax or e-mail you copies of the test procedures they used as the basis for the specs they list on their packaging and Web site.

Care to guess how likely it is they'll agree to that? :roll: "Um, gee, um, hmmm, um, I dunno, um, that's done by some other company, and our guy here who'd know about that stuff is on vacation, and, um, I don't know if we give that information out to the public anyway, so, um ...."

We all know that a claim of 64CFM at 14dBA is pretty laughable. It's possible to make a fan that'll move that much air, but the microphone would have to be a long ways away to only measure 14dBA. Reputable companies measure their fans' noise at 1 meter. Tell SilenX that setting the microphone 25 yards away from the fan doesn't count as an accurate noise reading in your book. 😉

I don't have personal experience with SilenX fans, so I'm gonna stop short of calling them outright liars, but yours is not the first complaint like this that I've read. Like Operandi said, they may in fact be decent fans, but it looks like they're misrepresenting the specs. Thermaltake does the same thing in my opinion (only worse).

Generally speaking, there are plenty of honest, ethical companies out there, so why even do business with companies that are dishonest or don't offer transparency re their testing procedures?
 
I like my undervolted Panaflo myself (120x38 "high") its incredibly quiet at low, and pumps more air than the original fans that came with my Super Lanboy, and if i set the thing to full voltage, it may sound like vacuum, but 108CFM keeps my case perfect.
 
Originally posted by: Zepper
Many of these fanboy sites are happy just to have a company send them stuff to review so they are biased going in - then you quickly find their technical competence to be questionable at best. Find the few sites that do reliable, technically adequate reviews. IOW, most of the reviews aren't worth the electrons they are printed on...
Click to expand...
Sad, but VERY true. There's a few gems amond a sea of sh!t
 
"You can go ahead and send the fan back to us and please have a copy of
sorts of this email and we will issue you the refund via paypal or
check. Happy Holidays!"

There it is.....SUCCESS
 
I am complaining about the false claims of 14dBA with 64CFM on the IXP-74-14 and 14dBA with 38CFM on the IXP-64-14
Click to expand...

Did you actually believe those claims?

This is false advertising and it is wrong. Not one Silenx fan would sell if the true specs were listed. They are low quality and overpriced.
Click to expand...

LMAO. I can't believe they made it so easy for you to return the fans after that statement. Any company worth it's salt would have slammed the door on you for that, but I guess that in itself speaks loudly about what kind of company they are. Congrats.
 
I have never found a reputable website that said the SilentX fans were anygood!

All I have ever heard was that they were caca...

Personally I use the CoolerMaster fans!!
 
off-topic: after trying cooler master, thermaltake, and panaflo I found that delta fans are giving the best performance/value ratio. I am using a 130cfm (48dba) on top of my si-120 and it pushes TONS of air (also cools rams/pwmic area on my ultra-d). Downside: it causes vibrations on the floor - lol.
 
the older 92mm SilenX fans were REALLY REALLY REALLY good, the quietest things I've ever heard, well, I can't hear them! Quieter than Panaflo, or nexus undervolted. Technically, they claim those specs, but then, I can say a jet engine from an airplane is rated at 16dba from 5 miles away in a house with closed windows, doors, etc. So really, like people said, the specs are BS, but they ain't bad fans. If the price was comparable to yate loon, they'd be pretty good choices.
 
hello there My name is Claude and I am the guy that silenx told you to respond too. as for the ratings on the fans I really have no instruments to verify them. but I do know that the newer ixtrema pro fans are louder than the older ones. but also as you guys must know there is no standard way of measuring noise levels of these fans yet and hence the confusion I bet in the way that silenx measures it that they are 14db and 11 db and 9 db. but of course it is possible that they just make it up lol.

As for the fans being overpriced my prices used to be lower. but then some other silenx seller claimed that I was selling too low and silenx forced me to raise them. and as for nexus fans they are high quality and I have been meaning to start selling them but didn't know if I could move them quickly enough.

but hey thanks for saying that my company did a great job! and I think I am going to add nexus fans pretty soon maybe some of the new black and white ones or something who knows.
 
Claude,

If you read these forums, especially the Cases and Cooling threads, you'll see that there are a lot of fan recommendations going on here.

I'd go through them and check for yourself what the demand on these fans are, and who is selling them. If you post often enough on this forum and prove that you have good business practices, you could get some excellent referrals from here.

My suggestions:
Nexus fans - Even though they're widely available, they're hugely popular.
Akasa Amber fans - Very limited availability in the US, cheaper than Nexus, and extremely efficient.
Zalman and/or Arctic Cooling VGA heatsinks - specifically Zalman vf700 and Arctic Cooling Accelero X1 - http://www.virtual-hideout.net/reviews/ac_accelero_x1/index4.shtml

My 2c.

-z
 
Wow, I just finished participating in a thread at overclockers where the OP just wanted to tell us all that SilenX fans are the ONLY fans for an intelligent person. :Q
 
Originally posted by: HardWarrior
Wow, I just finished participating in a thread at overclockers where the OP just wanted to tell us all that SilenX fans are the ONLY fans for an intelligent person. :Q
Click to expand...

Link for the lazy/busy Plz.

Note: There are way too many VG fans with a known track record to even consider
SilenX at this point in the game. 😉


...Galvanized

 
Originally posted by: GalvanizedYankee
Originally posted by: HardWarrior
Wow, I just finished participating in a thread at overclockers where the OP just wanted to tell us all that SilenX fans are the ONLY fans for an intelligent person. :Q
Click to expand...

Link for the lazy/busy Plz.

Note: There are way too many VG fans with a known track record to even consider
SilenX at this point in the game. 😉


...Galvanized
Click to expand...

Here you go, Yankee.

 
Originally posted by: cwd14
hello there My name is Claude and I am the guy that silenx told you to respond too. as for the ratings on the fans I really have no instruments to verify them. but I do know that the newer ixtrema pro fans are louder than the older ones. but also as you guys must know there is no standard way of measuring noise levels of these fans yet and hence the confusion I bet in the way that silenx measures it that they are 14db and 11 db and 9 db. but of course it is possible that they just make it up lol.

As for the fans being overpriced my prices used to be lower. but then some other silenx seller claimed that I was selling too low and silenx forced me to raise them. and as for nexus fans they are high quality and I have been meaning to start selling them but didn't know if I could move them quickly enough.

but hey thanks for saying that my company did a great job! and I think I am going to add nexus fans pretty soon maybe some of the new black and white ones or something who knows.
Click to expand...

Im not going to bother resonding to anything aside from this:

14db and 11 db and 9 db
Click to expand...

Ok that is utterly ridiculous for anyone to give a fan that rating. Your monitors or rather the capacitors inside probably make more noise than that. When they are that low you can make a pretty safe bet that the specs are a lie, or way overexaggerated.

-Kevin
 
Originally posted by: Gamingphreek

Im not going to bother resonding to anything aside from this:

14db and 11 db and 9 db
Click to expand...

Ok that is utterly ridiculous for anyone to give a fan that rating. Your monitors or rather the capacitors inside probably make more noise than that. When they are that low you can make a pretty safe bet that the specs are a lie, or way overexaggerated.

-Kevin
Click to expand...

well as I said it is probably at those ratings in the way that silenx rates them as in maybe at a distance which they claim to be 1 meter away. but as I said I do not know.

 
From 10 meters, I could agree with a 9 dB rating... But of course, since the fan pushes 58 CFM, you can naturally feel the breeze at that distance, so there's no need to explain on the packaging / marketing lierature... Or maybe they meant it sounded like 9 dB to someone with a 30 dB hearing loss? Who knows/cares. The fact is, 9 dB is how much noise I make when I breathe out softly and quietly...think about how much air that could possibly be moving...

In short, buy SilenX only if you believe that the recent Pentiums (pre-Conroe's) outperform the Athlon 64s in games.
 
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