Shortcuts disappearing on desktop

[BTRY B 529th FA BN]

So far on two fresh installs I've had 7 or 8 short cuts disappear from my desktop. This is the second time. Things like Device Manager, Programs and Features, etc. What could be doing this???



Windows 7 64

 

[inachu]

desktop cleanup.

Corrupt profile

Infection
could be a few other things.

 

[BTRY B 529th FA BN]

desktop cleanup.

Corrupt profile

Infection
could be a few other things.

i think it's the desktop cleanup, is that under user accounts our maintenance?

 

[BTRY B 529th FA BN]

oddly, i have 2 win 7 pro machines and the other does not have this issue

 

[Ketchup]

Windows 7 does not have desktop cleanup. Does the computer have more than one user account? I could see removing a Public/Default/All User shortcut from another account, and seeing it come off all user accounts.

 

[Yayo3p]

Go to control panel and under System and Security click on "Find and Fix problems" and then on the left side click on "Change settings" and from there you could turn off your computer maintenance.

That should solve the issue your having. Im guessing those shortcuts are from shared drives on the network?

 

[lazybedone]

it is just a corrupt file. follow the steps by @Yayo3p to fix the problem.

 

[corkyg]

Sometimes you just need to rebuild your icon cache.

http://www.thewindowsclub.com/rebuild-the-icon-cache-windows

 

[BTRY B 529th FA BN]

it may be corrupt files from the system drivers being in MSI mode, and the system overclocked and unstable

 

[denis280]

sfc /scannow a few time should fix it

 

[BTRY B 529th FA BN]

sfc /scannow a few time should fix it

i'm sorry i'm unfamiliar with that acronym

 

[Ketchup]

i'm sorry i'm unfamiliar with that acronym

Open an elevated command prompt (right-click, select Run as Administrator).

type sfc /scannow

 

[BTRY B 529th FA BN]

Open an elevated command prompt (right-click, select Run as Administrator).

type sfc /scannow

ok, great thanks

 

[BTRY B 529th FA BN]

Ok, so I did a scan on the machine I am on now and it said it found corrupt files and it was unable to fix some of them, :hmm:


edit: so I've ran this several times on my main rig and it still cant fix some of the files... any other suggestions?

 

[mikeymikec]

@ OP

Do all the icons disappear from your desktop or just a few? If it was just a few, then were those icons in the current user's desktop folder or in the all users desktop (C:\Users\Public\Desktop)?

 

[Ketchup]

Hmm, could point to a possible drive problem.

Seagate makes a program called Seatools. Even though it is a Seagate product, I have found very few drives it doesn't work on. They make a version that can but to a CD (Seatools for DOS) and a version for Windows. I prefer the DOS version (old habit) but both have hard drive tests you can run to test the actual drive (not just the file system).

See if anything comes up.

 

[BTRY B 529th FA BN]

@ OP

Do all the icons disappear from your desktop or just a few? If it was just a few, then were those icons in the current user's desktop folder or in the all users desktop (C:\Users\Public\Desktop)?

Just the ones I made like Power Options, Device Manager, Network Options. The system is down right now due to the motherboard in for repair at EVGA Won't have it back for a week and a half I'm guessing.

 

[Steltek]

The first thing I think you need to do is to find out what corrupt files exist that SFC couldn't repair. The following website gives an easy method to use to find out which files are bad:

http://www.dummies.com/how-to/content/how-to-find-what-files-sfc-could-not-repair.html

If your CBS log file is huge, you might want to rename the CBS.log file to CBS.bak, then run SFC /scannow again from an elevated command prompt to recreate the log without all the extra junk to make it easier to search.

Post back the names of the corrupt files. There was a bad Windows update last month that cause file corruption problems for some folks. Until I finally figured it out and managed to fix it, I was getting random file system corruption, slow operation, and boot failures on my system (got to the point where I even did a repair install, which lasted until the next Windows update when Micro$oft reinstalled the bad update).

 

[BTRY B 529th FA BN]

The first thing I think you need to do is to find out what corrupt files exist that SFC couldn't repair. The following website gives an easy method to use to find out which files are bad:

http://www.dummies.com/how-to/content/how-to-find-what-files-sfc-could-not-repair.html

If your CBS log file is huge, you might want to rename the CBS.log file to CBS.bak, then run SFC /scannow again from an elevated command prompt to recreate the log without all the extra junk to make it easier to search.

Post back the names of the corrupt files. There was a bad Windows update last month that cause file corruption problems for some folks. Until I finally figured it out and managed to fix it, I was getting random file system corruption, slow operation, and boot failures on my system (got to the point where I even did a repair install, which lasted until the next Windows update when Micro$oft reinstalled the bad update).

How do I open up the CBS.log file? Says I don't have access or permission er something

 

[Steltek]

How do I open up the CBS.log file? Says I don't have access or permission er something

Sorry, forgot to mention that you can't open it in its default location. Right click on the file, copy it, and paste it on your desktop. You should be able to open it there.

EDIT:
Given your described problem, you might want to copy it somewhere else besides the desktop....

 

[BTRY B 529th FA BN]

Sorry, forgot to mention that you can't open it in its default location. Right click on the file, copy it, and paste it on your desktop. You should be able to open it there.

EDIT:
Given your described problem, you might want to copy it somewhere else besides the desktop....

like maybe a folder on desktop?

thanks btw

 

[BTRY B 529th FA BN]

corrupt file = utc.app.json

this is with the machine i am on now, not the one where the short cuts went missing, the motherboard is in the shop being repaired by EVGA

 

[denis280]

take a look at this.http://www.sevenforums.com/windows-...7-update-kb3022345-causing-corrupt-files.html

 

[Steltek]

corrupt file = utc.app.json

this is with the machine i am on now, not the one where the short cuts went missing, the motherboard is in the shop being repaired by EVGA

Yep, this is the same problem I had. Specifically, Windows Update KB3022345. It is apparently part of the Windows 10 Upgrade Readiness software. They released four different versions of it in May, and every freakin one of them caused no end of problems for me. I eventually uninstalled it and then blocked the f'ing thing from ever installing again before doing a fix (you don't want it anyway, as it is essentially a Microsoft-approved keylogger in disguise).

BTW, this website has an automated SFCfix script you can use to fix the problem - I've run it on multiple machines, and it does work:

Win7 fix:
http://thetechcookbook.com/windows-7-update-kb3022345-causing-corrupt-files/

Win8 fix:
http://thetechcookbook.com/windows-8-update-kb3022345-causing-corrupt-files/

If you don't have it, the SFCfix utility itself is a very handy thing to have.

http://thetechcookbook.com/automatic-sfc-corruption-repair-sfcfix-exe/