Server 2008r2 not seeing new hot swap drive

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Texashiker

Texashiker

Lifer
Dec 18, 2010
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Dell 310 with windows server R2, Xeon 3400 CPU.

Am I doing something wrong? I plugged the drive in, the heartbeat light comes on, the operating system does not see the drive.

The 310 is supposed to support hot swappable drives, but there is nothing showing under disk management.
 
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imagoon

Diamond Member
Feb 19, 2003
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Which drive controller? Did you go in to OpenManage and initialize it? Or if just "plain old sata" did you go in to Windows Disk Management and configure the drive?
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
imagoon said:
Which drive controller? Did you go in to OpenManage and initialize it? Or if just "plain old sata" did you go in to Windows Disk Management and configure the drive?
Click to expand...

Device manager says Intel 5 / series 3400 chipset

Storage controller is Dell perc 6/i

I used windows disk management.

I do not see OpenManage installed on the system.
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
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OpenManage found the drive.

The available task are, blink, unblink and assign global hot spare.

Do I assign it to a "global hot spare"?
 
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imagoon

Diamond Member
Feb 19, 2003
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Texashiker said:
OpenManage found the drive.

The available task are, blink, unblink and assign global hot spare.

Do I assign it to a "global hot spare"?
Click to expand...

If you want to use it as hot spare yes. Otherwise you need to created it as a single disk "array" and it will pass it through to the OS.
 
Brovane

Brovane

Diamond Member
Dec 18, 2001
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Texashiker said:
I do not see that option in openmanage.
Click to expand...

You probably need to create the Virtual Disk first under OMSA. Expand out storage and click on Virtual Disk and there should be a virtual disk wizard to create a new virtual disk.
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
Brovane said:
You probably need to create the Virtual Disk first under OMSA. Expand out storage and click on Virtual Disk and there should be a virtual disk wizard to create a new virtual disk.
Click to expand...

OpenManager - virtual disk - virtual disk wizard - There is no free space available to create a virtual disk.

Under OpenManager - physical disk, the 3 existing drives are listed as online, the new drive is listed as ready.

Is there something I need to do to make the drive ready like the others?
 
Brovane

Brovane

Diamond Member
Dec 18, 2001
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Texashiker said:
OpenManager - virtual disk - virtual disk wizard - There is no free space available to create a virtual disk.

Under OpenManager - physical disk, the 3 existing drives are listed as online, the new drive is listed as ready.

Is there something I need to do to make the drive ready like the others?
Click to expand...

Are you trying to add this disk to a existing RAID? Or use this disk as standalone?
 
Brovane

Brovane

Diamond Member
Dec 18, 2001
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Texashiker said:
Standalone.

There is an existing raid with three disk. I do not want the new disk to be part of that raid.
Click to expand...

I think you want to create a new RAID 0 because it supports a single disk. However I am not sure of the exact steps from memory. There should be support documentation in OMSA. What version of OMSA do you have loaded?
 
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imagoon

Diamond Member
Feb 19, 2003
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Did you get OMSA 7.4.0? I'm upgrading my dev box to that version to see what the screen looks like. They changed it again recently.
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
Brovane said:
I think you want to create a new RAID 0 because it supports a single disk. However I am not sure of the exact steps from memory. There should be support documentation in OMSA. What version of OMSA do you have loaded?
Click to expand...

imagoon said:
Did you get OMSA 7.4.0? I'm upgrading my dev box to that version to see what the screen looks like. They changed it again recently.
Click to expand...

From openmanage - about -

Dell OpenManage Systems Management Software (64-Bit) Version 7.4.0
Copyright (C) Dell Inc. 1995-2014. All rights reserved.

I'lll look into creating a new raid 0.

OpenManager says there is a "Firmware/Driver Information for Controller PERC 6/i Adapter"

Latest Available Firmware Version 6.3.3-0002
Driver Version 4.05.01.64
Storport Driver Version 6.1.7601.18386
 
Last edited:
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imagoon

Diamond Member
Feb 19, 2003
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What size is the disk? When looking at the physical disk in full view does the capacity populate? What does "Available RAID Disk Space" say?
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
imagoon said:
What size is the disk? When looking at the physical disk in full view does the capacity populate? What does "Available RAID Disk Space" say?
Click to expand...

Western Digital 2 TB, brand new disk right out of the box.

Disk capacity shows to be 1,862.50GB.

Available RAID Disk Space 0.00GB. But all of the disk, even those being used for the current raid show raid disk space of 0.00GB
 
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imagoon

Diamond Member
Feb 19, 2003
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Ok so that typically is the sign that the PERC doesn't like the disk. The controller does have a 2TB disk size limit.

However click on the controller -> information/configuration: what is the firmware rev? You listed the current available version but the actual version is in information: IE


ID 0
Status
Name PERC 6/i Integrated
State Degraded
Firmware Version 6.3.0-0001
Latest Available Firmware Version 6.3.3-0002
Driver Version 5.02.121.64

There was a firmware update that better supported near 2TB drives and allowed for larger than 2TB luns but I don't recall the exact version.
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
Firmware Version 6.2.0-0013
Latest Available Firmware Version 6.3.3-0002
Driver Version 4.05.01.64

Will I have to reboot the server to update the firmware?
 
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imagoon

Diamond Member
Feb 19, 2003
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Texashiker said:
Firmware Version 6.2.0-0013
Latest Available Firmware Version 6.3.3-0002
Driver Version 4.05.01.64

Will I have to reboot the server to update the firmware?
Click to expand...

Yes.

I am not 100% sure it will fix your issue. I know I had to update mine to even create > 2TB LUNs and at the same time the 2TB WD Reds I was using started working. If you do reboot update the drivers also. It will complain loudly about driver issues otherwise and can cause fun things like bluescreens.
 
Texashiker

Texashiker

Lifer
Dec 18, 2010
18,811
197
106
imagoon said:
Yes.

I am not 100% sure it will fix your issue. I know I had to update mine to even create > 2TB LUNs and at the same time the 2TB WD Reds I was using started working. If you do reboot update the drivers also. It will complain loudly about driver issues otherwise and can cause fun things like bluescreens.
Click to expand...

Thank you for your help.

I'll get the updates installed, but it will probably be after work or over the weekend. It is not critical the drive get installed today.

The new drives are for backups. I have two new drives that will be swapped out every few weeks.
 
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imagoon

Diamond Member
Feb 19, 2003
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Texashiker said:
Thank you for your help.

I'll get the updates installed, but it will probably be after work or over the weekend. It is not critical the drive get installed today.

The new drives are for backups. I have two new drives that will be swapped out every few weeks.
Click to expand...

FYI the PERC won't like that. You will manually have to reimport it as a foreign disk each time and that will cause the "Raid 0" you created to go to "degraded." If you want to do something like that you should grab a pure SATA card and then install a removable bay in one of the 5.25 bays. (I think 310 had bays, tower?)
 
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