Seagate RMA

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EvilHomer

Senior member
Jul 11, 2002
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I have a Seagate Cheetah X15 15k rpm SCSI drive ass my boot drive. that started craping out on my so I backed it up and then was not able to get back into it ...just a bunch of loud clicking noises ...I want to send it in for RMA but am jsut a little concerned about the data on the drive ..Its all backed up but I have clients SS numbers, CC data and personal info as well as som of my own personal pics and info.. does anyone know the handling practices for Hard drives ...I don't want the wrong people getting the data..

 
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ribbon13

Diamond Member
Feb 1, 2005
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Seagate has firm policies about the data on RMAed drives. That's the stuff lawsuits are made of, so I don't think you will have any problems.
 
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TheOasis

Banned
Feb 11, 2005
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Originally posted by: EvilHomer
I have a Seagate Cheetah X15 15k rpm SCSI drive ass my boot drive. that started craping out on my so I backed it up and then was not able to get back into it ...just a bunch of loud clicking noises ...I want to send it in for RMA but am jsut a little concerned about the data on the drive ..Its all backed up but I have clients SS numbers, CC data and personal info as well as som of my own personal pics and info.. does anyone know the handling practices for Hard drives ...I don't want the wrong people getting the data..
Click to expand...

i think a lot of companies would be held liable if something did happen after your RMA. i, personally, wouldnt worry about it. think of it as like giving your car to someone at a vallet, its almost the same thing. you trust that they wont do anything with it or do anything wrong to it, and if they do you can hold the company liable. if its illegal data, like if you are a communist spy or something, then i would worry.
 
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Matthias99

Diamond Member
Oct 7, 2003
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Originally posted by: EvilHomer
I have a Seagate Cheetah X15 15k rpm SCSI drive ass my boot drive. that started craping out on my so I backed it up and then was not able to get back into it ...just a bunch of loud clicking noises ...I want to send it in for RMA but am jsut a little concerned about the data on the drive ..Its all backed up but I have clients SS numbers, CC data and personal info as well as som of my own personal pics and info.. does anyone know the handling practices for Hard drives ...I don't want the wrong people getting the data..
Click to expand...

If the drive is broken to the point where you can't get data off of it (and cannot be repaired), the only way to get any of the data would be to take the drive apart in a clean room and scan the platters. Unless someone had reason to believe that your drive contained *very* valuable data, nobody would bother doing this. If your data *is* that valuable (industrial trade secrets, account numbers and passwords for secret Swiss bank accounts containing millions of dollars, etc.), you'll need to suck it up and buy a new hard drive, and destroy the original.

No reputable drive manufacturer would go sifting through a drive sent in for RMA (unless maybe the FBI/CIA told them to or something like that; you're not on a terrorist watch list, are you? :p).
 
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EvilHomer

Senior member
Jul 11, 2002
329
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yeah thats what I figured ...Im not really worried ..but its just a concern, my company is very strict like that.....Im going to try to boot up 1 more time and format if that doesn't work I just send it off...
 
3chordcharlie

3chordcharlie

Diamond Member
Mar 30, 2004
9,859
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Originally posted by: EvilHomer
yeah thats what I figured ...Im not really worried ..but its just a concern, my company is very strict like that.....Im going to try to boot up 1 more time and format if that doesn't work I just send it off...
Click to expand...

Would it be a personal financial loss for you to simply replace the drive - I agree with the other posters, your data is very safe if you RMA. But it's 100% safe if you smash the drive into tiny pieces before letting it out of your sight. If your company feels strongly about integrity, they might choose to incur the extra cost rather than take the slightest risk of compromising customer data.
 
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EvilHomer

Senior member
Jul 11, 2002
329
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76
LOL Im on my own with this one... I'll take my chances ....The RS bulk tape eraser sounds like a pretty good idea though...
 
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fstime

Diamond Member
Jan 18, 2004
4,382
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81
I read im seagates RMA email, they replace the drive with a factory repaired one, I hope this one doesn't fail again, I too forgot to erase my data but I doubt they will even bother inspecting the data.
 
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Bozo Galora

Diamond Member
Oct 28, 1999
7,271
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If the data is that important, were it me, i would just take a solid carbide tipped 1/2" masonry drill and plunk a hole thru it and chalk it up to experience. I mean I just bought a 160GB HDD for $49.95 after rebate.

They might just thro on a new pcb
 
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fstime

Diamond Member
Jan 18, 2004
4,382
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81
It says in the RMA email no stickers can be takken off the drive, nor can you remove the plate, so I guess drilling it also applies to that.
 
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ribbon13

Diamond Member
Feb 1, 2005
9,343
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They probably would send you a 15k.3 (unless you sent them a .4) regardless of how old yours is and send the old one to MBT to be recycled. In which case the platters be would be refinished and after that there is zero chance of recovering the data.
 
NesuD

NesuD

Diamond Member
Oct 9, 1999
4,999
106
106
pose your concerns to Seagate CS. I'm sure they will be happy to give you their company policy concerning the issue.
 
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rahvin

Elite Member
Oct 10, 1999
8,475
1
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Originally posted by: Bozo Galora
If the data is that important, were it me, i would just take a solid carbide tipped 1/2" masonry drill and plunk a hole thru it and chalk it up to experience. I mean I just bought a 160GB HDD for $49.95 after rebate.

They might just thro on a new pcb
Click to expand...

Your 160GB Harddrive is NOT a 15K SCSI Cheetah.
 
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Bozo Galora

Diamond Member
Oct 28, 1999
7,271
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hah hah - you guys are sumphin
I meant drill and toss the drive - they might change PCB or bearing or controller chip on your RMA'd drive and someone else may get it
I distinctly remember on another forum some guy said he bought a supposedly new Seagate and it already had Windows on it - woopsie

tho bulk tape eraser might do the job since Cheetah only has a couple of platters

and you are right - Cheetah is a lot more expensive, missed that
 
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n0cmonkey

Elite Member
Jun 10, 2001
42,936
1
0
Originally posted by: rahvin
Originally posted by: Bozo Galora
If the data is that important, were it me, i would just take a solid carbide tipped 1/2" masonry drill and plunk a hole thru it and chalk it up to experience. I mean I just bought a 160GB HDD for $49.95 after rebate.

They might just thro on a new pcb
Click to expand...

Your 160GB Harddrive is NOT a 15K SCSI Cheetah.
Click to expand...

Social Security numbers > a few hundred dollars.

This is what encryption is for, keeping information YOU SHOULDN'T HAVE out of the reach of other people that shouldn't have it.
 
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n0cmonkey

Elite Member
Jun 10, 2001
42,936
1
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Originally posted by: EvilHomer
Client data is actuially encrypted ...my personal data and Pics are not ...:(
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Don't keep naked pictures of your boyfriend on the hard drive. That's what burners were invented for.
 
VirtualLarry

VirtualLarry

No Lifer
Aug 25, 2001
56,587
10,225
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Originally posted by: ribbon13
Seagate has firm policies about the data on RMAed drives. That's the stuff lawsuits are made of, so I don't think you will have any problems.
Click to expand...

OTOH, I've heard anecdotal stories of people getting refurbed HDs back from an RMA (not specifically Seagate, in fact I don't recall which mfg it was), that contained someone else's data, still on the HD.

It's not 100% inconcievable that something like that might happen.
 
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