Serious Network Issues, high ping SPIKES

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Narcotic_hobo

Junior Member
May 22, 2011
21
0
0
So I've recently moved and got on to Time Warner Cable which I suspect is my problem.

I have an Asus AC88U Router, with an Archer T8E AC PCIE chip in my PC.

PC is windows 10 x64.

If I run ping -t it ends up looking something like this:

Reply from 216.58.219.206: bytes=32 time=85ms TTL=50
Reply from 216.58.219.206: bytes=32 time=26ms TTL=50
Reply from 216.58.219.206: bytes=32 time=68ms TTL=50
Reply from 216.58.219.206: bytes=32 time=60ms TTL=50
Reply from 216.58.219.206: bytes=32 time=23ms TTL=50
Reply from 216.58.219.206: bytes=32 time=46ms TTL=50
Reply from 216.58.219.206: bytes=32 time=58ms TTL=50
Reply from 216.58.219.206: bytes=32 time=37ms TTL=50
Reply from 216.58.219.206: bytes=32 time=35ms TTL=50
Reply from 216.58.219.206: bytes=32 time=1041ms TTL=50
Reply from 216.58.219.206: bytes=32 time=228ms TTL=50
Reply from 216.58.219.206: bytes=32 time=28ms TTL=50
Reply from 216.58.219.206: bytes=32 time=509ms TTL=50
Reply from 216.58.219.206: bytes=32 time=733ms TTL=50
Reply from 216.58.219.206: bytes=32 time=959ms TTL=50
Reply from 216.58.219.206: bytes=32 time=305ms TTL=50
Reply from 216.58.219.206: bytes=32 time=308ms TTL=50
Reply from 216.58.219.206: bytes=32 time=315ms TTL=50
Reply from 216.58.219.206: bytes=32 time=932ms TTL=50
Reply from 216.58.219.206: bytes=32 time=931ms TTL=50
Reply from 216.58.219.206: bytes=32 time=52ms TTL=50
Reply from 216.58.219.206: bytes=32 time=128ms TTL=50
Reply from 216.58.219.206: bytes=32 time=552ms TTL=50


On a mac with the ping -t the spikes come far less frequently, but they still come.

Tracert looks like this:

Tracing route to google.com [173.194.123.40]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 27 ms 34 ms 18 ms cpe-107-15-32-1.nc.res.rr.com [107.15.32.1]
3 203 ms 32 ms 198 ms cpe-174-111-124-125.triad.res.rr.com [174.111.124.125]
4 36 ms 330 ms 34 ms cpe-024-025-063-078.ec.res.rr.com [24.25.63.78]
5 39 ms 431 ms 13 ms 24.93.67.200
6 505 ms 21 ms 399 ms bu-ether45.asbnva1611w-bcr00.tbone.rr.com [107.14.19.44]
7 201 ms 148 ms 20 ms 0.ae1.pr1.dca10.tbone.rr.com [107.14.17.202]
8 335 ms 170 ms 27 ms 209.48.38.225
9 34 ms 502 ms 44 ms 209.48.42.54
10 580 ms 30 ms 73 ms 216.239.46.248
11 35 ms 23 ms 368 ms 72.14.236.98
12 259 ms 646 ms 30 ms 216.239.40.165
13 32 ms 25 ms 390 ms 209.85.246.5
14 53 ms 30 ms 273 ms 209.85.240.113
15 111 ms 46 ms 74 ms lga15s47-in-f8.1e100.net [173.194.123.40]

Trace complete.


Tracing route to google.com [74.125.226.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 37 ms 160 ms 196 ms cpe-107-15-32-1.nc.res.rr.com [107.15.32.1]
3 213 ms 24 ms 775 ms cpe-174-111-124-101.triad.res.rr.com [174.111.124.101]
4 692 ms 238 ms 16 ms cpe-024-025-063-078.ec.res.rr.com [24.25.63.78]
5 541 ms 82 ms 78 ms be31.drhmncev01r.southeast.rr.com [24.93.64.184]
6 89 ms 254 ms 26 ms bu-ether45.asbnva1611w-bcr00.tbone.rr.com [107.14.19.44]
7 565 ms 24 ms 141 ms 0.ae1.pr1.dca10.tbone.rr.com [107.14.17.202]
8 70 ms 63 ms 270 ms 209.48.38.225
9 237 ms 171 ms 144 ms 209.48.42.54
10 587 ms 333 ms 45 ms 216.239.46.248
11 59 ms 110 ms 27 ms 72.14.236.98
12 222 ms 25 ms 43 ms 216.239.40.165
13 170 ms 24 ms 92 ms 209.85.252.243
14 29 ms 408 ms 39 ms 209.85.245.177
15 126 ms 329 ms 46 ms lga15s42-in-f8.1e100.net [74.125.226.8]

Trace complete.



The tracert makes me think that the problem is on Time Warner's end because the route up until the cable modem is always low. Thoughts? Suggestions?

I'm having a twc tech come out later today.
 
Fardringle

Fardringle

Diamond Member
Oct 23, 2000
9,197
763
126
Install the trial version of PingPlotter and have it run a continuous trace. That will show you exactly where and when the spikes are happening so you can see if something local is causing the problem.
 
N

Narcotic_hobo

Junior Member
May 22, 2011
21
0
0
Fardringle said:
Install the trial version of PingPlotter and have it run a continuous trace. That will show you exactly where and when the spikes are happening so you can see if something local is causing the problem.
Click to expand...

This is what it has found so far:

LsfyRdm.png
 
JackMDS

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,487
392
126
Narcotic_hobo said:
I've done that, but I have trouble accepting that ping spikes into the 1000s is normal internet behavior.
Click to expand...

Hmm. I do not see any Thousands. The number as appears in Ping Plotter looks normal.

That said, the only number that is under your control is the first one that - points to your Asus Router, and that reads 1ms.

The rest is Internet traffic and there is Nothing that you can do about it.

If you Manage to convince Gates, Alison, Edelson, Soros, the Walton family. Koch brothers, to transfer to you all their fortune, then build you own Independent Internet System.



:cool:
 
N

Narcotic_hobo

Junior Member
May 22, 2011
21
0
0
JackMDS said:
Hmm. I do not see any Thousands. The number as appears in Ping Plotter looks normal.

That said, the only number that is under your control is the first one that - points to your Asus Router, and that reads 1ms.

The rest is Internet traffic and there is Nothing that you can do about it.

If you Manage to convince Gates, Alison, Edelson, Soros, the Walton family. Koch brothers, to transfer to you all their fortune, then build you own Independent Internet System.



:cool:
Click to expand...

I was referring to the 1000ms pings I get in command prompt. Regardless of what ping plotter says my internet is behaving similar to the results I have in command prompt with ping command.
 
JackMDS

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,487
392
126
Narcotic_hobo said:
I was referring to the 1000ms pings I get in command prompt. Regardless of what ping plotter says my internet is behaving similar to the results I have in command prompt with ping command.
Click to expand...

Command.com uses ICMP to ping.

Many Routers and Firewalls mess around with ICMP.


:cool:
 
M

Mushkins

Golden Member
Feb 11, 2013
1,631
0
0
What "problem" are you actually experiencing though? Ping and tracert are just tests, it's not a full picture of your connection.

Are you having slow download speeds? Frequent buffering on streaming video? Disconnects from online games or services?

As Jack said, that PingPlotter graph looks pristine, 42ms round trip to google.com is a-ok. The variances *could* be caused by a local issue, the TWC tech coming out to look at the line will be able to tell if anything is fudged up in that regard. It also could have been a one-off thing one night when TWC was having issues on a pole or with a switch or something.
 
John Connor

John Connor

Lifer
Nov 30, 2012
22,757
617
121
Well, I know if I had pings like that I'd want an explanation. Especially gaming would suffer.
 
M

Mushkins

Golden Member
Feb 11, 2013
1,631
0
0
John Connor said:
Well, I know if I had pings like that I'd want an explanation. Especially gaming would suffer.
Click to expand...

A slow route to google.com wouldn't cause any issues with gaming though (unless you're playing games hosted on google's servers).

Without knowing if the OP is having any actual symptoms of connectivity problems, there's no indication that there's even an issue to troubleshoot here.
 
P

Pandasaurus

Member
Aug 19, 2012
196
2
76
The high numbers in the tracert are somewhat abnormal, but I'm not really seeing an issue that would be worth spending any significant amount of time on troubleshooting. High pings on a tracert across the Internet to Google is largely irrelevant for any practical purpose.
 
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