Sears lifetime shocks

[morkinva]

I bought these awhile back and they need to be replaced. The shocks are on the car, and I have the boxes they came in which clearly say "lifetime guarantee" -- yet they won't honor the replacement without the receipt.

What the hell is wrong with these people. :disgust:

 

[NutBucket]

Its the fine print that keeps them in the green.

 

[HappyPuppy]

Try going higher up the management ladder to get your shocks replaced. I'm assuming that the shocks say "Sears" on them someplace. You don't need a receipt to get a Craftsman tool replaced, so why should you need a receipt to get a Sears shock with lifetime warranty replaced?

If that doesn't work, tell them that you are going to all the local TV stations to expose them for fraud.

 

[JeffreyLebowski]

if it says lifetime warranty, then reciept or no, they should honor it. You prob talked to some cashier that just goes by what he/she is told. Customer must have a reciept to return, lawn mowers, chainsaws, TV's and such, so they think it applies to everything.

 

[PaNsyBoy8]

that's why you gotta go with bilstein shocks and struts =D

 

[ultravox]

1: Forget about lifetime warranty...they only want you to come back because they'll charge you to install the new shocks and while they have your car on the lift, they'll find a bunch of other work to do. Same applies with Lifetime Mufflers whcih ususally last less than OEM.
2: Ususally they wll only honour the warranty if they install the merchandise hence the need for a bill....give it a try up the corporate ladder though..you might get lucky.