When my son was little he had an appointment with the Doc for some of his shots. The appointment was for 10:00 am. When we got there, about 9:45, the waiting room was full. We checked in, and were told to take a seat in the waiting room. There were none. Talking to the crowd, the people who had the first appointments of the day still had not been called back to see the Doctor. Temp was about 90 ,or so to start, then kept going up as time went by. I waited until about noon, then walked up to the receptionist and asked if I could reschedule. ( I only had a half day off, I needed to be back to work by 12:30) She became very upset and said if we left I would be billed for a missed office call. (At this point NO ONE had been allowed to see the Doctor, so he was running at least 4 hours behind.) I replied that if they wanted to play that game, I would bill them for missed work hours, and that I would make sure my bill was higher. We then left. Apparently, everyone there followed my example, and there was a near riot. They called my wife and told her that I was banned, and if we wanted the Doctor to see our son, she would have to take him. During this call, she asked where the Doctor had been. It turns out he had been at the hospital all night and was not going to see patients that day. At all. They were just making people wait, in case the Doctor woke up and decided to see someone. They knew the whole time he was not going to see anyone that day.