- Feb 15, 2004
- 5,594
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A Newegg order was accidentally shipped to my address at college instead of my address at home... and now the tracking info says it has already been delivered, even though I know I never provided FedEx with a signature waiver to leave packages at the door. No one is in the apartment complex offices on Christmas Eve for me to call and request that they keep the box in storage until I arrive there.
And here's the best part: I can't seem to track down the number for the local Fed-Ex drop-off location. I've been looking around the FedEx website trying to get a number, but the best I can find is an address, and that isn't going to help me much from here in PA. The customer service number is just giving me the automated message machine which spews a bunch of options that won't help me.
Has anyone been in this situation before, or can anyone tell me how to get a number for a FedEx location?
Update:
Okay, so, after getting the same automated message machine with the sh!tty options, I yelled "Rep! Rep! Customer Rep!" into the phone for a few minutes until I got ahold of a human being. I gave the representative (a very nice lady) the tracking number, and lo and behold, the address the tracking number says the package was delivered to was right here at my home in PA, whereas the online trace on the FedEx website says its in Blacksburg, VA, and the package definitely isn't here.
The one thing the representitive did confirm for me was that they did NOT have a release signature for me, and thus I was not liable for any damages done to the package... I told her that the box was filled with computer hardware and she just about sh!t a brick.
So now a driver has been dispatched to go pick up the package and take it back to the station, where at least it won't be sitting in sub-freezing temperatures. I call back in a few hours to find out what happens from here, and hopefully actually get ahold of someone sitting in the pickup station who can physically see the box.
I also went back and checked the NewEgg confirmation on the order... apparently NewEgg shipped to my Blacksburg address, even though I specifically checked the option to send the package to the billing address (right here)... So, the final situation is, NewEgg sent to wrong address, but the tracking number on the FedEx computers shows the right address, but it was delivered to the wrong address, and the online tracking history I'm looking at right now shows the wrong address (where the package actually is). And the package never should have been set on the ground anyway, as I never signed a release form to do that for my Blacksburg apartment.
Update #2:
Wow, I got screwed.
FedEx placed the pickup on another package that showed up here a few days before with my name on it... so someone came to this address looking to pick up the box. Sat on the phone with a rep for another 30 mins working it out and placing the pickup on the right box, but it's going to be chilling out (literally) on my doorstep in VA for the weekend as its too late to do it today. Around this time of the year FedEx has some kind of customer agreement that a package can be left without a signature to get deliveries in if the driver feels its safe to do, unless the shipper tells them specifically not to do so.
Still can't figure out why NewEgg shipped there... probably some stupid mistake I made while ordering.
This blows. Gah.
Already apologized to the little bro, his RAM won't be here for Christmas.
And here's the best part: I can't seem to track down the number for the local Fed-Ex drop-off location. I've been looking around the FedEx website trying to get a number, but the best I can find is an address, and that isn't going to help me much from here in PA. The customer service number is just giving me the automated message machine which spews a bunch of options that won't help me.
Has anyone been in this situation before, or can anyone tell me how to get a number for a FedEx location?
Update:
Okay, so, after getting the same automated message machine with the sh!tty options, I yelled "Rep! Rep! Customer Rep!" into the phone for a few minutes until I got ahold of a human being. I gave the representative (a very nice lady) the tracking number, and lo and behold, the address the tracking number says the package was delivered to was right here at my home in PA, whereas the online trace on the FedEx website says its in Blacksburg, VA, and the package definitely isn't here.
The one thing the representitive did confirm for me was that they did NOT have a release signature for me, and thus I was not liable for any damages done to the package... I told her that the box was filled with computer hardware and she just about sh!t a brick.
So now a driver has been dispatched to go pick up the package and take it back to the station, where at least it won't be sitting in sub-freezing temperatures. I call back in a few hours to find out what happens from here, and hopefully actually get ahold of someone sitting in the pickup station who can physically see the box.
I also went back and checked the NewEgg confirmation on the order... apparently NewEgg shipped to my Blacksburg address, even though I specifically checked the option to send the package to the billing address (right here)... So, the final situation is, NewEgg sent to wrong address, but the tracking number on the FedEx computers shows the right address, but it was delivered to the wrong address, and the online tracking history I'm looking at right now shows the wrong address (where the package actually is). And the package never should have been set on the ground anyway, as I never signed a release form to do that for my Blacksburg apartment.
Update #2:
Wow, I got screwed.
FedEx placed the pickup on another package that showed up here a few days before with my name on it... so someone came to this address looking to pick up the box.
Sat on the phone with a rep for another 30 mins working it out and placing the pickup on the right box, but it's going to be chilling out (literally) on my doorstep in VA for the weekend as its too late to do it today. Around this time of the year FedEx has some kind of customer agreement that a package can be left without a signature to get deliveries in if the driver feels its safe to do, unless the shipper tells them specifically not to do so.Still can't figure out why NewEgg shipped there... probably some stupid mistake I made while ordering.
This blows. Gah.
Already apologized to the little bro, his RAM won't be here for Christmas.
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