<---Shakes fist @ T-Mobile

[Pliablemoose]

LOL, I pruned a couple of lines off my family plan, I just add a line when I see a cool new phone, and loan out an older phone to an extended family member with the new sim card...

T-Mobile promised me they'd do an internal port of my personal number (now out of contract) to one of my remaining active lines...

24 hours later, I call and find out they didn't do the intrnal port and that they'd already given away my number of 4 years now...

Spent hours on the phone with CSR's (and I have to admit I've been very pleased with T-Mob in the past, that's why I've stayed with them), anyway no results, they can't return my number since it's already been reassigned, and they offer me the following:

$5 credit on my account
or
Upgrade my account at the same price everyone else pays (I have a pretty cheap grandfathered plan already)
or
200 shared bonus minutes

I get seriously pissed at this point and find the CEO's email address, and fire off an email about how inept their CSR's seem to have become...


Got a call from one of his lackeys yesterday, they contacted the person they issued my old number to and they agreed to give me back my number, and they gave me a $100 credit on my account.

Everything just got rolled over this morning. :laugh:

 

[rasczak]

Originally posted by: Pliablemoose
LOL, I pruned a couple of lines off my family plan, I just add a line when I see a cool new phone, and loan out an older phone to an extended family member with the new sim card...

T-Mobile promised me they'd do an internal port of my personal number (now out of contract) to one of my remaining active lines...

24 hours later, I call and find out they didn't do the intrnal port and that they'd already given away my number of 4 years now...

Spent hours on the phone with CSR's (and I have to admit I've been very pleased with T-Mob in the past, that's why I've stayed with them), anyway no results, they can't return my number since it's already been reassigned, and they offer me the following:

$5 credit on my account
or
Upgrade my account at the same price everyone else pays (I have a pretty cheap grandfathered plan already)
or
200 shared bonus minutes

I get seriously pissed at this point and find the CEO's email address, and fire off an email about how inept their CSR's seem to have become...


Got a call from one of his lackeys yesterday, they contacted the person they issued my old number to and they agreed to give me back my number, and they gave me a $100 credit on my account.

Everything just got rolled over this morning. :laugh:

That's awesome! Glad you got your number back what was it again?

 

[Sphexi]

I got a call from a guy who was deployed in November, and we accidentally cancelled his line rather than just suspend it, and he lost his number. I called up the guy who got it months ago, offered him 25.00 to change it, he had no problems at all with it once he found out it was for a military guy. Had our IT people do the switch, whole thing was maybe 2 days tops.

Of course, I was told by everybody I talked to that we couldn't do it and to not waste an hour on the call when I should be doing other calls, not that it matters now.

 

[CptCrunch]

good job to stick it to them for making a mistake. Also, thats a quick turn around time for giving out your old number

 

[Pliablemoose]

Originally posted by: Sphexi
I got a call from a guy who was deployed in November, and we accidentally cancelled his line rather than just suspend it, and he lost his number. I called up the guy who got it months ago, offered him 25.00 to change it, he had no problems at all with it once he found out it was for a military guy. Had our IT people do the switch, whole thing was maybe 2 days tops.

Of course, I was told by everybody I talked to that we couldn't do it and to not waste an hour on the call when I should be doing other calls, not that it matters now.

That was really nice of you.

I was like WTF??? till they offered me the "compensation", then I pretty well decided to ride it into the ground.

 

[Sphexi]

Originally posted by: Pliablemoose

Originally posted by: Sphexi
I got a call from a guy who was deployed in November, and we accidentally cancelled his line rather than just suspend it, and he lost his number. I called up the guy who got it months ago, offered him 25.00 to change it, he had no problems at all with it once he found out it was for a military guy. Had our IT people do the switch, whole thing was maybe 2 days tops.

Of course, I was told by everybody I talked to that we couldn't do it and to not waste an hour on the call when I should be doing other calls, not that it matters now.

That was really nice of you.

I was like WTF??? till they offered me the "compensation", then I pretty well decided to ride it into the ground.

Well, before I tried getting the guy's number back, I offered him free phones, with no contract and no act fee, 100.00 fee for him to go buy the phone of his choice, things like that. He didn't take any of it.

 

[Pliablemoose]

Originally posted by: Sphexi

Originally posted by: Pliablemoose

Originally posted by: Sphexi
I got a call from a guy who was deployed in November, and we accidentally cancelled his line rather than just suspend it, and he lost his number. I called up the guy who got it months ago, offered him 25.00 to change it, he had no problems at all with it once he found out it was for a military guy. Had our IT people do the switch, whole thing was maybe 2 days tops.

Of course, I was told by everybody I talked to that we couldn't do it and to not waste an hour on the call when I should be doing other calls, not that it matters now.

That was really nice of you.

I was like WTF??? till they offered me the "compensation", then I pretty well decided to ride it into the ground.

Well, before I tried getting the guy's number back, I offered him free phones, with no contract and no act fee, 100.00 fee for him to go buy the phone of his choice, things like that. He didn't take any of it.

Do you have a HTC Tilt laying around?

I can get my account jacked up again for a free Tilt

 

[Sinsear]

I've been very unhappy with T-Mobile and recently switched out over to AT&T. I'm glad everything worked out for you getting your number back.

When I got my first phone and number a few years back I would get calls at all times during the day and night from people looking for "mike". I would explain that there is no "mike" and they had the wrong number, and one time a girl even told me, "bullshit, he has to be there, mike gave me this number last night". I was like wtf, no I've had this phone and phone number for 2+ weeks. Then the drug calls started coming in; 1,2,3 in the morning, guys calling looking for coke. One number called so much I finally went to the police to file a complaint and get a report. Took said report to T-mobile and requested a number change. They told me I had to pay the fee for the number change even though I had a police report, someone else was still giving out the number, and I was receiving drug calls in the middle of the night. I appealed for supervisors and got nowhere. Ended up paying the fee and got the change. Needless to say I got started on the wrong foot with T-Mobile.

 

[JeffreyLebowski]

Can you send me the CEO's email so I can ask when they're going to actually roll out 3g.

 

[Pliablemoose]

Originally posted by: JeffreyLebowski
Can you send me the CEO's email so I can ask when they're going to actually roll out 3g.

Text

 

[TwiceOver]

I thought they held expired phone numbers for a period of time to let them settle?

 

[Pliablemoose]

Originally posted by: TwiceOver
I thought they held expired phone numbers for a period of time to let them settle?

Yep, that was the other issue, they told me I could reactivate the same # for 60 days.

 

[amdskip]

Wow, very impressive. It's nice to see a ceo who actually cares and him or someone actually reacts to received emails.