Seasonic RMA procedure: should I be upset?

[crashtech]

I think it just depends on what they have on-hand.

 

[DrMrLordX]

Why??

I'm just used to sending back the entire unit, and getting a retail box replacement. That's a standard return policy for brick & mortar anyway. Keeping the cables is like trying to get an extra cable set to sell on the side or what have you.

 

[thesmokingman]

I'm just used to sending back the entire unit, and getting a retail box replacement. That's a standard return policy for brick & mortar anyway. Keeping the cables is like trying to get an extra cable set to sell on the side or what have you.

What's your deal? Read the rma instructions, it says no cables, etc. They don't want them. And you're not doing an RMA at a store, that's called a return which would require everything that came with the original purchase. RMA is obviously different. That said I don't care how you feel. RMA is done to the letter of the instructions. You wanna send in your cables, go right ahead. :\

 

[DrMrLordX]

What's your deal? Read the rma instructions, it says no cables, etc. They don't want them. And you're not doing an RMA at a store, that's called a return which would require everything that came with the original purchase. RMA is obviously different. That said I don't care how you feel. RMA is done to the letter of the instructions. You wanna send in your cables, go right ahead. :\

If you don't care how I feel, then why even ask? I'm just telling you the truth. Besides, the instructions were not 100% clear since they have variable return policies based on region. In some places, they want the cables back. You have to dig through a wall o' text to find the spot where they tell you not to return the cables. All I saw was the part in the instructions where they say they may want them back, so I made sure to pack everything just to be safe.

You would think they would have put warnings in the confirmation email (they explicitly said to follow instructions in the email, which I did) since the issue of cables is so critically important.

 

[poohbear]

Strange, Corsair uses Seasonic units but Corsair's customer service is legendary. They treated me like a king! I initially bought a corsair platinum based on my excellent customer service experiences with them, but their platinum model had coil whine, i couldn't bear it! Went back to the store & exchanged for another corsair... but 2nd one also had coil whine! Went back to store & exchanged for a seasonic platinum & no coil whine (but seasonic one cost a little extra). I read the seasonic used extra glue in a certain area & that eliminated the coil whine.... or maybe it was just bad luck with that Corsair batch.

Anyways, OP why didn't u just go back to the store to exchange it? Most stores have 14-30 days refund/exhange policy in North America for defective products. No need to RMA the first 2 weeks atleast.

 

[DrMrLordX]

Not sure why I didn't think to deal with Superbiiz to do the return. It just didn't occur to me to do that, but in retrospect, that probably would have been the better solution.

 

[VirtualLarry]

Not sure why I didn't think to deal with Superbiiz to do the return. It just didn't occur to me to do that, but in retrospect, that probably would have been the better solution.

SuperBiiz, doesn't do returns, that I know of. Except maybe DOA. They say as part of their sales disclaimer that all returns have to go through the mfg. Maybe that's how they keep their prices low (sometimes lower than Newegg).

 

[DrMrLordX]

Ah, that makes sense. So I guess RMA was the only way.

 

[DrMrLordX]

Update: RMA is complete.

Downside: the return cost me shipping fees, blah

Upside: they were nice enough to return the cables and the black silk bag from the retail package. I guess they figured sending back a bare unit alone would have caused major headaches for me. Next time I'll just not send the cables at all now that I know about that element of their RMA procedure.

 

[crashtech]

Glad to hear it turned out OK.

 

[WilliamM2]

Update: RMA is complete.

Downside: the return cost me shipping fees, blah

Upside: they were nice enough to return the cables and the black silk bag from the retail package. I guess they figured sending back a bare unit alone would have caused major headaches for me. Next time I'll just not send the cables at all now that I know about that element of their RMA procedure.

Did you also get the retail packaging back? Was it a new unit?

 

[DrMrLordX]

No, I did not get back the retail packaging. The packaging was a plain cardboard box filled with foam peanuts. The unit itself is in a mailing pouch, and the cables are in plastic bags inside the box. The black silk/felt bag is also in the box. I'm uncertain whether or not the unit is a refurb or a new unit. The serial # for the old unit might be in my RMA info . . .

 

[VeryCharBroiled]

yup things have changed.

luckily the only rma i have done lately was an antec 550 tripower psu. i paid shipping. sent all cables, the original retail box. got back in pretty reasonable time a better factory sealed antec 550 something that is still in use today. this happened a few years ago.